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MGMT 300 Exam 2

Terms in this set (50)

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical level and the operational level.
True
A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.
False
A policy defines a precise series of steps to attain certain goals.
False
Planning is the act of determining the organization's goals and defining the means for achieving them.
True
Kate is a salesperson at a large retail chain. She was assigned a goal of $265,00 in sales for the current quarter. She is unhappy because she knows the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:
is challenging but not realistic
Which of the following employees of Good Times Corporation would be primarily concerned with developing tactical goals and plans?
Fred, who is a division manager
George's manager has given him the following goal: "Profits should be increased in the coming year in order for employees to receive a monetary bonus." Which characteristic of effective goals is missing?
Specific and measurable
Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
Operational goals
Which of the following is a commonly-cited limitation of planning?
Goals and plans can create a false sense of security.
Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This an example of a:
standing plan.
Corporate-level strategy pertains to the organization as a whole and the combination of business units and product lines that makes up the corporate entity.
True
The three levels of strategy are corporate, business, and market level strategy.
True
The three levels of strategy are business corporate, and global .
False
An SBU stands for "strategic business unit."
True
Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from others in the industry.
False
Which of the following would be considered a threat to an organization?
Competitive job market for critical resources.
The set of decisions and actions used to formulate and execute strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals is known as:
strategic management
The star has a __________ market share in a __________ industry.
large; rapidly growing
When Philip Morris, the tobacco giant, bought Kraft Foods Group, Inc., it was pursuing a __________ strategy.
corporate-level strategy
Decisions regarding the proper amount of advertising for a particular good or service are related to __________ strategy.
business level
To achieve competitive advantage, companies should develop strategies that:
target specific customers, focus on core competencies, proved synergy, and create value
Nonprogrammed decisions typically require six steps; however, programmed decisions, being structured and well understood, typically require only one step.
False
A decision is a choice made from available alternatives.
True
Programmed decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.
True
The essence of __________ is to choose the first solution alternative that satisfies minimal decision criteria.
satisficing
__________ refers to the tendency of people in groups to suppress contrary opinions.
Groupthink
__________ is the last step in the managerial decision-making process.
Evaluation and feedback
Which of the following means that all the information the decision maker needs is fully available?
Certainty
If your instructor has an attendance policy, she/he is using:
a programmed decision
__________ is the process of identifying problems and opportunities and then resolving them.
Decision making
Challenging assignments and creative development opportunities are part of the new social contract between employees and employers.
True
The set of activities that are undertaken to attract, develop, and maintain an effective work force refers to human resource management.
True
Prohibition of discrimination against qualified individuals by employers on the basis of disability and the requirement that "reasonable accommodations" be provided for the disabled to allow performance of duties are enforced by the Americans with Disabilities Act of 1990.
True
With a structured interview, the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption.
False
Which of the following federal laws establishes mandatory safety and health standards in organizations?
Occupational Safety and Health Act
Which of the following refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees?
Human capital
Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next 10 years. He is most likely to perform which of the following activities?
Human resource planning
Title VII of the Civil Rights Act prohibits discrimination in employment on the basis of all of the following except:
race
Which of the following federal laws created the Equal Employment Opportunity Commission?
Civil Rights Act
Which of the following questions is okay for an interviewer to ask a job applicant?
"Are you over 18 years of age?"
A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture.
True
The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
True
Age, race, and gender are included in the traditional model of diversity.
True
The glass ceiling is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations.
True
Organizations must find ways to eliminate the glass ceiling. One effective way to do this has been:
to develop mentoring relationships
Which of the following is not a dividend of workplace diversity?
Reduced costs associated with high turnover, absenteeism, and lawsuits.
Women are more likely to be __________ than men.
less hierarchical, more relationship-oriented, more collaborative
Which of the following is a dimension of the inclusive model of diversity?
Pay level, Nationality, Work Style, Income
By tapping into the strengths of diversity, teams are more likely to experience all of the following except:
more duplication of effort among team members.
Paying a woman les than a man for the same work is an example of:
gender discrimination
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