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Arts and Humanities
Terms in this set (52)
Make sure that individuals understand what is about to happen and what is expected of them.
Discuss the nature of the change, focusing on the range of interests affected, power relationships, and actions that could disrupt the change.
Identify a feature of social media
Social media permits two-way, real-time interaction
According to Karen Whelan-Berry and Karen Somerville (2010,) change-related ______ is defined as regular two-way communication specifically about the change initiative, its implementation, related successes, challenges and their resolution.
A combination of logical and inspirational leadership styles should be used.
A combination of logical, inspirational, and supportive style is needed
Logical and commanding styles must be combined
Inspirational and supportive leadership styles must be used to motivate and engage
When do conversations for performance involve the action stage?
-when accountabilities are established
-when promises are made
Arrange the following degrees of involvement in the correct order as explained by Bill Quirke's communication escalator
1 - Awareness
2 - Understanding
3 - Support
4 - Involvement
5 - Commitment
Which of the following is true of the change communication process?
Managers should scrutinize the shared meaning of ideas in use to avoid conflict
In the change communication process, information ______ concerns the amount and the kind of information that can be transmitted.
Seek to direct the behavior of others
Serve as a form of bargaining and exchange
What are the rules that must be followed to match media richness of a particular medium to the message?
- don't allow the media in use to "censor" information about critical issues
- evaluate new communication technology as a single channel in the media spectrum
-use rich media for implementing company strategy
What are the stages of the supervisory briefing strategy as told by T.J. And Sandra Larkin (1996) ?
-seek opinions and recommendations
-report back to supervisors
How do emotions influence the change communication process?
They communicate vision and urgency
The communication strategy that withholds information until it is absolutely necessary to communicate is the _____ and _____ strategy.
They will be affected by the change, but have not noticed, yet.
They know that they will be affected, and are interested and concerned
They will be affected marginally, and only need to be told about what is happening.
They will also be marginally affected but are concerned nevertheless
Identify true statements about the communication process
-a receiver's ability to decode the message influences the success of communication
-feedback is essential to check comprehension of the message
In interpersonal and organizational communication, anything that interferes with a communication signal is called _____.
What are the power tells of dominant individuals?
-sitting and standing with legs far apart
-using invasive hand gestures
-using a lower vocal register
According to Lars Christensen and Joel Cornelissen (2011,) what is true of change communication?
It is an essential aspect of the process of collective sense-making
Which of the following are most likely to be the power tells of submissive individuals?
-changing speech pattern to sound like another person
-touching face and hair
-using lots of "ups" and "ears"
While communicating change, media-rich communication should be aimed toward those who need _____.
What are the most important aspects of conversations for understanding ?
-specifying the "conditions of satisfaction" that will make change successful
-enabling the involvement of those affected by change
Identify accurate statements about the use of social media
-the use of social media in learning and development is widespread
-social media tools are used to increase the effectiveness of communication transmission
Identify a reason for the importance of focus on the measurement of progress of change.
Metrics and milestones highlight the requirement for any corrective action
The change manager's major role is to help others to develop the capabilities essential to accomplish the intended outcomes of the change
The change manager develops understanding of the meaning and significance of the changes and what will be regarded as successful outcomes.
Change outcomes are in a perpetual flux, and are mostly beyond the control of the management
Which of the following are advised to avoid escalation of commitment?
-recruiting an external assessor to provide an independent view on progress
Identify the factors that can lead to escalation of commitment in a change process
-considering lack of progress to be due to a temporary problem or due to a lack of additional funding
A process consisting of many elements breaks down when it faces novel interactions
An experiment performed to prove that an idea or a design will succeed fails
An experiment performed to increase knowledge and investigate a possibility leads to an undesired result
Identify the factors that can lead to initiative decay.
-responsibility for development becomes unclear
-the initiators and drivers take up a new challenge
An implication of the focus on celebrating short-term wins concerns the _____.
distribution of resources to priority areas
how will one know that one has achieved the desired objectives?
how will one know that one is doing what is necessary to achieve the desired objectives and how plans may need to be adjusted
Which of the following is true about the problems of sustaining changes as identified by Kurt Lewin (1951) ?
there is a flawed assumption that changes that have been successful will naturally be sustained
Identify the practices for building a psychologically safe environment to learn from failures.
-framing the work precisely
Which of the following is true about sustaining change in an organization?
Awareness of the threats to sustainability may ensure timely and effective responses
According to Dipankar Ghosh (1997,) identify the steps that can be followed to reduce the escalation of commitment.
-providing regular progress reports
-making decision based on information on future benefits
Identify the reasons why problems arise in change initiatives.
-it is difficult to anticipate all of the effects that a change in one area will have elsewhere
-the implementation of change always includes performing something new
A factor that causes initiative decay in an organization undergoing change is that _____.
powerful stakeholders apply counter-implementation tactics to stall progress
Identify the sustainability cautions that can be used to manage the improvement evaporation effect.
-do not adjourn sustainability planning, as some modes of development and change implementation will adversely affect sustainability
-do not allow efforts to sustain change to stall the development of other good ideas
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