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Research shows a drop in customer satisfactory level to retail banks. Customer loyalty becomes the focus in future.

13/7/11 www.eBusinessChinese.com
STUDY
PLAY
零售银行
líng shòu yín háng retail bank
满意度
mǎn yì dù level of satisfaction
服务收费
fú wù shōu fèi handling charge
研究
yán jiū research
招商银行
zhāo shāng yín háng China Merchant Bank
上海浦东发展银行
shàng hǎi pǔ dōng fā zhǎn yín háng Shanghai Pudong Development Bank
中国光大银行
zhōng guó guāng dà yín háng China Everbright Bank
平安银行
píng'ān yín háng Ping An Bank
关键绩效指标
guān jiàn jìx iào zhǐ biāo key performance indicators
路径图
lù jìng tú road map
培训
péi xùn training
忠诚度
zhōng chéng dù level of loyalty