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Terms in this set (21)
What is ECV?
Enhanced Call Verification.
What does ECV prodigal call for?
Two Verification attempts via phone numbers must be made before dispatching.
Does the two-way count as two verification attempts?
If there are two premise numbers listed call both numbers before?
Dispatching unless you get a wrong passcode at the first premise.
What should you do if the account has only one premise number?
Call the premise and first contact before dispatching.
Are you Burglary alarms audible?
What do you log whenever Authorities are on Site?
If the authorities call us back looking for a RP because they are on site, What do we log?
If we are speaking to someone and they state the police are on site, what do we need to be able to log AOS? If they cannot provide a passcode, what do we need to do?
The passcode./// Call the authorities to check.
What is the criteria for PVFA?
2.Verified False alarm on 2WAY
Alarm is within 1 minute of FC, or triggered before FC is logged
If a disarm signal is received with a burglary alarm, what must we do? What would we log?Do we need the password?
-call premise//VFA.// NO
Can we cancel dispatch if it was not requested and the false alarm request comes within what time?
Yes, if within an hour.
If a subscriber calls in to verify a false alarm and has a proper passcode, but we have not received it yet, How long do we not take action? What do we log for this? Do they have to call in before any alarm was received?
4 minutes//SCI and then PVFA (4)// YES
How long can PVFA Be logged for? Do you need a passcode for this? If you receive Multiple Burglary Alarms Dispatched, how long can you log PMAD?
60 seconds over the two way connection// no // 30 mins
What are the Criteria for RPT Alarms? (4 things)
1.Has be Burglary Alarms
2.Must be Dispatched and Dispatch is Active
3.Must be within 30 mins of Dispatch.
4.Must be in the Same Zone.
Criteria for MAD?
1.Must be Burglary
2. Must be Dispatch.
3.Must be two or more Different Zones
4.Must be within 30 minutes of Dispatch.
If alarms meet these qualifications
What do you do?
-Try 2 way, call PD- log MAD, call to notify.
What is the Criteria for PMAD?
1.Must be burglary alarms
2.Must be dispatched
3.Must be within 30 mins of MAD
4.Must be in two or more different zones.
What is an undefined signal?
A signal that does not define itself by the type of alarm.
How does this happen?
-Tech didn't program the zone
How do you handle a undefined signal? What do we call it?
Like a burglary signal//General Burglary Alarm.
What is an Exit Error Signal?
A signal generated when the system is armed but then a person exits the premise incorrectly. (usually at the same time as a burglary alarm)
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