8 terms

Conflict Management PE

STUDY
PLAY
*Which factor is important while brainstorming?

A.
haggling over failed solutions
B.
pursuing one party's objectives
C.
taking a break when facing roadblocks
D.
never compromising
C.
taking a break when facing roadblocks
A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.
False.
*Which of the following is NOT considered a conflict?

A.
an unhappy employee quitting his job
B.
a debate between rival political opponents
C.
two friends disagreeing about who the better athlete is
D.
an intense fight during a hockey game
A.
an unhappy employee quitting his job
*A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.
False.
*Which of the following is an indication that Bill is listening carefully during his conflict resolution process?

A.
He is taking lots of notes.
B.
He is listening passively.
C.
He is correcting mistakes immediately.
D.
He is avoiding eye contact studiously.
A.

He is taking lots of notes.
*Which of the following is NOT an example of a personal attitude toward a conflict?

A.
level of importance
B.
biases
C.
future goals
D.
prejudice
C.

future goals
A problem at work must be handled the same way as a personal conflict.
False.
How can you adapt strategies for conflict resolution to your own personal life when a problem arises with friends or family?
When a problem arises I can try to use the steps in conflict resolution: define the problem, propose a solution, listen carefully to the other person, agree on shared values, and brainstorm together. We may need to compromise, use arbitration as a solution or a mediator, or agree to disagree.
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