Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account


the process of transferring meanings from sender to receiver.


information that surrounds a communication and helps to convey the message.

downward communication

the transmission of information from superior to subordinate.

upward communication

the transfer of meaning from subordinate to superior.


a person's view of reality.

nonverbal communication

the transfer of meaning through means such as body language and the use of physical space.


the study of communication through body movement and facial expression.


the area of communication that deals with conveying messages through the use of eye contact and gaze.


communicating through the use of bodily contact.


the study of the way people use physical space to convey messages.

intimate distance

distance between people that is used for very confidential communications.

personal distance

In communicating, the physical distance used for talking with family and close friends.

social distance

In communicating, the distance used to handle most business transactions.

public distance

In communicating, the distance used when calling across the room or giving a talk to a group.


the way in which time is used in a culture.

monochronic time schedule

a time schedule in which things are done in a linear fashion.

polychronic time schedule

a time schedule in which people tend to do several things at the same time and place higher value on personal involvement than on getting things done on time.


the use of color to communicate messages.


bargaining with one or more parties for the purpose of arriving at a solution acceptable to all.

distributive negotiations

bargaining that occurs when two parties with opposing goals compete over a set value.

integrative negotiation

bargaining that involves cooperation between two groups to integrate interests, create value, and invest in the agreement.

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording