•A business management process for reducing defects and eliminating variation.
•Combines rigorous analytical tools with a well-defined infrastructure and leadership from the top to eliminate variation and reduce defects from work processes.
•Literally means a maximum of 3.4 defects per million occurrences.
•Includes five steps: define, measure, analyze, improve, and control.
•Should represent a breakthrough, offering significant improvements in both process and bottom-line results, with clear, quantitative measures of success.
•Offers increased cost savings, increases customer satisfaction, reduces defects, increases company growth, and increases quality.
6th EditionMcGraw-Hill Education 1st EditionCarl A. Woloszyk, Grady Kimbrell, Lois Schneider Farese 6th EditionMcGraw-Hill Education 5th EditionMcGraw-Hill Education