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Exam 3 (Chapter 16,18,4

Terms in this set (14)

A scheduling rule used for sequencing jobs through two work centers is:
Johnson's rule
A work center can be a ___________.
all of the above
Job X arrived at work center Q at noon. At 2 p.m. that same day X was begun. X left work center Q at 3:15 p.m. that same day. X's flow time, in minutes, was __________.
195
Which one of the following statements about job shop scheduling is Correct?
First-come-first-served is a method used for job shop scheduling.
The EDD priority rule usually does well with regard to _______.
Lateness
For the jobs listed below, which processing sequence minimizes makespan?
2-4-3-1
A single service station with a Poisson arrival rate and an exponential service time has customers arriving an average of 12 customers per hour, and an average of service of four minutes per customers. The system utilization is:
0.80
A single phase queuing system is one which has a single:
operation/serving station
A disadvantage of global teams for product design is that:
Ease of face to face meetings is absent since members are located everywhere
Designing for recycling helps facilitate ______.
Compliance with regulatory environments
Elements of the service process in which there is little to no contact with the customer are referred to as ____________.
back-of-the-house
Ideas for new or improved designs can come from:
all of the above
In the area of product and service design, the acronym CAD refers to:
computer aided design
One of these is not a characteristic of a well-designed service system:
Distributed computer networks
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