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85 terms

Funeral Service Merchandising

KCKCC Terms
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Acknowledgement Cards
Cards of recognition sent to friends for kindness shown to a deceased's family
Advertising
the art of making the public aware of the services or commodities that a business has for sale
Air Seal
a method of sealing a vault that utilizes the air pressure created by placing the dome of the vault onto the base of the vault.
Air Tray
A transfer container consisting of a wooden tray with a cardboard covering for the casket.
Alternative Container
A non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, designed for the encasement of human remains and which is made of cardboard, pressed-wood, composition material, or pouches of canvas or other material
Arm
That part of the casket handle that attaches the bar to the lug.
Arrangement Conference
the meeting between the funeral director and the client family during which the funeral arrangements are discussed
Average
The Sum of a group of numbers divided by the number of units
Bail Handle
A single handle in which the lug, arm, and bar are combined in one unit.
Bar
The Part of the casket handle, attached to the lug or arm, which is grasped by the casket bearer
Bi-Unit Pricing
A method of price quotation showing separately the price of the service to be rendered and the price of the casket.
Body
The portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
Body Panels
Compose the sides and ends of the casket shell.
Bronze
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%.
Brushed
bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
Cap
The top most part of the casket shell, including the ogee, crown, pie, and header
Cap Panel
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove)
Cash Advances
any item of service or merchandise described to the purchaser as a "cash advance," "accommodation," "cash disbursements," or similar term; any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf.
Cash Discount
A reduction of the price given for payment of an account within the time limits established by the sales contract.
Casket
a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plastic, or like material, and ornamented and lined with fabric.
Casket Rack
a device upon which two or three caskets are placed, one on top of the other for display
Casket Stand
the stand or support upon which a casket rests in the selection room.
Cemetery
An area of ground set aside and dedicated for the final disposition of dead human bodies.
Certified Copy of a Death Certificate
A legal copy of the original death certificate.
Church Truck
A wheeled collapsible support for the casket, used in the funeral home, church, or home.
Coffin
A case or receptacle for dead human remains which is anthropoidal in shape.
Columbarium
A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains.
Consecutive Method
Placing caskets in the selection room in their order of increasing or decreasing value.
Cremains
Cremated human remains.
Cremation
The reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort or chamber.
Crematory
A furnace or retort for cremating dead human bodies; a building that houses a retort.
Crepe
a thin crinkled cloth of silk, rayon, cotton, or wool
Crypt
A chamber in a mausoleum, of sufficient size, generally used to contain the remains of a deceased person.
Death Certificate
A legal document containing vital statistic, disposition, and final medical information pertaining to the deceased.
Death Notice
A classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published.
Demonstration Group
Three or four caskets utilized to educate the selecting party regarding the elements of casket construction.
Direct Selection Room Procedure
The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process.
Dome
the top of an air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above.
Entombment
the placing of a remains in a crypt in a mausoleum.
Federal Trade Commission
An agency of federal government created in 1914 to promote free and fair competition by prevention if trade restraints, price fixing, false advertising, and other unfair methods of competition
Ferrous Metal
Any metal formed from iron (steel or stainless steel).
Functional Pricing
A method of price quotation by which the charges are broken down into several major component parts, such as professional service, facilities, automobile, and merchandise.
Gauge
A measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness.
Gimp
a strip of metal, plastic or cloth that is attached to the inside of the panel, covering the area at which point the roll is anchored
Grave Box
An outer enclosure consisting of a body and a one or two piece lid.
Grave Liner
an outer enclosure which offers protection for the earth load but without sealing qualities
Grave Straps
Webbing or similar material used for lowering the casket into the grave.
Hardware
the handles, ornamental fixtures, and their fittings that are attached to the casket shell.
Head Panel
A component part of the casket interior which is inside the head portion of the cap; no distinction is made between the head panel and foot panel in full couch caskets.
Informant
One who supplies the vital statistic information concerning the deceased.
Inurnment
The act of placing cremains in an urn.
Itemization
the method of price quotation by which each unit of service and/or merchandise is priced separately.
Laminates
Made by uniting superimposed layers of different materials.
Lowering Device
a mechanical device used to lower a casket into the ground.
Mausoleum
A building containing crypts or vaults for entombment.
Median
Value in an ordered set of values which represent the midpoint
Memorial Folder
A pamphlet made available at the funeral service giving details about the deceased and the funeral arrangements.
Merchandising
The purchasing, pricing, display, and sale of merchandise.
Mode
Number that occurs most frequently in a listing of numbers
National Cemetery
A cemetery created and maintained under an Act of Congress for burial of veterans of military service and their family members.
Niche
Recess or Space in a columbarium used for permanent placing of cremated remains
Non-Ferrous Metal
Any metal which is not formed from iron.
Obituary
A news item concerning the death of a person which usually contains a biographical sketch.
Octagon
a casket having eight angles or corners and therefore has 8 sides or body panels.
Outer Burial Container
Any container which is designed for placement in the grave around the casket, including, but not limited to containers commonly known as burial vaults, grave boxes, and grave liners.
Perfection Full Couch
A casket in which the rim (ogee), crown, and pies are formed as one unit and which raises as one piece.
Perfection Half Couch
a casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket.
Plastic
synthetic or natural organic material shaped when soft and then hardened
Prefunded Funeral Arrangements
Those funeral arrangements made in advance of need that include provisions for funding or prepayment.
Preplanned Funeral Arrangements
Those funeral arrangements made in advance of need that do not include provisions for funding or prepayment.
Quantity Discount
reduction in the amount of a bill when a specified minimum quantity of merchandise has been ordered.
Quartile
A division of the total into four intervals, each one representing one-fourth of the total.
Range
The upper and lower limits of a series of numbers
Register Book
a book signed by those attending a visitation/service.
Sales Frequency
The number of times sales in a given price bracket occurs over a fixed period of time.
Semi-Tailored
A combination of a tailored interior with one or more other styles of interior; for effect.
Stainless Steel
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust.
Swing Bar
A moveable casket handle with a hinged arm.
Top Seal
In burial vaults, a method of sealing that utilizes an epoxy compound in conjunction with a tongue-in-groove closure at the top of the vault.
Transfer of Remains
the moving of a dead human body from the place of death to the Funeral Home or other designated
Unit Pricing
A method of price quotation which creates one total price package for both service and merchandise.
Urn
a container for cremated remains
Vault
an outer enclosure which offers protection from the earth load as well as possessing sealing qualities.
Wood Veneer
Created by gluing a thin layer of wood of superior or excellent grain to an inferior wood.
Ziegler Case
A gasket-sealed container which can be used as an insert into a casket or a separate shipping container.