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org comm quizzes
Terms in this set (28)
What is the focus of study from an information transfer perspective?
The message sender and accuracy of message transmission
Which of the following statement is true about the transactional model of communication?
Message meaning is assigned by individuals in the communication process
_______ views study what organizations say they should do, _______ views study what is actually going on within organizations.
Schein's model of organizational culture proposes there will always be internal and external changes in an organization's culture.
L'Oreal has a famous slogan, "Because you're worth it." The brand has used this for years and because of _________, it has sustained. The slogan can mean different things to so many different users of all of their products.
Josie is starting a new job. This job is not only new to her, but it was a role created especially for her and her skill set. On the first day, she went to an orientation with all of the new employees starting for the organization. After that, her supervisor said that she was on her own to figure out how she wanted to figure out the new role. Josie's training was both ________ and ___________.
Group socialization, disjunctive socialization
Sam wrote a thank-you note to her boss, Bob. According to the information transfer model, which of the following is considered as "noise" in this communication process?
The spelling errors on the thank-you note
Betsy starts a new company called The Wellness Cooperative. This organization is founded on providing information and products centered around healthy living. Betsy has created an employee agreement that states all employees must commit to exercising at least one hour per week, eating healthy recipes (preferably from their website), no smoking and no illegal substances. She doesn't care if this is _______________, she wants all employees to represent the brand.
Eli is looking for a job and stumbles upon Betsy's posting for a position at The Wellness Cooperative. He likes to be healthy and finds it interesting that a company places so much emphasis on employee health. He imagines what it would be like to work other people who also care about health and wellness. In this ____________________, he is thinking about what it would be like to be in the position as he applies.
One person alone can create a culture.
Culture is ____________, meaning created through communication and always changing.
Karen is attending orientation for her new private school. Students are expected to wear uniforms, remain quiet in the halls and follow the value and honor code. This type of ________________ is removing the individuality from the person joining the organization.
A ___________________ is someone who engages with the subjects they are studying. They are a part of the action and not standing by watching.
Sam is creating a non-profit organization benefiting shelter dogs. He has created a plan with the goals for this year, appointed two of his volunteers as team leaders and created schedules for the rest. Sam and the team leaders created tasks for the other volunteers and wrote up a guidebook showing the volunteers how each of their tasks work together to help the dogs. One month later Sam and the team leaders have a meeting. Using Fayol's elements of management what should they do at this point?
Compare the original goals to how the non-profit is working now
What are the major differences between Fayol, Weber and Taylor?
Taylor is micro, Weber is rule-based, Fayol is people-based.
A fine dining restaurant teaches their servers that the only way to serve diners is to serve the food on the left and clear plates on the right. This is an example of:
A Senior Vice President of AwesomeCorp has about 15 Vice Presidents reporting directly to her and one other Senior Vice President. Which two of Fayol's principles of structure are broken in this situation?
Unity of command, span of control
In classical theories, what is the primary direction of communication?
You are involved in a student organization where no one is on the same page about your fundraiser. Everyone is confused about the date of the event and some people don't even know the theme of the event. Members start a thread on the group's Facebook page to start a ________ with one another to reduce _________.
communication cycle, equivocality
Mary and Matthew have the same Organizational Communication class. Mary sits down, pulls out her laptop and thinks, "This is going to be another long class! It takes me forever to get here and I'm tired. This material is so boring, but I have to be here for attendance." Matthew sits down right next to Mary, pulls out his notebook and thinks, "I wonder what we are learning today. This class can get boring at times, but I do think it will be helpful for my future job." Mary and Matthew are in the same place, yet they have a different take on the class. What would Weick call this?
Company X achieves its quarterly goal by decreasing production costs. Company Y achieves the same goal by increasing the marketing budget and growing sales through the increased attention. This is because of:
Aly and Max went to a workshop intended to help their department communicate better at work. Aly was excited to hear what everyone thinks about their job and the organization. Max just thought that anyone who didn't view the organization and their current forms of communication the same way he did was just wrong. According to Senge, what is Max doing that would inhibit them from becoming a Learning Organization?
not being flexible in his mental models
Tom and John work for the same company and for the same division. John's job is to make sure each of the warehouses have what they need from the corporate office and from one another. Tom's job is to place orders with other companies to make sure the warehouses get those materials that are requested. Tom's job primarily is ______ and John's job primarily is _________.
In 2017, Gameview creates a virtual reality video game system that's more advanced than any other gaming console. The VRG, as it's called, features a variety of new features. Its controller has more buttons than a keyboard in order to customize game play. In fact, it has five times more buttons than any other console. It even requires special virtual reality goggles and headphones to completely immerse the player in the experience. The reviewers who were able to test the system in the Gameview headquarters with their equipment all gave the system really positive comments. Unfortunately, the VRG does not sell very well. Gameview's typically younger customer base (8-16years) didn't purchase or respond as well to the system. What is one reason that a Systems theorist would give to explain why the VRG did not sell well?
The gaming system was too complicated for the market.
Why were the Hawthorne Studies important?
They made researchers realize the importance of looking at employees as people, not parts of a machine.
Scarlett is leaving her old job for a new one. Her old job was a very old company that was very authoritarian. Security cameras were everywhere because the upper management didn't trust the lower level employees. She was tired of being watched all the time and treated as if she wasn't motivated.
Her new organization was a culture shock! Scarlett's boss explained that they worked as a team. Everyone was trusted to do their work, but also to help others as needed. She would be trained to do her job and important duties of other teammates so she could pitch in. The team even had a welcome lunch together in her honor.
Scarlett's old organization was _________ and her new one is _________.
A hotel operates with a number of different departments that all have to work together. The front desk staff helps to check the guests in and out and handles requests. Housekeeping keeps the rooms and property clean. The kitchen staff handles the restaurant and room service. The departments are ________ to help the guests have the best possible experience.
A veterinary clinic has medications and supplies coming in and they are dispensing those to the patients. This type of ____________, where resources come in and out of an organization, help it to run.
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