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D073 Best Practices of Management

Terms in this set (68)

1. Source - the source imagines, creates, and sends the message. Step one, conveys message through tone of voice, body language, and choice of clothing. What and how to say the message. Step 2 they encode the message by choosing just the right order or perfect words to convey the intended meaning. Step 3, present or send message to receiver or audience.
2. Message: the stimulus or meaning produced by the source for the receiver or audience. Words are brought together with grammar and organizations. Message also consists of how you say it - tone of voice, body language, appearance. In a report; writing style, punctuations and the headings and format chosen.
3. Channel - how the message or messages travel between source and receiver. Channel depends on how quickly it needs to be received, confidentiality level, hierarchal relationships of the communicators, and even factors like location, gender, culture, education level of recipient.
4. Receiver - receives message from the source, analyzing and interpreting the message in ways both intended and unintended by the source. All messages, when decoded, pass through the receiver's filters (mood and mindset might be a filter). The more alike sender and receiver are the more likely the message will be understood how it was intended and the opposite is true if they are different.
5. Feedback - when receiver responds to sender. Verbal and non-verbal allows source to see how well the message was received. Feedback also allows audience to ask for clarification, to agree or disagree, or to indicate the message could have been more interesting.
6. Environment - the atmosphere, physical or psychological, where you send and receive messages. Can include tables, chairs, lighting and sound equipment.
7. Context - communication interaction involves the setting, scene, and expectations of the individuals involved.