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What question are you to ask the customer before beginning the transaction?
Did you find everything okay?
What do you tell the customer at the end of every transaction?
Thank you for shopping at Mardel
When opening the register, the cashier will accompany the next customer to his/her line.
When giving a customer change from a cash purchase, cashiers are required to repeat the amount of change to be returned and count the change back while giving it to the customer.
Employees are allowed to have food and/or drinks at the front end.
It is the responsibility of each cashier to ensure no more than two or three customers are waiting in line to be checked out.
The cashier wearing the CSM lanyard and badge has primary responsibility for calling back up cashiers.
If a customer is dissatisfied with an item or service, it is acceptable for a cashier to handle the situation without getting a member of the management involved.
When a customer attempts to purchase merchandise that does not scan or is missing a price tag you must
a. Ask the customer if he/she knows the price
b. Use your best judgment for the price
C. Call a department person or a member of management for a "code 4" to get the SKU # and price of the item
d. Leave your register and find out the price yourself
Each cashier has an assigned "associate number" and password, in the password must never be shared with another employee including members of management.
And employee must count his/her register at the beginning of their shift.
And employee must count his/her register at the end of their shift.
When receiving change or counting down the register, the cashier is required to break bundles, rubber banded, and/or paper clipped bills to count them.
Which of the following items may be utilized to clean the register screen?
a. Glass cleaner
B. NCR touch screen cleaning wipes
d. Paper towels from the bathroom supply
If a senior member of management is not in the building, which positions are authorized to provide discounts on damaged merchandise for customers? (Circle all that apply)
a. Any employee
b. Customer service manager (CSM)
C. Assistant manager
d. Department head
The 30% off coupons are limited to (BLANK) coupon per customer per day
It is not allowable to apply the 30% off coupon to any merchandise with a "your price" or "reduced" price sticker or tag.
If a customer presents a mobile phone coupon at the register, it is acceptable for the cashier to hold the customers mobile phone to scan the coupon.
Employees are allowed to process transactions for family members and friends.
A member of management, or one authorized employee, other than a customer service manager, must handle all local store employee purchases at one designated register regardless of the amount of the purchase
If an Employee from another store is making a purchase, he/she is allowed to check out from any register without the assistance of a member of management or authorized employee, and it is the employees responsibility to advise a cashier he/she is an employee and provide proper documentation to ensure he/she receives the employee discount for that purchase.
An employee is allowed to pull and hold merchandise to purchase at a later date/time.
And employee returning merchandise must take the merchandise to the refund register immediately upon entering the store, and all employee returns must be approved by a member of management.
It is acceptable for a store employee to return without a receipt, merchandise he/she has previously purchased.
A post void is used to reverse a customer sale after full payment has been made and the transaction is complete.
A post void must be performed at the same store and register where the original transaction was processed and on the same business date; otherwise, a return must be performed.
A post void can be performed on a sales transaction that contains a refunded item.
A post void can be performed on a transaction where a refund was started in later canceled.
A post void can be performed on all tinder types for sale transactions.
When post voiding multiple gift cards in a transaction, each gift card balance needs to be checked.
During a credit/debit card transaction, at no point as a cashier allowed to physically touch a customers credit/Debit card or ask for identification.
If the register door opens during what is intended to be a credit/debit card transaction, and the credit/debit card was the only form of payment, payment was not received for this transaction, and a member of management or customer service manager must be called to assist the cashier.
A member of management must be involved in any transaction where a check is refused.
Either a member of management or customer service manager must approve checks written for $100-$249; however, only a member of management may approve checks are in for $250 or more
Completely correct check crossbar below with the required information:
1. State of ID
2. Customers ID number
3. Date of birth (6 numbers)
4. Phone number (area code required)
If you have multiple items scanned or keyed into the register and the customer changes his/her mind about the entire transaction before tendering any amount, what do you do?
a. Tinder as cash and process a post void on the transaction
b. Tinder as cash and process a refund on the transaction
C. Cancel The transaction by contacting a member of management or customer service manager
If a customer does not have his/her original sales receipt, either an "account look up" must be completed or a non-receipted at the lowest selling price in the last (BLANK) days must be completed
If a customer presents a receipt which is over 90 days old for The return of an item, we will except the return with a member of management approval.
If a customer has his/her receipt and returns merchandise after a season, a full refund of the purchase amount is to be given.
Merchandise marked with a "reduced" sticker may not be returned.
When a receipt is presented for a refund, it is acceptable to process a "begin selling" transaction with the exception of an employee refund.
We do not except returns at the store for purchases made online.
A CSM is allowed to approve an employee refund.
On all non-receded returns were an exchange card is issued, the customer must legibly print his/her first and last name and sign the "audit copy" receipt
When a customer returns merchandise purchased with a credit/debit card, before you select the option of refund original card what do you ask the customer?
a. Your return today will be refunded as cash. Is that OK?
B. Your return today will be refunded to the original card used for the purchase. Is that OK?
c. Your return today will be refunded on an exchange card. Is that OK?
Pre-payment is not allowed for any special orders including warehouse and Spring Arbor special orders.
If any credit card, gift/exchange card, money, cell phone, purse, wallet, or any other item is found in the store or at The register, you must:
a. Play the last item in the register until the customer returns
B. Call a member of management to take the item to the cash office
c. Give the item to the CSM until the customer returns
What must be done with purchased merchandise left behind by a customer?
A. It must be given to a member of management place in the managers office until the customer returns to claim his/her merchandise
b. It must be put back on the shelf at the end of the night
c. It must be kept in a register cabinet until the customer returns
d. It must be placed in the special order area
All $100 bills, or any bills that appear suspicious, must be inspected using the UVeritech Machine.
If an employee notices a customer leaving the store with a car of merchandise he/she suspects has not been purchased, what should he/she do
a. Insert the cashier the page a member of management to the front registers
b. Approach the customer and politely asked to see the customers purchase receipt for the merchandise and his/her shopping cart, and if never see is presented, politely request a customer return inside the store
c. If the suspect refuses to stop, if possible from the vestibule, obtain a car description and license plate information
D. All of the above
If an individual comes into the store and attempts to gain access to an area of the store without authorization, what is the first thing you need to do?
Call a member of management
When studying away from register for any reason or length of time the cashier must sign off or lock his/her register.
Any open/expired bag of candy or food must be given immediately to a manager to be immediately destroyed and discarded in the trash compactor, I was taking unpaid merchandise which is damaged and/or discarded constitutes a violation of company policy and is subject to disciplinary action up to and including termination
Employees are allowed to except gifts or gratuities from customers
All documentation presented by customer for a tax exempt transaction must be original documentation.
When issuing a "mardel tax ID card," proof of tax exemption presented on a mobile device is acceptable.
Anytime a "Mardell tax exemption identification card" is issued to a customer, the card number must be written on the long form.
If, after scanning a Mardell tax exemption identification card, the register returns a message, not authorized for the state, explain to the customer the system is showing the customers tax exempt status is not recognized in the stores state. If the customer believes he/she is entitled to receive tax exemption status at the store, contact a member of management for assistance.
If you scan the Mardell tax exemption identification card in the message card expires appears on The register, and the customer does not have the appropriate documentation to issue a new card, you are to advise him/her to present this documentation on their next visit in order to obtain a new card, process the current transaction utilizing "MD9999999" as the card number, and request the customers complete a long form
If a cashier fails to complete a sale as tax exempt, how do you correct the error
a. It cannot be corrected since the sale was not originally completed as tax exempt
B. Refund the original transaction entirely or, if possible, process a post void and then complete the new sale as tax exempt
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