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Started at "methods to reduce and manage resistance to change - education and communication"
Terms in this set (10)
How does education reduce resistance to change?
explains the need for change and the expected results
How does communication reduce resistance to change?
open communication reduces uncertainty
How does participation reduce resistance to change?
actively involves those affected in designing and implementing
How does involvement reduce resistance to change?
creates a buy-in to help them commit to the new program
How does facilitation reduce resistance to change?
gradually introduces the change
How does support reduce resistance to change?
provides additional training and continuous support of the need for change
How does negotiation reduce resistance to change?
offer incentives to encourage change
How does agreement reduce resistance to change?
use agreements to remind everyone of changes they agree upon
How does coercion reduce resistance to change?
using force/authority to enact change
Coercion requires constant _____.
to ensure the change remains in effect
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