#9 Internal Customer Service

active listening

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Terms in this set (17)

active listening

communication technique requiring the listener to concentrate, understand, respond, and remember what is said

the act of helping someone

state of mind; may be positive or negative

a person who engages professional services from another person or from a company

to convey knowledge of or information about

behavior marked by polished manners or respect for others

a person who purchases goods or services

directly and without hesitation; getting straight to a point

the ability to assess and initiate things independently and take action before others do

internal customer service

the experience employees have when interacting with their own workplace. It is a support role, function, mindset and sometimes, a department that enables the uninterrupted flow of work or attempts to fix workflow interruptions if they should occur