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Terms in this set (22)
all behavior is a form of communication
The Directive Staff approach is a response to which Crisis Development Model behavior level?
When a person is in a tension reduction, what is an appropriate response?
Re-establish the relationship
Which of the following statements best describes rational detachment?
Remain professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior
You can influence the crisis by controlling another persons attitude.
What is something to keep in mind when listening with empathy?
Give your undivided attention
The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis
Nonverbal communication includes which of the following?
When a person asks a question you perceive as challenging (such as "Who do you think you are?) the recommended response would be to_____
Downplay the challenge
Important points for limit settings are:
Being respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of the crisis development model?
Removing potential hazards in your environment can improve safety
When you notice your coworker in a situation that continues to escalate what should you do?
Use a coordinated and collaborative approach
The physical skills review framework allows you to reflect on the suitability of each restrictive intervention to maximize safety and minimize _________
Restrictive interventions should always be considered as a last resort
The Decision Making Matrix assesses risks based on likelihood and
During the control phase of the COPING Model you want to _______________
Ensure all parties have returned to a calm, controlled state
How can you support staff after a crisis
Ask the person if they want to talk about the incident
The COPING Model helps your organization support staff and the people in your care with a restorative approach
What is the goal when de-escalating crisis behavior?
Once someone reaches tension reduction, no further action is needed.
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