Study sets, textbooks, questions
Upgrade to remove ads
MGMT 1115 - CH 8 & 9 Test
Terms in this set (25)
Davis is the CEO of a retailer that just had its customer database hacked. The news media has already announced the theft of customer data. What should Davis do?
Be visible and respond to public concerns.
How does a leader facilitate a strategic conversation?
Asking questions and actively listening to others
"Management by wandering around" means that employees speak to leaders only through electronic channels of communication.
Adele's company competes with several larger companies for workers. To attract workers, Adele wants to apply the job characteristics model to enrich jobs. Which of the following actions should she take?
Establish task identities.
are often characterized by time pressure and surprise.
Empowerment is power sharing, the delegation of power or authority to subordinates in the organization.
According to Herzberg's two-factor theory, the leader's role is to:
use motivators to meet the higher-level needs of employees.
The result of a dialogue is marked by:
group unity, shared meaning, and transformed mindsets.
Conventional management approaches:
are based on controlling the behavior of people by manipulating their decisions.
Leaders can persuade others by:
An example of intrinsic positive motivation is:
volunteering for a fun task.
A discussion results in:
ratifying one's position.
According to Maslow's hierarchy of needs theory, the highest need category is _____.
Electronic methods of communication:
can increase the potential for communication errors.
is the richest medium of communication.
Messages transmitted through actions, behavior, facial expressions, and tone of voice are referred to as _____ communication.
According to Maslow's hierarchy of needs theory of motivation, the most basic human needs are:
Employees in companies that have a social mission are typically highly motivated because:
they get intrinsic rewards.
E-mail should be used for:
preparing a group of people for a meeting.
According to Maslow's hierarchy of needs theory, the need for fringe benefits is an example of _____ needs.
In the communication process, the _____ is the tangible formulation of the thought or idea sent to the receiver.
Employee engagement means that people:
feel a sense of belonging to the organization.
A leader, as a(n) _____, uses communication to unite people around a common sense of purpose and identity .
According to the acquired needs theory, the need for power refers to the desire to:
influence or control others and have authority over others.
According to Herzberg's two-factor theory, hygiene factors include:
Other sets by this creator
MGMT 2215 - Ch 12 & 13 Test
MGMT 2215 - Management Exit Exam
MGMT 1110 - CH 16 & 17 Test
MGMT 1110 - Ch 14 & 15 Test
Other Quizlet sets
Module 6 (3)
Anatomy of the Leg
GEB4223 Study Set