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The ______________ is characterized by the most general elements in the external environment, such as governments and economic conditions, that can influence strategic decisions.
The specific government organizations in a firm's more immediate task environment are known as ____________.
How does the stock market affect the behavior of individual managers?
-It puts pressure on them to improve their budgets or sales.
-It causes them to focus more on short-term results rather than long-term strategies
-It affects their compensation
Which of the following is an advantage of technology?
it provides more efficient ways to manage and communicate
Age, gender, occupation, and income are all considered _______________ characteristics.
Which of the following are part of the macroenvironment of an organization?
When companies introduce family-supportive policies, including family leave, flexible working hours, and child care assistance, they are responding to ___________.
Regulators are specific ______________ organizations that have the power to investigate company practices to ensure compliance with the law.
The components of the competitive environment include rivalry among current competitors and the effect of new entrants, substitute and complementary products, suppliers, and ______________.
An important economic influence is ______________.
the stock market
As ________ evolves, new industries, markets, and competitive niches develop.
Organizations that produce goods and services that are similar to another organization's goods and services are known as ___________.
Statistical characteristics of a group or population are called _____________.
Conditions that prevent new companies from entering an industry are known as ____________ to entry.
Which of the following are social issues that shape people's attitudes about an organization?
-Natural resource use
-Flexible working hours
-Family leave policies
Which of the following people is an example of a final customer?
someone who buys a lamp at Target
Which one of the following is NOT a component of competitive environment?
In a competitive market, a substitute for coffee would be ___________.
Resources generally provided by suppliers include information, raw materials, financial capital, and ___________.
Competitors may include many types of companies. Which of the following would NOT be considered a competitor of yours?
a regional company that sells to a different customer group or industry
Which of the following describes the situation in which a manager does not have enough information about the environment to understand or predict the future?
Factors that make it difficult and costly for an organization to enter into a particular task environment or industry are called _____________.
barriers to entry
The information necessary to decide how best to manage in the competitive environment is called ________________.
A consumer who buys a good or service from a retailer is a(n) ____________ consumer.
A company might decide to develop scenarios for which of the following purposes?
-To have contingency plans in the case of a serious accident
-To identify possible new investments in an economic upturn
-To list initiatives it can eliminate if necessary in an economic downturn
In terms of business competition, a substitute is a(n) ________________.
alternative to a product
Predicting exactly how some variable or variables will change in the future is called ____________.
What is the role of suppliers in an organization?
they provide resources needed for production
Collecting information about your company's operations and those of your competitors in order to determine gaps is called _____________.
When managers do not have enough information about the environment to understand or predict the future, it is called environmental _____________.
When a company uses an employment agency to hire part-time workers during periods of unpredictable needs, the company is ______________.
When managers secure answers to questions posted during environmental scanning, they develop _______________.
When a company acts on its own to change some aspect of its current environment, it is using _____________ strategies.
A scenario is a narrative that describes a particular set of _____________ conditions.
Changing an organization's environment is a form of ____________ maneuvering.
Guessing future changes in some variable(s) is called __________.
Which general considerations help guide management's response to the environment?
-Companies should choose responses that offer the most benefit at the lowest cost
-Organizations should choose responses that focus on pertinent elements of the environment
-Organizations should attempt to change appropriate elements of the environment
Identifying the best-in-class performance by a company and then comparing your processes to theirs is called __________________.
All the relevant forces inside a firm's boundaries, such as its managers, employees, and organizational culture, are part of its ____________ environment.
Creating a supply of excess resources to help an organization prepare for unpredictable needs is called ______________.
The set of important assumptions about the organization and its goals and practices that members of the company share is called ________________.
Strategies used by an organization acting on its own to change some aspect of its current environment are called ___________.
Which of the following are clues to understanding a company's culture?
-Mission statements and official goals
-Stories about past decisions and actions
Making a conscious effort to change the boundaries of a business's competitive environment is called ___________.
Which of the following is NOT one of the three general considerations that helps guide management's response to the environment?
environmental responses are useless when elements of the environment cause the company problems
Which of the following is NOT one of the common forces inside a firm's boundaries?
Solan Inc. is externally oriented and focused on control. Its primary objectives are productivity, planning, and efficiency. Organizational members are motivated by the belief that performance that leads to the desired organizational objectives will be rewarded. These characteristics show that Solan Inc. has a(n) ______________ organizational culture.
Differences in the way company employees interact with each other and with customers and the behavior that is expected by their managers are examples of ____________.
Which of the following are steps that should be taken to manage organizational culture?
-"walk the talk" and show members of the culture that you are serious about long-term change
-craft an inspirational vision of "what can be" for the organizational culture
-celebrate and reward members who behave in ways that exemplify the desired culture
A company's symbols, rites, and ceremonies are most relevant to determining its ____________.
Changing an organization's environment is a form of ______________ maneuvering.
Which of the following are well-known types of organizational culture?
Managers can take several approaches to managing culture. Which of the following is one of these approaches?
celebrate and reward members who behave in ways that exemplify the desired culture
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