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Terms in this set (47)
What is a second-party sale?
the sale of alcohol to an "of age" person who is purchasing alcohol for a minor
a server can be held liable for an illegal alcohol sale ONLY in jurisdictions that have Dram Shop Liability laws
your employers has a legal responsibility to protect you from legal penalties in the event that you serve alcohol illegally
Select all guests to whom you can never legally serve alcohol
- second-party purchasers
- visibly intoxicated people
- based on prior court cases
- exist in every jurisdiction
- use the standard for what a reasonable person would do
Common Negligence Laws
- apply only to licensees and their employees
- specific to alcohol sales
- explain expectations for preventing illegal alcohol sales
Dram Shop Liability Laws
- community service
- loss of certification
- loss of job
- license suspension
- license revocation
- financial judgement
- loss of income
server and establishment
how do reasonable efforts help you as a serve of alcohol
they reduce the likelihood that you will serve alcohol illegally
which of the following would be considered a reasonable effort
check a guests ID
if you make reasonable efforts to prevent illegal alcohol service, there is no way you can be held liable
what is not an acceptable form of ID to purchase alcohol
If a guest displays one or more of the underage warning signs, what should you do?
request an ID if the guest orders an alcohol beverage
In mose areas, legal identification must have both a ___ and a ___ to be considered valid
photo and date of birth
"When did you graduate from high school?" is an example of what kind of question?
a test for the validity of an ID
As a server of alcohol, you have a legal responsibility to determine a guests BAC level
Why might your establishment need documentation about alcohol-related incidents?
- to defend itself in a liquor liability lawsuit
- to track trends in alcohol related problems
- to ensure the details of an incident that may have happened years ago can be accurately presented
Which of the following is a benefit of maintaining sound documentation procedures?
good documentation helps defend an establishment in the event of a lawsuit
What situation might you want to document in an incident report log?
- you refuse service because the guest shows signs of intoxication
- you break up a fight between two guests
- you call security when a guest instituts that you must accept their ID and serve them alcohol
Examples of employees following best practiced for documentation
- at the end of his shift, Simon enters "No problems today" in the log book
- each month Christine gives each employee a copy of all the log book entries for that month to review
- alex keeps a spiral notebook with numbered pages at the register to document incidents
- manager asks shirley to complete the incident report form about the guest for whom she refused service
How should your supervisor respond if a co-worker documents an incident in which they knowingly served alcohol to a minor?
they should use the opportunity to reinforce sound documentation policies and to remind the co-worker about the penalties of illegal alcohol service
a person with a high tolerance may not exhibit any behavioral cues and therefore not appear to be visibly intoxicated
how does tolerance affect a persons behavioral cues?
a person with a high tolerance may be able to hide their behavioral cues
smaller people tend to become intoxicated faster than larger people because
there is less area within their bodies for the alcohol to spread
why does a high percentage of body fat increase the intoxication rate?
body fat does not absorb alcohol, so there is less are within the body for the alcohol to spread
women tend to become intoxicated faster than men because
they are usually smaller & typically have a higher percentage of body fat
people who drink slowly become intoxicated faster than people who drink quickly
eating food after drinking is just as effective at preventing intoxication as eating food before drinking
Alcohol is classified as a
which of the following will help prevent intoxication
sipping beer instead of quickly drinking it
how does tolerance affect the intoxication rate?
tolerance has no impact on a persons rate of intoxication or their BAC level
What is blood alcohol concentration (BAC)?
a measure of the amount of alcohol in a person's blood
whats the only thing that can lower a persons BAC level?
How are Blood Alcohol Content and behavioral cues related?
the more behavioral cues you see, the higher the persons BAC level probably is
how long does it typically take the body to process the alcohol in one measured drink?
which of these would NOT be considered a reasonable effort?
glancing at an ID without verifying all of the information
when should you ask for a second for of ID?
when you need to verify the primary ID and need further proof of identity
you deal with guest either directly or indirectly, but never both ways
what are you trying to avoid by using the customer service guidelines?
escalating the situation with the guest
you must avoid at all costs appearing to be judgmental and you must never warn a guest that you are going to call the police
what is the most important thing you can do to assess your guests?
observe their behavior
who should answer the four decision point questions and make the ultimate decision about whether or not to serve alcohol to a guest?
i have doubts
i need to check ID
serve the guest
this guest is of age and shows no sighs of intoxication
observe the guest & gather more info
i do not have enough info
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