Communications for Law Enforcement Officers

______________________________ communication includes all communicative acts except speech. It also includes, bodily contact, posture, physical appearance, direction of gaze, etc.
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______________________________ communication includes all communicative acts except speech. It also includes, bodily contact, posture, physical appearance, direction of gaze, etc.
Nonverbal
_______________________________ behavior is active, direct and honest. It communicates an impression of self-respect and respect for others.
Assertive
_______________________________ behavior can be direct or indirect, active or passive, but always communicates an impression of superiority and disrespect.
Aggressive
______________________________ behavior is passive and indirect. It communicates a message of inferiority.
Nonassertive
_____________________ ________________________ is a nonjudgmental method of de-escalating others, while showing them you understand (or are attempting to understand) what they're saying.
Active Listening
Paraphrasing is repeating each sentence the other person is saying, verbatim, during a conversation, to show you are truly understanding what they're saying.

a. True
b. False
b. False
Repeating the subject's last word or phrase as a question, to invoke more discussion and to gain more intelligence without guiding the direction is known as ______________________ or __________________________.
Reflecting or Mirroring
Different cultural diversities must be taken into consideration when speaking with victims, witnesses, and/or suspects.
a. True
b. False
a. True - Showing attention and empathy to different cultures fosters a better atmosphere to discuss issues with police and shows a higher level of professionalism.
A bias based offense is any act that is based on actual or perceived race, color, religion, disability, national origin, political affiliation, martial status, sexual orientation, gender, veteran status, or age that creates an intimidating and or hostile educational, living, or working environment by unreasonable and substantially interfering with an individual's or group's safety, security, work, or academic performance. Acts include language and/or behaviors.

a. True
b. False
a. True
A ___________________ crime, is a generic term used to describe incidents of violence or crimes perpetrated against persons solely because of their race, religion, national origin, sexual orientation, or disability.
Hate
________________________________________ or 'vocalics' refers to vocal characteristics such as inflection, tone, pitch, rate, volume, and vocal interrupters.Paralanguage - The manner of speaking communicates as much as the words; it just does not communicate the same thing in every culture.Using any _________________ with the citizenry is very offensive and unprofessional. It is the primary complaint that citizens make when reporting improper behavior to officer's supervisors or internal affairs. a. sarcasm b. profanity (cuss words) c. jargon d. obscenityb. profanity (cuss words)Anthropologist Edward Hall contends that definite distances should be maintained between people for different purposes and that these distances vary according to culture, such as the __________________ location. This location is where the participants are situated in a safe location just outside physical reach and leaves about four (4) to six (6) feet between participants. No obstructions should exist between the questioner and the individual being questioned. a. Conversation b. Intimate c. Personal d. Moderatea. ConversationAccording to the lesson: The following refers to what culture? The style of speaking tends to be highly intense, expressive, distinctive, forceful, assertive, and openly emotional and is often misinterpreted by other co-cultural groups. View interpersonal questions in a social setting to be an improper and intrusive style of communicating. They often strive to make their own personal communication style a statement about their individuality. a. Middle Eastern Americans b. African Americans c. Native Americans d. Latinosb. African AmericansWhich of the following is/are NOT a method used to provide feedback? a. Interrupt the flow of conversation to divert the conversation in another direction b. Reinforce your understanding of the speaker's situation by reflecting his/her feelings c. Provide feedback by nodding as the speaker is talking d. Occasionally paraphrase the speaker's message to assure understandinga. Interrupt the flow of conversation to divert the conversation in another directionA hate crime targets, not just the victim or victims directly involved, a hate crime in part is meant to send a message to________________________________, - a message of an offensive nature, of hatred. a. those investigating the crime b. all that are vulnerable c. all other individuals of that same race d. terrorist and terrorist groupsc. all other individuals of that same raceAnthropologist Edward Hall contends that definite distances should be maintained between people for different purposes and that these distances vary according to culture, such as the __________________ location. This location leaves space from 18 to 48 inches between the questioner and the individual being questioned, brings participants close enough to allow a gentle touch of an arm or shoulder if appropriate and is generally the distance at which we transact impersonal business. a. Conversation b. Public c. Personal d. Moderated. ModeratePerpetrators of hate violence can come from any neighborhood, any city, any state, or any country. Half of all the hate crimes in the nation are committed by people between the ages of _______________. The offenders' criminal actions are generally motivated, in whole or in part, by a specific bias. a. 10 and 25 b. 16 and 25 c. 15 and 24 d. 18 and 30c. 15 and 24According to the lesson: It should also be noted that your tone of voice is ___________times more important than what you say. a. five (5) b. two (2) c. three (3) d. two and one-half (2 ½)a. five (5)____________________is basically summarizing what the subject said by putting meaning into your own words. This technique helps create empathy and rapport because it demonstrates you are listening. a. Paraphrasing b. Feedback c. Reflecting and mirroring d. Attentive listeninga. Paraphrasing