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medical assisting review chapter 7
Terms in this set (20)
What techniques help one to be understood?
Enunciate and speak slowly
This type of communication includes drawings, charts, diagrams and graphics.
Which does not attribute to how your voice sounds to others?
What percentage of the message is communicated through body language?
What is it called when you make a conscious effort to hear and understand the message?
This shows comprehension and understanding, clarifying to ensure that the correct message has been received.
Ask appropriate questions
Which is a common listening problem?
This type of communication focuses on words to determine the meaning.
Which is a nonverbal cue?
How does your professional language level differ from home and work?
You are more formal at work than with family and friends.
What type of voice sounds strong, fresh and bright?
This is the ability to recognize a delicate situation and respond carefully.
Which can add variety and interest to your sentences?
This type of communication is in tune with body language.
Which is important to remember when speaking to someone with a hearing disability?
Use good volume, Speak each word clearly, Slow down your rate of speech
Which is not a quality of active listening?
Prepare your rebuttal
What means keeping your promises and being true to yourself?
This is the exchange of thoughts, messages or information through speech, signals, writing or behavior
A gut feeling or gut reaction is known as this.
The process of understanding what is said, interpreting the meaning and clarifying what you heard.
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