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1. There are five components of social episodes, each of which influences intercultural communication. Together, these components provide the predictable expectations that people have about what is appropriate, effective, and "normal" for a given communication experience. When the interactants are from different cultures, each may have different expectations, which can make the intercultural communication more difficult. Which of the following is not one of those components? interaction scripts
2. Chapter 10 refers to a theory that focuses on interaction behaviors, and how people evaluate behaviors that differ from the norm or are not what would be anticipated in that situation. For example, if I am meeting someone for the first time and I extend my hand to shake theirs because that is what I am accustomed to, but they instead grab me, hug me, and kiss me on both cheeks, I may react positively or negatively to that, depending on a variety of factors. What is the name of that theory? expectancy violations theory
3. Samir and Zuri are from different cultures, and they are engaged to be married. In their relationship, Samir believes that all household expenses and housework should be shared evenly between the two, with each contributing about the same amount of money and effort regardless of income or time. Zuri, on the other hand, believes that each of them should contribute what they are able, so the person with the larger income contributes more money toward the household expenses, the person with more time does more of the housework, etc. Which relationship model is each operating under? Samir = equality matching; Zuri = communal sharing
4. When Gustavo asks Tran to help him move into his new apartment, Tran may feel obligated to do so. Because of this potential sense of obligation, which limits a person's autonomy and could be interpreted as an imposition, a request is an inherently face-threatening act. Gustavo could help protect Tran's face needs by letting her know there is absolutely no obligation, and he completely understands if she can't help. From Tran's perspective, which face need is operating here? control face
5. Yuki and Arantxa are friends from different cultural backgrounds. In Yuki's culture, friendships take a long time to develop, so she does not disclose deeply personal things often, and only does so after she feels she knows the other person really well. In Arantxa's culture, on the other hand, friendships form more quickly, and both people express their desire to grow their friendship and become closer by disclosing personal information early and often to the other person. Which relational dialectic do these differing preferences illustrate in the context of their relationship? openness-closedness
1. cultures differ in their beliefs of what constitutes proper treatment of illness. The Hmong believe that the condition we call epilepsy is the result of the person's soul being frightened out of their body, which requires a mix of treatments including expelling evil spirits and asking for help from good spirits to bring the soul back. Which type of system is exemplified here? personalistic system
2. Cultures differ in their understanding of the causes, treatment, and prevention of illness. When a Hmong woman gives birth, it is considered a loss of heat, which should be remedied by giving her hot tea or broth to replenish the lost heat. Which approach tends to explain sickness as a result of impersonal forces or conditions including cold, heat, winds, dampness, and an upset in the balance of the basic body elements? naturalistic system
3. In the reading on cultural influences in the business setting, the authors quote another scholar, who offers the following observation of American culture: "Idiomatic speech ... is heavily used on most occasions, ... People from almost any station in life can be seen in public wearing jeans, sandals, or other [casual] attire. People slouch down in chairs or lean on walls or furniture when they talk..." Which concept is this illustrating? Informality
4. In the reading on cultural influences in the business context, which of the following concepts is discussed as a very important value that is prioritized above the interests of self, as well as "more important in business dealings for the Japanese than achieving higher sales and profits"? interpersonal harmony
5. In the reading on cultural influences in the healthcare setting, many familiar topics are covered, including language and nonverbal behaviors, family roles, and others. What is the point the authors make when they discuss self-disclosure and offer examples from other cultures? Not all patients are willing to talk to health care providers with the same degree of openness.