Study sets, textbooks, questions
Upgrade to remove ads
SHRM-CP Exam (Session 2)
Terms in this set (39)
A business process for improving quality, reducing costs, and increasing customer satisfaction
Value Stream Mapping
Value-stream mapping, also known as "material- and information-flow mapping", is a lean-management method for analyzing the current state and designing a future state for the series of events that take a product or service from the beginning of the specific process until it reaches the customer.
A planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats
A form of data collection that requires the services of a skilled facilitator
This means that the process inputs are tightly-controlled and produce the same desired output each time the process takes place
Comparing an organization's initiatives and outcomes against competition and/or industry standards
PESTLE (External Analysis)
Political, Economic, Social, Technological, Legal, Environmental trends that influence the organization
To determine the foundation-level reason as to why an overarching issue is occurring
Google Scholar and PubMed
Two popular search tools to find peer-reviewed, evidence-based research
Costs that can be specifically identified with a particular project or activity. Example: An HR team is developing a budget for a hiring campaign. These associated costs include marketing materials, a venue rental for hiring fair, and the time, labor, and salaries of the staff who will work at the fair.
Costs that are the result of a firm's general operations and are not directly tied to any specific cost object
An approach that encourages producing the most value from the least resources
Steps to Implement an Imitative
Set up a meeting with people who have done it before to discuss how they allocated resources and what went well vs. what didn't go well
How to Protect Fiscal Year Plans
Create backup plans for all of the contracts that may be affected, while calmly accepting that some changes may be unanticipated and out of your control
How to Build Credibility as an HR Expert
Pursue a Master's degree in HR from an accredited university, earn nationally recognized certifications in the field, or attend workshops and share key takeaways with the organization.
How to Promote Buy-In to a Proposal
Illustrate the value that the initiative will bring to the executive, managerial, and employee levels of the organization
How Can an HR Professional Provide Support When a Manager in a Non-HR Department is Having Difficulty Scheduling Leave
Provide training for the manager that illustrates all of the steps of scheduling leave in the system. Key concept -> know what they need to know and help them learn efficiently
Why Must You Know What Your Engineers Are Building For the Hiring Process?
You may hire engineers that do not have the correct skillset, you may provide incorrect details about job responsibilities, or you may provide packages that are too high or too low for the job
Example KPI during an Established Fiscal Period in a Healthcare Organization
Reimbursed Payments ($ are important)
Key Performance Indictaor
A performance indicator or key performance indicator is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity in which it engages.
HR Information System (HRIS)
a computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's human resources. Key capabilities include creating candidate profiles, updating job postings, removing filled positions, and flagging resumes.
A type of analysis that compares the differences between the consumer's expectations about and experiences with a service based on dimensions of service quality. For example, if a recruiter wants to reach a goal of hiring 35% of all employees that reach the interview process and wants to know why he only achieved 10%, he could use this form analysis to learn more about his poor performance.
Value Stream Map
flowchart that documents processes and flows to help determine which processes add value. A step-by-step diagram that shows the purpose of each stage.
Root Cause Map
A Cause Map provides a visual explanation of why an incident occurred. It connects individual cause-and-effect relationships to reveal the system of causes within an issue. A Cause Map can be very basic or it can be extremely detailed depending on the issue.
A fishbone diagram is a visualization tool for categorizing the potential causes of a problem. This tool is used in order to identify a problem's root causes. ...the name comes from the diagram's design, which looks much like a skeleton of a fish
Includes compiling a full timeline and processes, brainstorming with your team about potential failures, obstacles, or setbacks that occur at each stage
Example of Good Evidence
A case study from the New York Times
The tendency to interpret new evidence as confirmation of one's existing beliefs or theories.
A factor other than the independent variable might produce an effect in an experiment. An extraneous factor that interferes with the action of the independent variable on the dependent variable. For example, if you were trying to explain why people are taking more days off in December, and facility employees often work outdoors, this could be a confounding variable.
Best Method of Data Collection When You Have to Get it From Thousands of People
Online Surveys - But you may have to follow-up and bug people
What to Do Before Sharing Evidence
Source who conducted the research and the sample size of respondents
How to Share Information With a Manager
Work together with the manager to detmine the SMART goals of the training offerings, pull specific information from recently published scholarly papers that pertain to the goals and share this inofmration with the manager
What to Do If You Find that a Handbook is Obsolete
Speak to your superior and offer to develop a new handbook according to their specification
Observational (qualitative and quantitative data)
What is Considered "Recent" Data?
Publications that occurred within the past 3 years
What Types of Expectations Should be Discussed in Person With a Vendor About a Fair You Are Holding?
The vendor's anticipated role during the fair (everything else can be established/talked about up-front)
How Often Should You Communicate?
Follow company procedures
What Should You Do if You Are Working on a Short-Term Disability Claim and Your CFO Walks Up to You and Asks For Assistance?
Pause work on the short-term disability claim till the next day to help the CFO, but communicate a status update to the employee it affects
What is the First Step You Can Take to Target Some Ideas if You Are Unsure Which Initiatives to Implement During the Upcoming Year
Conduct a needs assessment into the needs of the organization and interests of the employees
Sets found in the same folder
SHRM-CP Exam (Session 1)
SHRM-CP Exam (Session 3)
SHRM-CP Exam (Session 4)
SHRM-CP Exam (Session 5)
Other sets by this creator
SHRM-CP Exam (Session 9)
SHRM-CP Exam (Session 8)
SHRM-CP Exam (Session 7)
SHRM-CP Exam (Session 6)
Other Quizlet sets
Civil Liberties - Chapter 7
Real Estate Mathematics
When instances come readily to mind, we often presume such events are common. What of the following is the term for this phenomenon? a. Intuition insight. b. Confirmation bias. c. Belief perseverance. d. Mental set. e. Availability heuristic.
A researcher, who is trying to determine how social-cultural changes might be correlated with the incidence of bipolar disorder would be most int e rested in which of the following? a. The brain changes in a person, with bipolar disorder as measured by a PET scan. b. Scientific measures of the heritability of the disorder. c The correlation between rates of poverty and cases of the disorder. d. Neurotransmitter levels in patients diagnosed with the disorder. e. The number of close biological relatives who also suffer from bipolar disorder.
Explain what psychologists might learn about behavior by studying sex hormones.
What are some long-term effects of early maturation for girls and for boys?