6 terms

Ch 3: Key Terms

STUDY
PLAY
Client-centered therapy
A form of therapy that when applied to dentistry encourages listening to patients to learn about their feelings, desires, and priorities
Hierarchy of Needs
Five basic levels of needs described by Abraham Maslow which are used to aid in understanding how a person's needs motivate behavior. They are psychological, safety or security, social or love, esteem, and self-actualization
Marketing
A form of advertising, and in dentistry is what one does within the office to retain patients.
Nonverbal cues
Gestures and body movements a person makes in a given situation to denote a feeling
Office Policy
A form of written communication that identifies the dentist philosophy and policies and defines the responsibilities of the patient and dental staff
Patient Rights
Inherent rights of a patient to be informed of services being performed, the cost, and the consequences of each treatment