Behavioral Management: Part II - The truth of managing people

True or False: When employees lack motivation, the problem almost always lies in one of five areas: 1. Selection
2. Ambiguous Goals
3. The Performance Appraisal System
4. The Organization's Reward System
5. The Manager's Inability to shape the employee's perception of the appraisal and reward systems

Click the card to flip 👆

1 / 13

Terms in this set (13)

True or False: When employees lack motivation, the problem almost always lies in one of five areas: 1. Selection
2. Ambiguous Goals
3. The Performance Appraisal System
4. The Organization's Reward System
5. The Manager's Inability to shape the employee's perception of the appraisal and reward systems

True or False: Most employees believe that if they give a maximum effort, it will be recognized in their performance reviews?

- False (most employees believe that not matter their effort - it has not bearing on performance reviews)

True or False: Most employees believe that if they get a good performance appraisal, it will lead to organizational rewards?

- False (most employees see the performance - reward relationship in their job as weak)

True or False: Are the rewards the employees receive the ones that they want?

- False (most managers are limited in the rewards that they give to employees)

True or False: People perform better when they have goals?

- True (specific hard goals produce higher level of output than does the generalized goal of "do your best")

True or False: Considerable evidence tells us that people do better when they get feedback on how well they're progressing toward their goals because feedback helps to identify discrepancies between what they've accomplished and what they want to do?

- True (specifically self-generated feedback, where employee is able to monitor his or her own progress has been shown to be a more powerful motivator than externally generated feedback from a boss or co-workers.

a flow state, also known colloquially as being in the zone, is the mental state in which a person performing some activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity.

- Flow Experience (more likely to be experienced at work rather than at home)

Successful Feedback focuses on:

- Specific Behavior and is impersonal

Feedback should be?

- Descriptive rather than judgmental or evaluative

True or False: As a manager if feedback is negative, make sure the behavior is controllable by the recipient.