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Advance Business Development Final Exam
Terms in this set (56)
In a weekly project update meeting, Lisa asks the following questions of one of her employees: "Why were you late meeting your last deadline? Were there external factors that delayed your work? Did other coworkers get their part of the assignment to you on time? Do you need more help from me?" What type of questions are these?
Barb saw her best friend, Marcie, take office supplies from the workplace. Marcie said it was no big deal, and Barb didn't want to turn her in, but she knew it was ethically wrong and felt guilty that she was being disloyal to the company. Barb discovered that making the right choice isn't always easy. This is an example of
an ethical dilemma.
Carolyn's team is having a difficult time developing a team identity. She thinks the problem might be that the team members come from different departments and have not worked together before. What kind of questions can Carolyn use to help with this issue?
When Kian listens to a customer, he paraphrases the customer's request or complaint to make sure he understands it. Which active listening skill is he using?
Which of these is a domain of emotional intelligence?
What does research consistently demonstrate about nonverbal communication?
People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals
_______ noise occurs when communicators apply different meanings to the same words or phrases.
All outgoing messages are encoded and all incoming messages are decoded through
a filter of lifetime experiences.
Vince always drops hand-written reports on his administrative assistant's desk and says, "Type this right away." What common type of incivility is Vince committing?
treating others without courtesy
Kesha and her team share ideas about how their team should approach work, and they spend some time debating which ideas to adopt. The team is in the ________ stage
When editing a group document, what should be the first thing the team works on?
whether the main ideas are strong and clear
You are working with your team on a group writing project. What can help you define your contributions and time commitments?
a team charter
Which stage of team development do virtual teams sometimes skip?
Which statement describes the difference between inherent diversity and acquired diversity?
Inherent diversity involves biological traits. Acquired diversity involves traits gained through experience.
Members of all generations rank which trait as one of the most important aspects of workplace culture?
What is most likely to be true about a culture with low future orientation?
Its people tend to enjoy being in the moment and living spontaneously.
What is true about cultures with low performance orientation?
Low performance orientation is especially problematic in business.
What cultural dimension tends to increase when a culture becomes more economically developed?
What is characteristic of egalitarian cultures?
Leaders can be approached directly by subordinates.
What is a strategy to improve self-management?
Examine strategies for overcoming impulses that compete with achieving your long-range goals.
What is the term for the stated and lived values of a company?
Creating a shared story with a colleague means
combining your perspectives and goals into a shared approach to work.
The difference between the deductive approach and the inductive approach is
in the inductive approach, the supporting reasons are placed before the primary message
What is typically included in the reviewing stage of writing an effective business message?
ensuring that the communication is fair
What is typically included in the writing stage of developing an effective business message?
setting a positive and other-oriented tone
Using the active voice while writing business messages
allows for faster processing of the business message.
In order to be accurate, a business message must be
People are most likely to process information quickly when writers use
A survey of recruiters found that the most sought after characteristic of writing style is
Which task are you most likely to do during the first pass of proofreading?
Imagine how the audience will respond.
Which task are you most likely to do during the second pass of proofreading?
Look for language mechanics errors.
Which statement about active voice and passive voice is true?
People tend to think in a doer-action-object pattern.
Which guideline is recommended for messages that express sympathy?
Handwrite your expression of sympathy whenever possible.
A shopper is more likely to buy a product if she hears that it sells out quickly. Her behavior illustrates the principle of influence known as
What is a principle of influence whereby people determine what is right, correct, or desirable by seeing what others do?
It is important to ask colleagues to review persuasive messages because persuasive messages
are directed to people who resist your ideas, products, or services
A colleague asks you for advice on how to understand the audience of his persuasive message. How would you advise this person
Consider the psychological principles that influence people's decisions.
provides the rationale for a request before making the request.
A message is said to be indirect when it
Celebrity endorsements in advertising are based on the ________ principle of influence.
What is a characteristic of a strong routine message?
The ________ of data acquired through secondary research is how well it applies to your specific business problem.
Precision in reports relies on
Nearly all reports contain ________ to help readers quickly navigate through them.
What does it mean to demonstrate originality in thought when using secondary research to develop reports?
to combine information from a variety of sources in novel and insightful ways
What is the purpose of an overview?
to show how your audience will benefit from the idea you are proposing
In order to design your slides to facilitate ease of processing,
limit your text to ten words per line.
Monisha is coordinating a video conference involving colleagues in different time zones using different technologies. In addressing coordination and resource issues, she is dealing with
Thoren thinks that his boss favors his colleague Nadia over him. When the boss asks him to let Nadia know about a presentation, he waits until the last minute so she will have no time to prepare. Thoren's behavior is an example of
What should you do when you cannot respond to a request made in an email?
Reply immediately to explain how soon you can respond in full.
Which statement about online presence is true?
A personal brand built through an online presence can help business professionals gain opportunities.
In a press-release style message, the "story" is written in third person in a style often referred to as ________ style.
When Baruch joined his company, his manager encouraged him to use the company's digital platform to network with those who have shared professional interests and to join their groups. These groups are called
communities of practice.
What is one of the most common types of effective posts when establishing a professional reputation?
promoting your employer
Soleh's manager expresses a concern that Soleh has been late with several recent reports. Soleh writes an email about the incident to his colleague, Sam, saying that it is impossible to get the reports done in the time given. Sam replies, objectively noting that Soleh has been spending a lot of time on social media at work. Soleh responds with "I thought you were my friend." Soleh's behavior is an example of
the negativity effect.
Which online action is most likely to damage your professional reputation?
writing a glowing recommendation of a colleague with whom you have never worked
What has the greatest influence on the impact of social media in the workplace?
cultural norms and values
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