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Final MGMT SUU

Terms in this set (90)

The _____ identifies and analyzes multiple groups that interact with the firm and attempts to align organizational practices to satisfy the needs of these various groups.
stakeholder view
"How does the competitive landscape shape the potential for success or failure?" Which of the following pillars of managing organizations addresses this question?
Strategic positioning
Leadership is defined as the ability to drive change and innovation through inspiration and motivation.
True
Which of the following is the best example of Hofstede's low versus high power distance dimension?
The host country employees of an organization prefer to unquestionably abide by the rules of the top management.
The factor that distinguishes an internal environment of an organization from an external environment is that:
the internal environment includes owners, the board of directors, employees, and culture.
Which of the following is a direct benefit derived from CSR?
CSR can improve a company's brand value.
Leslie has been hired as an executive to make decisions on behalf of the company and its shareholders. Leslie is now in a(n)
fiduciary relationship with the shareholders.
Corporate-level strategy entails "how a company will compete in a given business and position itself among its competitors."
False
Objectives provide a series of quantifiable milestones or benchmarks by which a firm can assess its progress.
True
The first step to create competitive advantage through a strategy is to
generate better information than the rivals.
John signed a two-year contract with Z-Gadget to get a subsidized price on his new iPhone. He had Z-Gadget's service for only six months when he became dissatisfied and wanted to cancel the contract. However, he did not do so because of high cancellation fees as well as new activation fees with another service. Which of the following characteristics of a powerful supplier group does Z-Gadget have with respect to its contract with John?
Industry participants face switching costs in changing suppliers.
The most recognizable resources that a firm uses to manufacture its products, such as the firm's plant and equipment, are categorized as _____ resources.
tangible
Inside CHS Company, there is a culture of frugality, discipline, and efficiency. The firm pays its employees a competitive wage, but there are no perks. CHS Company is likely using a
cost leadership strategy.
The Tidwell Company has a production department, a marketing department, a sales department, and an accounting department. The sales department is headed by the VP of sales and manages the department in a hierarchical manner. Employees are evaluated on achieving departmental goals. The Tidwell Company has a _____ structure.
functional
Star Hydraulics is organized into self-supervising teams that are responsible for a set of tasks. In the teams, each member is cross-trained to be able to perform multiple tasks, and individual goals and values completely overlap with the organization's values. Workers collaborate on projects and must negotiate proper team behavior, using the organization's mission and values as a guide. Star Hydraulics has adopted a _____ approach to organizational control.
clan
Which of the following terms refers to a structure where many employees have two bosses (one divisional and one functional) with equal authority in the organization?
Matrix structure
Which of the following is a disadvantage of a strong culture?
A strong culture tends to be difficult to change.
Which of the following statements is true of the role of founders in influencing culture?
Founders are uniquely situated to be innovative and to exemplify innovation to their employees.
_____ refer to the meanings that members of an organization attach to visible aspects of a firm.
Values and beliefs
_____ refers to a long-term process designed to build greater self-awareness, enhance managerial capabilities, and enable an individual to reach his or her potential.
Development
Which of the following provides a more precise job description and defines the characteristics of the ideal candidate for the position?
Job analysis
Realistic job preview provides information to job candidates highlighting the most important conditions of a job including its positive and negative aspects.
True
Which of the following statements about 360-degree feedback is true?
Employees receive feedback from their superiors, peers, and subordinates.
_____ is a quantitative approach that uses a method known as DMAIC, which stands for define, measure, analyze, improve, and control.
Six Sigma
_____ refers to a four-stage process that provides the mechanisms and systems that monitor the transformation process, ensuring that outputs are produced to the desired quality, quantity, and specification of an organization and its customers.
Control cycle
Budgeting involves allocating financial resources and measuring expected quantitative and qualitative outcomes of a firm.
True
_____ is defined as the process of evaluating behaviors and outputs to see whether standards have been met or objectives have been obtained.
Measurement
The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons. After probing, they realized that their competitors were offering a better compensation which attracted most of the employees. Therefore, the management made reasonable changes to the compensation system that enabled good performers to receive more incentives and recognition. Identify the change that has been implemented.
Reactive change
According to Kotter, which of the following should leaders do first while implementing change?
Establish a sense of urgency.
GudGadgets is a leading manufacturing company. It used a particular raw material as the base for manufacturing most of its products. Due to some recent events, the government banned the overall supply of that raw material. As a result, the company had to switch to another raw material. This called for a change in the machines and other processes involved in manufacturing its products. The company stopped the production of some established products and introduced new products to remain competitive. This scenario is an example of _____ change.
transformative
The most effective leaders
display both transactional and transformational leadership behaviors.
Harry, a firm's marketing head, has certain characteristics that make him gain his team's loyalty. Moreover, he can elicit performance beyond expectations from his team members. He has the ability to motivate his team members through strong communication skills. From this description, it can be inferred that Harry is a _____ leader.
charismatic
Lee takes a goal-centered, team approach, integrating production and people concerns in a mutually reinforcing effort where all behaviors enhance each other. Where does Lee fall within the managerial grid?
High-relationship, high-task
Which of the following statements is true about Fiedler's contingency model?
Depending on the favorability of the leadership situation, a different style of leadership is required.
Dependence asymmetry exists when a firm is more dependent on a business partner than a business partner is on a firm.
True
Thomas is an executive in a firm's IT department. He has immense knowledge in IT and has come up with many technological innovations, which had helped the organization to perform its activities more efficiently. Moreover, he has the ability to solve all types of issues that arise on a daily basis with relative ease. As a result, the individuals in the organization have developed great respect for him. Identify the kind of power demonstrated by Thomas.
Expert power
Mark, an employee, belongs to the marketing department in an organization. However, he often interacts with people in all other departments including top management, which has helped him improve professionally and personally. By maintaining many informal networks within the organization, he manages to get his job done more effectively than others. From this description, it can be inferred that Mark demonstrates _____ power.
relational
In an attempt to spark innovation and creativity, the CEO asked the executive team to temporarily abandon the rules and explore all possibilities. The CEO was
adopting playfulness as part of the garbage can model of decision making.
The managers, who had bargained and built coalitions with other managers in order to arrive at a decision on how the division would be restructured, were following which model of decision making?
Political model
The act of choosing a solution that is good enough is called
satisficing
Which of the following statements about affective and cognitive conflicts is true?
Cognitive conflicts can have a positive influence on the team.
Up to this point, everyone was agreeing with whatever the team leader suggested. Fearing the team was suffering from ______, Mr. Chase purposely brought up divergent perspectives and approaches and asked team members to share their thoughts on them.
groupthink
Which of the following situations is the best example of an intergroup conflict?
An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products.
Although conformity may speed up the decision-making process, it often results in less than ideal or even negative outcomes.
True
Tom, the head of human resources, is working on an important project for which he develops a team of five middle-level managers, each coming from a different department, including finance, IT, marketing, logistics, and production. The five managers will be reporting to Tom, who heads the team, and will coordinate among themselves to complete the project on time. This scenario shows that
Tom has formed a horizontal team.
Unlike Maslow, Alderfer believed that individuals could pursue multiple needs at once.
True
Which of the following theories is a variant on Maslow's hierarchy theory that involves three instead of five levels?
Alderfer's ERG theory
The acronym ERG in Alderfer's theory of motivation refers to
existence, relatedness, and growth.
Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?
In-person meeting
Which of the following individuals is the best example of a passive listener?
Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
Which of the following individuals is the best example of a frontline supervisor?
A person who focuses on technical issues to ensure that operations are running smoothly
A stakeholder is any group or individual who can affect or is affected by the achievement of an organization's purpose.
True
As a delegate to the World Trade Organization, Kate stated during negotiations that the same rules and regulations that applied to another country's domestic firms must also be applied to her country's firms operating in that country. Kate was invoking the
principle of national treatment.
The _____ was formed to deal with the rules of trade between nations and is responsible for negotiating and implementing new trade agreements and policing member countries' adherence to them.
World Trade Organization
_____ is an ethical philosophy claiming that motives are the most important aspect in judging what is right or wrong.
Kantianism
Jim, a programing expert at CL Corp., creates a new software program. However, before he can reveal his program, he receives an attractive employment offer from a rival company. Jim resigns from CL Corp. and accepts the rival company's offer, and he mentions the new software to his new employer. In this scenario, Jim is
revealing a trade secret.
For a firm's strategy to be effective and defensible, a manager must create fit and alignment among its chosen activities.
True
Which of the following statements best describes a business-level strategy?
The determination of how a company will compete in a given business and position itself among its competitors
CB Company lowered its price temporarily, then tried to differentiate its product, then tried to appeal to a niche group. CB company is
stuck in the middle.
Primary activities of a firm's value chain refers to
the activities involved in the physical creation of a product and its sale and transfer to the buyer.
First-mover advantage occurs when a firm is first to offer desirable products or services that secure customer loyalty.
True
The factor that distinguishes functional organizational structure from divisional is that
a functional structure is organized in terms of the main activities to be performed.
In a _____ structure, "knowledge workers" are organized to work as individual contributors or to be a part of a work cluster that provides a certain expertise for the organization.
network
Which of the following questions regarding culture should a manager address while acquiring a company?
Where are the similarities and differences between the merging cultures?
The process of understanding how work gets done and how individuals should interact is called
socialization
Which of the following refers to an organization's assumptions?
The underlying essence of why members of an organization act as they do
Huge Company is in the process of reducing its employee base in an effort to be more competitive. Huge is
downsizing
Trend Publishing Inc. sends its typesetting activities to a contractor in Indonesia. Trend is
offshoring
Humanix, Inc.allows its employees to make their own choices from a wide array of benefit options. Humanix has a
cafeteria plan.
Eris Company is managing employees by outlining a series of specific milestones that they are expected to meet in a defined time period. Eris is utilizing
management by objectives.
One of the more important measurements of TQM is _____, defined as the amount of time required to develop and deliver products and services to the customer.
total cycle time
In business, only two things can be observed, measured, and monitored:
behavior and outputs.
Because GE operates in many businesses, ranging from aircraft engines to healthcare imaging, GE would
need to create a unique balanced scorecard for each of its business units.
The managers of Z-Cosmetics, after identifying key measurements, decided to set performance targets for their business. In order to fulfill the purpose, they adopted a process that required management to collect data from Color Cosmetics, a leading manufacturer in the industry. The managers of Z-Cosmetics believed that adopting the best practices across the industry would help them achieve their goals more effectively. Identify the process used by Z-Cosmetics to set performance targets.
Benchmarking
Which of the following is the first step involved in the change process?
Creating dissatisfaction
Which of the following individuals is the best example of a successful change leader?
Which of the following individuals is the best example of a successful change leader?
A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.
incremental
Mona has an employee who is very skilled yet lacks the motivation to function at his best. Based on Hersey and Blanchard's situational theory, Mona should
offer support.
Barry believes that work is simply a means to an end and that employees' needs are secondary to the need for an efficient and productive workplace. Where does Barry fall within the managerial grid?
High-task, low-relationship
Susan completed tasks that were assigned but without a sense of excitement or personal buy-in. Susan demonstrated which type of reaction to power?
Compliance
Which of the following individuals best represents a person with reward power?
Maria, a team lead, motivates her team members by giving them incentives and promotions for improved performance.
Which of the following reactions to power do leader's most prefer?
Commitment
Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?
Representativeness
When the research team presented alternatives in terms of a chance for losses, the board chose the risk-seeking alternative, but when the team presented the alternatives in terms of opportunities for gain in the following meeting, the board switched to the risk-averse alternative. The board had succumbed to the _____ bias.
...
As a result of the _______ negotiations, both Juli and Moni walked away with something they wanted and felt good about the outcome.
framing
The realistic conflict theory proposes that
limited resources will lead to conflict between groups.
Which of the following statements is true of diverse teams?
Diverse team members tend to produce more creative and innovative solutions over the long term.
Which of the following is an extrinsic reward?
Compensation
Which of the following statements about the reinforcement theory is true?
Ceasing to reward the behavior that was previously rewarded causes extinction.
One of the most compelling ways to build a personal connection is through storytelling.
true
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