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Consumer Behaviour - Chapter 11: Groups and Social Media
Terms in this set (41)
If you were to buy a new Saturn and join their "Saturn Owners Club," regularly attending club outings, the other club members would be known as a(n):
B) reference group.
C) power group.
D) applied affiliative group.
Colin is part of a brand community for Jeep. He is about to travel to a popular event involving other Jeep enthusiasts who come from all over North America. The event, which is sponsored by Jeep, is known as a:
A) brand get-together.
B) brand experience.
D) brand grouping.
Which of the following is a new kind of avoidance group that has grown in popularity through the Web?
A) Virtual communities of consumption
B) Virtual worlds
C) Consumer tribes
D) Anti-brand communities
________ are frequently able to influence others' attitudes on behavior.
A) Opinion leaders
B) Anti-brand communities
D) Environmental cues
Home shopping parties may activate the risky shift or ________, in which the individual at the party may get so caught up in the party spirit that he orders products that he would normally not purchase.
C) surrogate shift
D) principle of least interest
James Otis wants to be "just like Mike" (basketball star Michael Jordan) and has for many years. James has purchased Jordan-gear, follows Jordan's career, and he has often thought about how to give back to his community the way MJ has. Which of the following reference group terms would apply to James Otis and his relationship with Michael Jordan?
A) Membership group
B) Avoidance group
C) Aspirational group
D) Tribal group
The plain and simple fact is that Ralph has body odor. Worse than that, Ralph does not seem to care. Ralph's clothes are in shambles, and his personal hygiene could certainly be improved. For most people, Ralph would be in which of the following groups?
A) Aspirational group
B) Cohesive group
C) Avoidance groups
D) Deindividualization groups
________ is the degree to which a person is able to make other people do something.
A) Referent power
B) Identity power
C) Group power
D) Social power
According to the principle of least interest, the person who is least ________ has the most power in the relationship.
A) committed to staying in the relationship
B) susceptible to interpersonal influence
C) susceptible to cultural pressures
D) concerned about sanctions against nonconforming behavior
James' friend, whom he admires and respects, just purchased a new car. James decides to buy the same model. This situation illustrates the influence of ________.
A) information power
B) referent power
C) social power
D) legitimate power
________ derives from the knowledge that a consumer possesses about a content area.
A) Expert power
B) Coercive power
C) Reward power
D) Referent power
Anna asks people in her social group their opinion about a movie before she watches it. Her social group is an example of a(n) ________.
A) group norm
C) core group
D) reference group
________ occurs when an individual may have reason to believe that the group will apply sanctions to punish nonconforming behavior.
A) Fear of deviance
B) Fear of commitment
C) The principle of least interest
D) Interpersonal influence
Phillipe is a member of a small Harley-Davidson motorcycle club. Members meet once a week to ride and talk about their bikes. This club might exert a ________ influence on Phillipe as he decides which model of bike he buys for his girlfriend.
A) referent power
C) coercive power
D) legitimate power
Every summer, thousands of motorcycle enthusiasts converge at Sturgis, South Dakota, for a motorcycle rally. They fill up every campground, motel, and hotel, in the vicinity. This annual illustrates a(n) ________.
A) normative clan
B) consumer tribe
C) maven network
D) aspirational group
________ happens when we do not devote as much time and effort to a task as we could because our contribution is part of a larger group effect.
A) Brand community
B) Social loafing
C) Principle of least interest
D) Brand feats
________ proposes that a small group of influences disseminates information because they can modify the opinion of a large group.
A) Influence network
B) Influence cascades
C) Opinion leaders
D) Two-step flow model of influences
Japanese businesses tend to value group conformity over individual needs. This represents what factor that can be used to change behaviour?
A) group unanimity, size, and expertise
B) fear of defiance
C) susceptibility to interpersonal influence
D) cultural pressures
Margaret stayed on top of what was happening in the marketplace, but she was not necessarily the first to purchase items when they first came out. Margaret would be classified as a(n) ________.
A) opinion leader
C) market maven
D) market analyst
The ________ a group is, the more likely members are to engage in social loafing.
A) more homogeneous
D) less homogenous
In general, advertising is more effective when it ________ than when it ________.
A) tries to create new product preferences; reinforces our existing product preferences
B) reinforces our existing product preferences; tries to create new product preferences
C) relies upon word-of-mouth tactics; relies upon viral marketing tactics
D) relies upon viral marketing tactics; relies upon word-of-mouth strategies
Individuals with the ability to influence others' attributes or behaviors are considered ________.
A) reference groups
C) opinion leaders
D) avoidance leaders
Meagan is planning her wedding and wants everything to be just right. Because she feels overwhelmed by all of the information to sort through and the choices to make, she hires a wedding planner to make many of the decisions and purchases for her. Meagan's wedding planner is best described as a(n) ________.
A) innovative communicator
B) surrogate consumer
C) opinion seeker
D) key informant
Anna and David both have the same college degree, belong to the same social class, and attend the same church. This situation illustrates ________.
A) influence network
B) positive reinforcement
C) referent power
________ refers to the strategy of getting visitors to a Web site to forward information on the site of their friends in order to make more consumers aware of a product.
A) Foot-in-door marketing
B) Guerrilla marketing
C) Viral marketing
D) Demand-based marketing
A type of virtual community of consumption based on sharing online journals is called ________.
Amanda thought she had been cheated by a local car dealership. She was so upset that she created a Web site to share her story with the world. What is the most likely result of Amanda's action?
A) Most readers will think that Amanda is a little nutty and ignore her Web site.
B) Amanda's Web site will decrease the credibility of the dealership's ad and will influence potential buyers to stay away from the dealership.
C) Even if it is read extensively, Amanda's Web site will have little effect on how people see the dealership or Amanda.
D) The Web site will actually increase sales at the dealership by giving them free advertisements.
A set of socially relevant nodes connected by one or more relations is called a social ________.
Which term refers to exchanges of resources, information, or influence among members of networks?
A) Media multiplexity
A(n) ________ is an actual or imaginary individual or group conceived of having significant relevance upon an individual's evaluations, aspirations, or behavior.
A) opinion group
B) demographic group
C) reference group
D) focus group
________ argue(s) that each of us has several "selves that relate to groups."
A) Cultural pressures
B) Social loafing
C) Social identity theory
D) Membership groups
A reason why consumers conform is ________.
A) cultural pressures
B) fear of deviance
D) all of the above
The pressure to conform that escalates as more and more group members "cave in" is called ________.
A(n) ________ is a marketing intermediary retained by a consumer to guide what that consumer buys.
A) market maven
B) opinion leader
C) power user
D) surrogate consumer
Several research methods are used to study reference groups and opinion leadership. ________ methods trace communication patterns among members of a group. These techniques allow researchers to systematically map out the interactions that take place among group members.
Sophie tells Nick about a great new restaurant. Sophie is practicing ________.
A) word-of-mouth communication
B) social advertising
C) group advertising
D) viral advertising
British psychologist Frederic Bartlett used ________ to examine how information mutates.
B) serial reproduction
C) negative information
D) core information
A marketing manager who wants to identify opinion leaders for her product category should ________.
A) find government officials who use the product
B) find socially active persons who are intensely interested in the product category and who are similar to the other customers
C) find intellectuals who can write and speak well so that product communication will be facilitated
D) look for people who stand out in a crowd
If a consumer admires the qualities of another person and copies his or her behaviors, the person that is copied has ________ power.
Phillip admires the qualities of the Sigma Chis on his college campus. Since he has decided to try and pledge this group, he begins to imitate the qualities that he perceives the group has. What type of power does the fraternity seem to be displaying with respect to Phillip and his behavior?
A) Legitimate power
B) Referent power
C) Expert power
D) Reward power
When companies use celebrities in their ads they are using the principle of ________ reference groups.
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