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ENT Module 10
Terms in this set (15)
Which of the following is NOT one of the diverse disciplines commonly included in experience design efforts?
People who are affected by the experiences you design are called
A useful methodology for considering specific attributes of a customer's experience that can be designed is called job-to-be-done
an empathy map.
You attend a day-long training session for the new job you have just started. You notice that they have set out a plate of cookies and bottles of water for people who when they walk in. Which of the following senses is most directly addressed by this experience design consideration?
Call-in customer support centers often play calming music in the background when they place you on hold. Which of the following senses is most directly addressed by this experience design consideration?
The sequence and structure of the steps a customer has to take throughout a customer journey is called an experience's
The customer journey map is especially useful for helping you visualize
what is blocking customers from having delightful experiences.
The experience that the speaker presented as an example of an experience that was almost (but not quite) as good as sex was
riding a motorcycle.
Companies that invest in supporting local charities and educational initiatives are investing in designing
In a comprehensive experience design process, competitors are commonly considered to be a stakeholder.
Which stakeholder group's experience is primarily based on observing how your treat partners and employees?
Which stakeholder group's experience is primarily based on having support, enthusiasm for an offering, and positive feelings about a company?
Social media is most often used to improve which part of a customer journey?
Which part of a customer journey is most closely associated with generating customer recommendations and referrals?
When you are in the early stages of designing a delightful experience, it is usually best to conserve your resources by producing __________________ prototypes.
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