BUS 101 - acquiring and developing human resources
Terms in this set (48)
why is retention important?
Employee turnover could cost up to 40% of a company's annual profits
The average company loses $1 million with the loss of every ten managerial employees
Turnover costs are 50%-100% of the ex-employees' annual salary
what can you do to retain employees?
compensation (individual and team)
flex-time (core time; compressed workweek)
home-based and mobile work
what are the 3 (group) functions of HR
what are strategic functions?
At the MGT table
what are associative advocate functions?
Employee and Labor Relations
what are administrative functions?
Equal Employment Opportunity
Compensation and Benefits
Health Safety and Security
In the past where have Human Resources departments spent the majority of their time?
in the past what was the break up of the 3 functions?
associative advocate 30%
in the future what will be the break up of the 3 functions?
associative advocate 30%
what is driving the change in HR functions?
globalization of business
economical and technological changes
workforce demographics and diversity
cost pressure and restructuring
what does globalization of business entail?
Diverse Workforce - Cultural & Legal
what does economical and technological changes entail?
Shift from Agricultural to Manufacturing to Services (80% of US jobs in services)
Workforce Availability and Quality Concerns
Growing Contingent Workforce (20% in US)
what does workforce demographics and diversity entail?
what are contemporary HR practices?
Strategic Partner in the business
Lead short/long term Change Initiatives
Focus on Selecting and Developing present and future Leaders
Act as Internal Consultant to the organization
What are the HR laws?
Civil Rights Act (1964)
Age Discrimination Act (1967)
Equal Employment Opportunity Act (1972)
Civil Rights Act (1991)
Americans with Disabilities Act (1990)
Social Security Act (1935)
Occupational Safety and Health Act (1970)
Employment Retirement Income Security Act (1974)
what does the Employment At-Will Doctrine mean?
employment is presumed to be voluntary and indefinite for both employees and employers
what are the 3 exceptions to the employment at-will doctrine?
public policy exceptions
breach of good faith actions
what do public policy exceptions entail?
Protects employees from being fired forrefusal to commit crimes
what do contractual actions entail?
Protects employees who they believe have contracts or implied contracts
what do breach of good faith actions entail?
Employers are expected to hold to a standard of fairness and good faith dealings
what does the 1980s Model Termination Act require?
employers to at least show "good cause" for terminating you in states that have adopted it
To determine whether or not your employer honestly had good cause check:
Were you aware of the policy and consequences?
Did you have a chance to explain your side of the story?
Is it a frivolous policy and did you really did anything wrong?
How were other employees for similar violations disciplined?
Was the policy in place before or after you violated it?
The employment at will doctrine is _______ law
what does the SUBSTANTIVE due process law mean?
Right to Fair Treatment (bill of rights and constitution)
what does the PROCEDURAL due process law mean?
Right to Fair System of Decision Making
(Includes an individual's right to be adequately notified of charges or proceedings, and the opportunity to be heard at these proceedings to affect the judgment or result)
in order to appeal to the substantive due process law, businesses should have.....
In order to appeal to the procedural due process law, businesses should have....
Consistent procedure for dealing with termination of employees.
Visible, Equitable, Written, Personnel procedures
what should be a manager's preemptive response to whistle-blowing?
Assure employees that the company will not interfere with basic political freedoms
Create a streamlined internal grievance procedure.
Reward the individual conscience of employees
what are the six functional units of HR?
Labor and Employee Relations
Job Analysis and Design
Pay and Benefits
Training and Development
what are the Compensation & Benefits Program Objectives
Attract the right people
Retain valued employees
Financial security for employees
what are examples of pay systems? (8)
Hourly wage and daywork
Which country gives the least vacation days? How many?
Which country gives the most vacation days? How many?
what are three ways that managers/employers can schedule to meet employee needs?
Home-Based & Other Mobile Work
what percentage of Americans work 40 hours a week?
what percentage of Americans work 46-50 hours a week?
what percentage of Americans work 51+ hours a week?
how are the majority of employers becoming flexible?
employees schedule their own vacation
what is the process for determining HR needs?
1. Prepare HR Inventory
2. Prepare Job Analysis (Job Description/Job Specification)
3.Assess HR Demand
4.Assess HR Supply
5.Establish Strategic Plan
what is the hiring process?
what is the top HR Executives' Recruiting Preference?
what is the top interviewing mistake?
little/no knowledge of the company
what is the most frequently used selection tool?
what is the purpose of behavioral interviewing? what do they use?
to determine amount and type of actual experience
what are other selection devices?
Work Sample Tests
who introduced forced rankings?
What is forced rankings?
All associates' performances are ranked from top to bottom and given different bonuses.
Top performers are given higher than average bonuses.
Below average performers given below average or no bonuses.
Bottom 5 to 10% fired.
What are examples of HR challenges?
Shift in Workforce Composition
Laws & Regulations
Single-Parent & Two-Income Families
Attitudes Toward Work
Overseas Labor Pools
Employees With New Concerns