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Working with Difficult Patients
Terms in this set (17)
Nonverbal message transmitted by the motion and posture of the body
CPI supportive stance
Body positioned on leg length away
Actual words one uses
- Tone, volume and cadence
Active process to discern what a person is saying
With anxiety you should be?
With a defensive pt you should?
With an acting out person you should?
Nonviolent physical crisis intervention
With tension reduction you should develop a...
Verbal intervention tips
- Remain calm
- Isolate the situation
- Enforce limits
- Be aware of non verbals
- Be consistent
If the pt is information seeking you should?
Stick to the topic
If the pt is refusing you should?
If the patient is acting out, having an emotional outburst or screaming you should?
- allow the individual to let off steam
- remove audience or acting out person from area
If the patient is intimidating you, you should?
- take all threats seriously
- Seek assistance and wait for team to intervene
If you need to do tension reduction you should?
Establish therapeutic rapport
How to set limits
- Simple/clear limits
- Reasonable limits
- Enforceable limits
What is a strike?
A weapon contacting a target
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