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MGMT exam 2 quiz 5

Terms in this set (18)

Perceptual biases and heuristics are detrimental to every aspect of business.
false
Projection bias causes problems in decision making because it limits our ability to develop appropriate criteria for a decision and evaluate decisions carefully.
true
The knowledge and skills that distinguish specialists from novices is referred to as...
Expertise
________ knowledge is information that is relatively easily communicated and a large part of what companies teach during training sessions.
Explicit
Which is the best learning method to acquire tacit knowledge in organization?
observation
Which of the following best demonstrates "behavioral modeling?"
A new server observes an experienced server for the first half of the shift and then begins working her own tables during the second half of the shift.
Of the knowledge contained in organizations, 90 percent is explicit knowledge.
false
In thinking of the contingencies of reinforcement, which of the following is most likely to INCREASE desired behavior?
Removing an unwanted outcome after performance of a desired behavior.
Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit. When Reg breaks his leg skiing and can't work for several weeks, Grace is able to competently and easily decide how to adjust the schedule because she has done this many times over the years. Schedule reshuffling is a _______________ for her.
Programmed decision
________ is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it.
Operant conditioning
People with a performance-avoid orientation focus on demonstrating their competence so that _______________________________.
others will not think poorly of them.
The moderate correlation between learning and job performance may be underestimated because ________________________________.
It is difficult to measure tacit knowledge, which is relevant to task performance, due to its unspoken nature.
Bounded rationality involves ______________________________-.
boiling the problem down to something that is easily understood.
Building competence is deemed more important than demonstrating competence when a person has a(n) __________________________.
learning orientation.
________ is the tendency for people to base their judgments on information that is easier to recall.
Availability bias
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