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Arts and Humanities
Prod Ops Test Two
Terms in this set (78)
the process of defining all of the company's product characteristics
the development of the process necessary to produce the assigned product
the ease with which the product can be made
the degree to which the same work can be done again
readiness for manufacturing
designed for manufacturing
consistency of measurement
managers must report and justify work results to the managers above them
How do service designs differ from product design
Service design is unique in that both the service and the entire service concept are being designed while in product design, it is something that supports manufacturability
Know the steps in product design and what they entail.
a) idea development b) product screening c) preliminary design and testing d)final design
where ideas come from, customers, competitors, suppliers
product idea evaluated; need to consider operations, marketing, and financial requirements
preliminary design and testing
product prototypes built, tested and refined
final product specifications completed
Know the product life cycle
introduction, growth, maturity, and decline
What is Lands' End best known for?
an American clothing and home décor retailer founded in 1963 and based in Dodgeville, Wisconsin, that specializes in casual clothing, luggage, and home furnishings.
process of disassembling a product to analyze its design feature
studying "best-in-class" companies and comparing to your company performance
involving suppliers in the early stages of product design
Approximately _____ of ideas do not make it past the screening stage
a) land rent
breakeven point and analysis
computes the quantity of goods company needs to sell to cover its costs
Using machinery to perform work without human operators.
Design parts for multiply applications
Guidelines for design for manufacture?
a) use modular designb) design parts for different productsc) minimize partsd) simplify operations
- processes used to produce a variety of products with different processing requirements in lower volumes (such as healthcare facility)- flexibility- group resources on similar operations
- processes used to produce one or a few standardized products in high volume (such as a cafeteria, or car wash)- capital intensive
Know the different process designs and applications
a) project processes
b) batch processes
c) line processes
d) continuous processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications.
A type of process used to produce a large volume of a standardized product
A type of process that operates continually to produce a high volume of a fully standardized product.
Tools for process analysis?
a) operations analysis
b) operations sequencing
c) process flow analysis
d) input/output analysis
e) sequencing analysis
process flow analysis
A technique used for evaluating a process in terms of the sequence of steps from inputs to outputs with the goal of improving its design
analyzing a sequence
What is a bottleneck
Longest task in the process.
Product and service strategies
Produces standard products and services for immediate sale or delivery.
Produces standard components that can be combined to customer specification
Produces products to customer specifications after an order has been received.
Information Technology assist the firm in:
a) information storage
b) information processing
c) intra firm information communication
d) inter firm information communication
What is Vertical integration
a measure of how much of the supply chain is owned or operated by the manufacturer
owning or controlling of sources of raw material and components
owning or controlling the channels of distribution
These are advantages of automation
a) inconsistency of products
b) inefficiency for producing large volumes
c) harder to monitor quality
d) frequent interruptions of production
What are the three elements of the service package?
a) physical goods,
b) sensual benefits,
c) psychological benefits
An organization's supply chain is facilitated by
An information system
Supply chain management is the vital business function which coordinates and manage:
a) linking suppliers.
c) internal departments
d) third-party companies.
Understand the tiers of suppliers
Tier one supplier supplies directly to the processor
Tier two supplier supplies directly to tier one
Tier three supplier supplies directly to tier two
Typical results of the bullwhip effect?
a) Lost revenues
b) Ineffective transportation use
c) Poor customer service levels
d) Misused manufacturing capacity
Remedies for the bullwhip effect?
a) Allocate units based on past demand
b) Price stabilization
c) Eliminate order batching
d) Information sharing
Price fluctuations follow the following marketing promotions:
a) Price discounts
b) Quantity discounts
When do rationing and shortage gaming occur
when Demand exceeds supply.
The time between order placement and the receipt of goods is called
Know the differences between intranet and extranet
An organization's internal networks
Extranets - Intranets linked to the Internet for suppliers and customers to interact within their system.
Online retailing, or B2C, has shifted the power from
the suppliers to the consumers.
Manufacturing activity appears to be most frequently outsourced by
Processes or activities that are completed in-house.
Processes or activities that are completed by suppliers.
The quantity that equates the cost of making a product to the cost of buying the product is generally called
Positive attributes of Multiple Suppliers?
a) provides a greater flexibility of volumeb) eliminates a supplier's dependence on the purchaserc) probability of assured supply is betterd) allows for testing of new suppliers without jeopardizing the flow of materials
What percentage comprises COGS?
Know the ethical concerns of the purchasing department.
Since buyers are in a position to influence or award business, it is imperative that buyers avoid any appearance of unethical behavior or conflict of interest.
Integrity in Your Decisions and Actions
Value for Your Employer
Loyalty to Your Profession
According to the textbook, the two kinds of partnerships?
basic and expanded
Warehouses can either be
General - used for long-term storage
Distribution - used for short-term storage, consolidation, and product mixing
Warehouses have three roles
Transportation consolidation - warehouses consolidate less-than-truckload (LTL) quantities into truckload (TL) quantities
Product mixing - warehouse value added customer service of grouping a variety of products into a direct shipment to the customer
Services - are offered can improve customer service by moving goods closer to the customer and thus reducing replenishment time
Shipments are transferred directly from inbound trailers to outbound trailers
Eliminates the storage (customer is known) and order-picking functions of a distribution warehouse while still performing the receiving and shipping functions.
4 types: Manufacturing, Distributor, Transportation, Retail
Examples: Home Depot, Wal-Mart, FedEx
provides users w/information on services & products; provides opportunity for suppliers to advertise
Subscription Revenue Model
Web site charges a subscription fee for access to the site
Transaction Fee Model -
Company receives a fee for executing a transaction
Sales Revenue Model
A means of selling goods, information, or service directly to customers
Affiliate Revenue Model
Companies receive a referral fee for directing business to an affiliate
Companies want a supply chain that
makes it possible to manage and adapt to all of the business dynamics.
Supply chain velocity refers to
the speed at which a product moves through a pipeline from the manufacturer to the customer
movement of material from manufacturer to the customer
arranging the method of shipment for both incoming and outgoing products or material
responsible for managing the movement of products between locations.
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