study all

"1. An item in the budget to correct a service deficiency is called a ______________; a budget request to improve working conditions is a __________________.

Current level; current level
Current level; service betterment
Service betterment; current level
Service betterment; service betterment
"
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Terms in this set (329)
"1. An item in the budget to correct a service deficiency is called a ______________; a budget request to improve working conditions is a __________________.

Current level; current level
Current level; service betterment
Service betterment; current level
Service betterment; service betterment
"
D
"When a vacancy is to be filled in Department X, the list which would be most appropriately certified THIRD is the:

Open eligible list
General reserve list
Departments reserve list
Promotional eligible list"
B
"Once the final budget has been submitted to the Council, it can only be modified by:
Mayor only
Mayor and Council jointly
Council only
None; the budget cannot be modified once it has been submitted to the Council
"
C
"Authority for emergency appoints is contained in:
Departmental Personnel ordinance
Charter
CAO Rules
Civil Service Rules"
B
"What requires that every office or board of the City government make and present to the Mayor and Council, an annual report relating to their work?

Executive Directives
Council
Charter
Administrative Code
State Legislature"
D
"To whom does an employee appeal a suspension or discharge?
Appointing authority
General manager, Personnel Department
Personnel Committee of Council
Civil Service Commission
"
D
"In Los Angeles, charges of unfair employee relations practices would most appropriately be investigated by the:
City Council
Employee Relations Board
Civil Service commission
CAO

"
B
"Under Charter Section 355 (1), budgetary transfers involving less than $5,000 can be made with the approval of the CAO. An important limitation to this process is that it only applies to:
Transfers resulting from clerical or accounting errors in the budget document
Intra-department accounts
Transfers resulting from additions to the position authority
Transfers necessitated by unexpected fluctuations in the revenue estimate"
B
"As a result of a disciplinary hearing under Civil Service Commission Rule 12, the Board finds that the charges against the employee are insufficient and/or not sustained. In this case the Board:
Must find the penalty not sustained
May or may not find the penalty sustained
Cannot sustain a discharge but may sustain a suspension
Cannot sustain the discharge without the approval of the appointing authority."
B
"Appropriations are stated in __________ terms in the budget document.
Performance
Program
Line-item
Zero-based
"
C
"The biggest disadvantage of line-item budgeting is that it: Overspecializes the use of city funds Overemphasizes work programs Doesn't measure work performance Lacks the ability to measure how efficiently work is perform "D"CAO Rule 3 governing departmental annual reports is intended to achieve increased: Economy Clarity Accountability Efficiency "A"According to the employer/employee relations provisions of the Administrative Code, an impartial third party acting as an intermediary between the City's management and representatives of the recognized employee organizations in order to resolve disputes through interpretation, suggestion and advice is a/an: Arbitrator Hearing Examiner Consultant Mediator"D"The City pays its employees a salary that relates, in a certain way, to that paid by private business. According to the City Charter, that amount must be: Equal to the prevailing wage At least equal to the prevailing wage Not more than 5% less than the prevailing wage Not more than 11% more than the prevailing wage"B"The establishment of positions in non-proprietary City departments is by: Council CAO Board of Civil Service Commissioners The department's Board of Commissioners "A" If the problem of administrative problem solving can be said to have formal steps, the final phase can most aptly be described as: A. Effectuation B. Evaluation C. Indoctrination D. Interpretation"B"A study of the administrative set up in an organization yields several recommendations to be made in the structure of the organization and work procedures. In preparing a written report, the best approach to employ in "selling" the recommendations to operating personnel is by: A. Acceptability, i.e., first explain those changes in which the operating personnel are most likely to assent B. Ease of implementation, i.e., first explain those changes which can be implemented with the least amount of effort and expense C. Ease of implementation, i.e., first explain those changes which can be implemented with the least amount of time and effort D. Outlining the major improvements by order of importance "A"Analysis of departmental work programs in conjunction with the City's budget is performed by the CAO's staff by review of which of the following: A. Annual work program B. Personnel utilization charts C. Cumulative cost reports (produced by DSB) D. Financial status reports"B"The main disadvantage of a large organization establishing its internal structure on a purely line basis is: A. Inflexibility in emergencies B. Lack of clear lines of authority C. Lax discipline D. Executives tend to get overloaded with details "D" Of the following, which is not required on a request for a transfer of funds: A. Effect on the department work program B. Alternate source of funds C. Reason why shortage of funds has occurred or will occur D. Effect on department operations if transfer is not effected"B"In governmental agencies, ad hoc committees are used as: A. Functional decision making B. Temporary decision making bodies C. Expedite decision making D. Staff, in the technical sense as compared to line "D"Council Committees' power in relationship to City functions: A They have no control over departmental operations B. Have limited administrative control over departmental operations C. Have considerable administrative control over departmental Operations"A"Who draws the distinction between curative medical visits and preventative medical visits in regard to sick time usage? A. Controller B. City Attorney C. Civil Service Commission D. Council E. CAO"B"Protection of the rights set forth in the California Fair Employment Practices act is done under what particular authority of the State? A. Conservation of State resources B. Welfare power C. Police power D. Power conferred under federal FEP legislation"C"Of all the feasible possibilities, the soundest solution to the problem of increasing job opportunities and availability for the disadvantaged in a governmental setting operating under a merit system is: A. Analysis and redesign of jobs B. Exempting from Civil Service requirements C. Establishing desirable rather than absolute exam performance requirements"A"The value of in-service training can be judged by: A. The number of training sessions attended B. Employee's opinion of training session C. What employee has learned at training session D. Employee's performance on the job after training "D"In most cases, if a department wishes to designate an employee as management or confidential, the approving authority is: A. CAO B. Employee relations Board C. Personnel Department D. All of the above"C"The cost accounting aspect of the City's Program Budget provides cost information for two basic purposes. One is for programs where cost is a recurring factor in decision making, the other is for: A. Reimbursable services B. Research projects C. Published reports issued by Council D. All of the above are pertinent"A"Work units are determined by: A. Government Efficiency Committee of the City Council B. Management audit team of the CAO C. Department head D. Personnel Department "C"How many of the CAO's criteria must be satisfied when establishing work units? A. 2; some B. 3; several C. 4; most D. 5; all"D"Advancement in salary from a third step to the fourth step for most City employees is contingent upon completion of one year's service at the third step and on: A. Approval of the departmental personnel committee B. A service rating other than unsatisfactory C. Completion of three years continuous City service D. Nothing else; the increase is automatic "B"When personal property is sold in the City, the proceeds received from it are placed in the City treasury and A. Credited to the department fund B. Credited to the General Fund C. Earmarked for the replacement of property D. Deposited in the fund which needs it most, as determined by the CAO"A"The letting of contracts by the City Council is a/an _____________ function and not a/an____________ function. The blanks are best filled respectively, by A. Judiciary, fiduciary B. Fiduciary, judiciary C. Legislative, administrative D. Administrative, legislative"D"By Charter, the Controller is required to report on anticipated revenues from the following sources except one, the exception is: A. Property taxes B. Licenses C. Fees D. Fines "A"The Charter states that the Controller is required to exercise close supervision over all of the accounts of the officers and departments of the City except one. The one department which is exempted from the above provision is: A. Controller B. Pensions C. Department of Water and Power D. None, there is no exemption from the above provision"D"The Administrative Code consists of the following: A. City Charter Sections B. Procedural ordinances of the City C. Procedural ordinances of the City and City Charter sections for reference"B"A successful bidder must post his performance bond A. 10 days after award of contract (in Charter) B. Upon contract award (30 days) C. Upon submission of bid"A"The audit and approval requirement that must be met before payment of all demands for funds drawn on the City fund is provided by A. City Charter B. A Mayor's order C. Council ordinance D. Custom and tradition"A"That all City offices remain nonpartisan is imposed upon the City by A. State Legislature B. City Charter C. A Mayor's order D. Custom and tradition "A"The basic authority which states that class descriptions are descriptive and explanatory and not restrictive is: A. Administrative Code B. Civil Service Rules C. Charter D. Board of Civil Service Commissioners policies "A" Different authorities have conflicting views regarding delegation. However, there seems to be general agreement that if chief executive A delegates a task to subordinate executive B, Executive B cannot in-turn delegate to junior executive C: A. within organizational policy, to prescribe the methods to be used in performing the task. B. Responsibility for direct supervision of the task to be performed. C. The duty to insure that predetermined standards are used in the results to be achieved in performing the task D. Accountability of B to A of performing the task "D"In an organization with horizontal specialization, vertical specialization is necessary in order to: A. Coordinate work efforts of personnel toward certain objectives B. Permit 'commercialization' between horizontal divisions C. Keep unrelated functions separate D. Make delegation of authority possible"A"What is the effective date of the ADA: A. Civil Rights act of 1964 B. July 26, 1992 C. July 26, 1994"B"The relative size of an organization's administrative staff will increase as the size of the organization A. Increases and the complexity of the organization's work increases B. Increases and the complexity of the organization's work decreases C. Decreases and the complexity of the organization's work decreases D. Decreases and the complexity of the organization's work increases "D"In an organization containing both line supervisors and staff consultants, the preferred organizational relationship is for the consultants to be: A. Above the line supervisors B. At the same level reporting to the same superior as the line supervisors C. Below the line supervisors D. Autonomous, with no responsibility or control by the line organization"B"An employee has received an unsatisfactory resolution for an ADA complaint; where can he/she go to file a additional complaint: A. Department B. CAO Office C. Personnel D. Board of Civil Service Commissioners (OCDR) "D"47. Of the following which conditions are covered by ADA: A. Diabetes B. Drug addiction C. Alzheimers D. All of the above "D"Budgetary control is concerned with all of the following except: A. Realization of estimated revenues B. Achievement of program objectives and accomplishment of things planned to be done C. Doing so with the funds budgeted D. Elimination of budgeted activities as needed"D"Differentiation of sub-activities to be included in the budget include: A. Work to be performed B. Organizational situation C. Geographic setting D. Personnel"A"The City Administrative Office can most aptly be described as A. A fact finding agency B. A decision making body C. An agency operating under joint power agreement D. An agency operating under the direction of the Board of Referred Powers"A"Personnel services are reviewed by the CAO to determine A. Need and financing B. The availability of City Personnel to do the work C. The financial D. Legal"A"Administration of ordinances regarding such matters as transient occupancy tax, utility users tax, and the business tax is the responsibility of A. Controller B. Treasurer C. City Clerk D. Bureau of Accounting, Department of Public Works E. Office of Finance "E"The City Purchasing Agent is authorized to make a contract with the following: A. One of the lowest bidders B. The lowest and most responsible bidder C. Any bidder "B" The American Disabilities Act was enacted to prohibit discrimination against individuals with disabilities in A. Employment B. Transportation C. Telecommunication D. B and C E. A and C "E"All general obligation bonds relating to a "Municipal Improvement" shall be submitted to the CAO for study and report. What authorizes this? A. Administrative Code B. City Charter C. Mayor D. Government Code "A"The total estimated cost of physical and operating plant projects included in the CAO's tentative capital improvement expenditure program for a fiscal year shall be ________ the total amount of funds estimated to be available for capital improvements is: A. 1/3 B. 1/2 C. Equal to D. Double"D"Official records of the City of LA are preserved and maintained in compliance with the City Charter and A. General laws of the State of California B. Administrative Code C. City Clerk's Rules of Procedure D. Cao Rules"A"The authority that determines that a manpower shortage exists in a class in order to adjust entry level salary is: A. CAO B. Civil Service Commission C. Council D. Department Manager "B"The purpose of Schedule "A" of Section 4.61 of the Administrative Code is approval of _______; the purpose of DPO's is ________. A. Salaries; positions authorities B. Positions; salaries"A"The basic authority for controlling employee sick leave usage is: A. Controller B. Department head C. Personnel D. CAO "B"The Cal/Osha program was approved by the Federal OSHA in: 1999 1976 1989 1973"D"The Cal/Osha program covers all employed individuals except: Federal Employees Consultants Offshore Maritime workers B and C A and C"E"Of the four Cal/Osha record keeping steps, which is not part of the process: A. Prepare a supplementary record of each recordable workplace fatality, injury or illness B. Enter each recordable injury or illness on the log and summary of occupational injury and illness C. Develop procedures for identifying and evaluating workplace hazards D. Maintain records in employer files for five years E. Enter totals on the summary form, post it no later than February 1, keep it posted through April 30, and provide copies as required "C"Which City Department picks up dead animals? "Bureau of SanitationWhich Department head reports to both the Mayor and the City Council?Chief Administrative OfficerWhich Department is responsible for managing the elder abuse prevention program?Department of Aging"Which Department is responsible for enforcing the City's zoning laws? "Building & SafetyTRUE OR FALSE The City Attorney's Office prosecutes Misdemeanor Criminal offenses.TRUETRUE OR FALSE The City Administrative Officer is responsible for records management servicesFalse - City ClerkTRUE OR FALSE The City Council serves in the Executive Branch of City Government.False - LegislativeTRUE OR FALSE The Department of Public Works is responsible for land use development.False - Planning Department"What form of government does the City of Los Angeles use? "Mayor-Council-CommissionTRUE OR FALSE The City Clerk is an elected positionFalse - AppointedName the 2 State Law Departments headed by City Commissions.CRA & Housing AuthorityName 3 Charter Departments with Citizens Commissions?Planning, Personnel, & Neighborhood EmpowermentWhich City Department provides the City Council with technical assistance on legislative issues?Chief Legislative AnalystWho is the Chief Financial Advisor to the Mayor & Council?City Administrative OfficerWhich City Official is the Chief Accounting Officer for the City?City ControllerWhich department is responsible for eliminating slums in Los Angeles neighborhoods?Community Redevelopment AgencyTRUE OR FALSE The Employee Relations Board serves as chief negotiator for MOUsFalse - CAOTRUE OR FALSE The Office of Finance is responsible for the City Budget PreparationFALSE - CAOWhich Department head is the purchasing agent for the City?General Services DivisionWhich City Department administers the Section 8 Housing Program?Housing Authority"1. Assume that a salary standardization program has been instituted in a large city. Of the following, the aspect of a standardized salary scale likely to be most effective from the viewpoint of establishing a wage incentive is: a. A narrow salary range for each job b. Provision for regular salary increments for each job c. A definite minimum salary for each job d. A definite maximum salary for each job"B"2. The one of the following which is least valid as a criterion for evaluating a duties statement in a class specification is: a. Does it define the level of the work performed? b. Does it provide for doing related work as required? c. Does it show interrelationships with other jobs? d. Does it define the scope of the work performed?"C"3. The ""classified service"" refers most accurately to that part of the civil service: a. Over which the chief executive has the nominal appointing power b. Classified into a graded service c. Under the jurisdiction of the Department of Personnel d. For which definite salary ranges have been established by law"C"4. In accordance with best public personnel practice, the one of the following who is least appropriately classified as an exempt employee is: a. A confidential secretary to the head of a New York City department or agency b. A deputy to the head of a New York City department or agency with power to formulate decisions in the absence of the department head c. An administrator in a New York City department or agency with power to make important administrative decisions and regulations d. An employee appointed by the chief executive to assist in the formulation of policy and in carrying out the mandate of the electorate."C" 5. In public administration, horizontal movement of personnel refers most directly to: a. Transfer from a position in one department to a position in another department b. Cross-promotion from one type of work to another type of work to another type of work of higher caliber c. Equivalent rates of appointment and resignation at the entrance levels d. vestibule training for development of greater skill in the job"A" 6. When an unusual emergency arises and it would take too long to contact a superior to check the method of handling the situation, the best procedure to follow is to: a. Act according to your best judgment b. Confer immediately with your men on the best action to take and let the majority opinion prevail c. Confer with any other supervisor d. Make no decision because you have precedents to follow"A" 7. Suppose the various jobs under your supervision are frequently delayed because the workers await your arrival to make decisions before proceeding with the work. As a supervisor, the most helpful conclusion for you to draw from this is that: a. The workers under your supervision lack initiative and need encouragement b. Your orders and instructions may not have been sufficiently clear or complete c. You have incurred the workers' dislike and should look for the cause d. The jobs given to you are generally more difficult than the ave"B" 8. As an administrator, it is advisable for you to keep records of your jobs for future reference. Assume that in reviewing your records you find that whenever a certain worker has been one of those assigned to a job, the job has taken appreciably longer than other similar jobs. In this case, you would do best to: a. Warn the worker against deliberate slowness so that the individual knows you are aware of the situation b. Take this fact into consideration when making up efficiency reports c. Give closer supervision to future jobs to which the worker is assigned d. Consult your superior on the appropriate disciplinary action to be taken"C" 9. Supervisors are required to submit written reports of all unusual occurrences promptly. The best reason for such promptness is that: a. The report will tend to be more accurate as to facts b. The employee will not be as likely to forget to make the report c. There is always a tendency to do a better job under pressure d. The report may be too long if made at an employee's convenience"A" 10. The one of the following duties of a supervisor which you can most successfully turn over to an employee is that of: a. Handling discipline of your crew b. Checking completed work c. Reporting to the chief administrator d. Responsibility for the work of your department"B" 11. An important responsibility that you have as an administrator is to make certain that all required work is completed on time. Of the following procedures, the one which is most like to lead to accomplishing this aim is for you to: a. Require every subordinate to submit a daily work report b. Schedule the work and keep track of its progress c. Impress your subordinates with the importance of getting work done on time d. Hold a weekly conference during which the work of the organization is discussed"B" 12. Listed below are several administrative duties and a method of accomplishing each duty. While the duties are all correct, only one method of performing the duty is correct. It is: a. To see that discipline is maintained by adhering to a set of rules without deviation of any kind in any case b. To see that there is unity of command by making every person directly responsible and answerable to the chief c. To see that there is competent and vigorous management of the department by means of clear lines of authority and distinct statements of duties. d. To see that everything is subject to proper control by personally making all decisions both general and detailed"C" 13. Under the best administrative conditions, ""authority"" becomes a problem of: a. Responsibility and leadership b. The scientific issuance of orders c. The determination of the relative worth of existing rules and regulations d. Constructive criticism"A" 14. Of the following, the least desirable procedure for an administrator to follow is to: a. Be flexible in planning carrying out assignments b. Organize his work before taking responsibility for helping others in theirs c. Avoid schedules or routines when busy d. Secure the support of subordinates in carrying out responsibilities"C" 15. Subordinates must obey orders without delay or question, but at the same time the administrator takes on a definite responsibility. Of the following, the most acceptable statement concerning such responsibility is that the administrator should: a. Issue orders in a positive and decisive manner b. Explain to the staff the reason for each order issued c. Avoid issuing orders except as a last resort d. Issue only those orders which can be justified"D" 16. Eliminating slack in work assignments is a. Speed-up b. Time study c. Motion study d. efficient management"D" 17. Suppose that you have been directed to submit a recommendation as to the advisability of having your department utilize computing machines to be operated by office appliance operators, for work now performed manually by clerks. Of the following, the factor which should be least influential in determining the nature of the recommendation to be made by you is the: a. Initial and operating costs of the machines b. Adequacy with which the clerks displaced by the office appliance operators can be assigned to other work c. Seniority rights of the clerk d. Relative accuracy of the two methods"C" 18. Suppose that you have the task of formulating a plan for the purpose of making more efficient the operation of a particular activity. In general, you should pay least regard to: a. The length of time which is consumed in the activity b. The degree of prestige which will accrue to you c. The value of the end product resulting from the activity d. The desirability of providing work schedules for the participants in the activity"B" 19. In developing a system for controlling the production of a bureau, the bureau chief should give you consideration to reducing the fluctuations in the bureau's work load. Of the following, the technique that is generally least helpful in reducing fluctuations in work load is: a. Staffing the bureau so that it can handle peak loads b. Maintaining a controlled backlog of work c. Regulating the timing of work routed to the bureau d. Changing the order of steps in work processes"A" 20. As part of his program to simplify clerical procedures, the chief of the records management division had decided to make an analysis of the forms used by his agency and to establish a system of forms control. The chief has assigned the assistant bureau chief to perform the bulk of the work in connection with this project. This assistant will receive part-time help from four subordinate employees. Of the following actions the bureau chief may take in planning the work on this project, the most appropriate one is for the chief to: a. Have the plans drawn up by the assistant and then submitted for final approval to the four part-time subordinates before work on the project is begun b. Have the assistant work with the chief in drawing up the plans and then present the plans to the four part-time subordinates for their comments c. Join with the five employees as a committee to formulate the plans for the project d. Personally prepare the plans and then submit the plans for approval to all five employees who are to work on the project "B" 21. Of the following, the information that is generally considered most essential in a departmental organization survey chart is: a. Detailed operation of the department b. Lines of authority c. Relations of the department to other departments d. The department's responsibility to the Mayor"B" 22. Of the following, the most important principle in respect to delegation of authority that should guide you in your work if you are in charge of a bureau is that you should: a. Delegate as much authority as you effectively can b. Have all decisions confirmed by you c. Discourage the practice of consulting you on matters of basic policy d. Keep all authority centralized in yourself"A" 23. The one of the following which is least valid as a guiding principle for you, in your work in building spirit and teamwork in your bureau is that you should attempt to: a. Convince the personnel of the bureau that public administration is a worthwhile endeavor b. Lead every employee to visualize the integration of his own individual function with the program of the whole bureau c. Develop a favorable public attitude toward the work of the bureau d. Maintain impartiality by convenient delegation of authority in controversial matters"D" 24. Two of the bureau heads under your jurisdiction are in constant conflict in respect to the authority of one of the unit heads to consult certain records in the office of the other. Of the following, the most helpful action which may be taken immediately to eliminate this friction is to: a. Call both unit heads into conference with yourself to explain the necessity for cooperation b. Ask each unit head separately to be more cooperative with the other c. Transfer the disputed records to a third unit head and center authority in the hands of this third person d. Define the authority of each unit head"D" 25. Your bureau is assigned an important task. Of the following, the function that you, as an administrative officer, can least reasonably be expected to perform under those circumstances is: a. Division of the large job into individual tasks b. Establishment of production lines within the bureau c. Performance personally of a substantial share of all the work d. Preparation of a report to your superior on the general outcome of the work"C" 26. An administrator finds it necessary to work overtime correcting and revising records and reports prepared by his subordinates. Such a condition is probably due to: a. An insufficient number of assistants for the amount of work to be done b. Inadequately trained subordinates c. Standards required beyond the abilities of the subordinates d. Unnecessary complicated methods of record keeping and reporting"B" 27. The staff conference as a training method can be used least effectively when: a. The backgrounds of the participants are diversified b. There is wide difference of opinion concerning questions to be discussed c. The participants are experienced in the problems to be discussed d. The subjects discussed pose no problems"D" 28. An administrator was assigned the job of conducting a centralized training program for fifteen new appointed supervisors, supplementing the individualized training by their immediate superiors. The administrator began the first session by asking the supervisors to suggest the subjects that they would want to have covered in the course. Of the following, the most likely result of such an approach is that: a. Greater cooperation will be obtained from the course participants b. Leadership will tend to pass from the administrator to the more active course members c. The most important problems of supervision will be covered d. Success or failure of the course will be the responsibility of the attending supervisors"A" 29. In a Fire Department the one of the following which is the main limitation of a policy of assigning limited service personnel as instructors is that: a. There may be excessive turnover among the instructors b. The best instructors may not be obtained c. The work may be too strenuous for some of the employees assigned d. The instructors may have little interest in teaching"B" 30. The one of the following training methods likely to be most effective in developing a specific skill on the part of employees is: a. Appropriate visual aids b. Selected readings c. Interesting demonstrations d. Repeated practice"D"31. The arithmetic mean of 77.38, 92.2, 64.7, 43.8, 56.5, and 46.4 is: a. 60.6 b. 62.9 c. 64.48 d. 75.48"B" 32. The median of the numbers 8, 5, 7, 5, 9, 9, 1, 8, 10, 5, and 10 is: a. 5 b. 7 c. 8 d. 9"C" 33. The mode of the numbers 16, 15, 17, 12, 15, 15, 18, 19, and 18 is: a. 15 b. 16 c. 17 d. 18"A"34. A clerk filed 73 forms on Monday, 85 forms on Tuesday, 54 on Wednesday, 92 on Thursday and 66 on Friday. What was the average number of forms filed per day? a. 60 b. 72 c. 74 d. 92"C" 35. The grades received on a test by twenty students were: 100, 55, 75, 80, 65, 85, 90, 80, 45, 40, 50, 85, 85, 80, 80, 70, 65, and 60. The average of these grades is: a. 70 b. 72 c. 77"B" 36. When fitting a curve to an observed set of points and calling it the ""trend"" we are making an assumption that: a. It is possible to find a curve of best fit b. The elements of a set of points can be compared c. The phenomenon under observation is variable d. There is some degree of regularity in the phenomenon being observed"D" 37. The type of graph in which a zero base line at the bottom does not appear is a: a. Cumulative frequency curve b. Frequency polygon c. Semi-logarithmic chart d. Histogram"C" 38. When interpreting per capita debt statistics of the city, the one of the following which has least significance is: a. Financial history of the city b. Adjustments of population figures for seasonal variations c. Adequacy of the sampling d. Source of population figures used"C" 40. As a rule, diagrams or charts involving area and volume comparisons should be avoided primarily because: a. It is difficult to differentiate between the sizes of areas or cubes with accuracy b. They require unusual skill and too much time to prepare c. Geometric figures are not subject to exact determination d. Only frequency data can be accurately expressed in area or volume diagrams"A"1. Different authorities have conflicting views regarding delegation. However, there seems to be general agreement that if chief executive A delegates a task to subordinate executive B, Executive B cannot in-turn delegate to junior executive C: A. within organizational policy, to prescribe the methods to be used in performing the task. B. Responsibility for direct supervision of the task to be performed. C. The duty to insure that predetermined standards are used in the results to be achieved in performing the task. D. Accountability of B to A of performing the task"D"2. In an organization with horizontal specialization, vertical specialization is necessary in order to: A. Coordinate work efforts of personnel toward certain objectives B. Permit 'commercialization' between horizontal divisions C. Keep unrelated functions separate D. Make delegation of authority possible"A"3. Of the following, which is not required on a request for a transfer of funds: A. Effect on the department work program B. Alternate source of funds C. Reason why shortage of funds has occurred or will occur D. Effect on department operations if transfer is not effected"B"4. The relative size of an organization's administrative staff will increase as the size of the organization A. Increases and the complexity of the organization's work increases B. Increases and the complexity of the organization's work decreases C. Decreases and the complexity of the organization's work decreases D. Decreases and the complexity of the organization's work increases"D"5. In an organization containing both line supervisors and staff consultants, the preferred organizational relationship is for the consultants to be: A. Above the line supervisors B. At the same level reporting to the same superior as the line supervisors C. Below the line supervisors D. Autonomous, with no responsibility or control by the line organization"B"6. In governmental agencies, ad hoc committees are used as: A. Functional decision making B. Temporary decision making bodies C. Expedite decision making D. Staff, in the technical sense as compared to line"D"7. Of all the feasible possibilities, the soundest solution to the problem of increasing job opportunities and availability for the disadvantaged in a governmental setting operating under a merit system is: A. Analysis and redesign of jobs B. Exempting from Civil Service requirements C. Establishing desirable rather than absolute exam performance requirements"A"8. Budgetary control is concerned with all of the following except: A. Realization of estimated revenues B. Achievement of program objectives and accomplishment of things planned to be done C. Doing so with the funds budgeted D. Elimination of budgeted activities as needed"D"9. Differentiation of sub-activities to be included in the budget include: A. Work to be performed B. Organizational situation C. Geographic setting D. Personnel"A"10. The City Administrative Office can most aptly be described as A. A fact finding agency B. A decision making body C. An agency operating under joint power agreement D. An agency operating under the direction of the Board of Referred Powers"A"11. Personnel services are reviewed by the CAO to determine A. Need and financing B. The availability of City Personnel to do the work C. The financial D. Legal"A"12. Administration of ordinances regarding such matters as transient occupancy tax, utility users tax, and the business tax is the responsibility of A. Controller B. Treasurer C. City Clerk D. Bureau of Accounting, Department of Public Works"C"13. The City Purchasing Agent is authorized to make a contract with the following: A. One of the lowest bidders B. The lowest and most responsible bidder C. Any bidder"B" 14. A successful bidder must post his performance bond A. 10 days after award of contract (in Charter) B. Upon contract award (30 days) C. Upon submission of bid"A"15. All general obligation bonds relating to a "Municipal Improvement" shall be submitted to the CAO for study and report. What authorizes this? A. Administrative Code B. City Charter C. Mayor D. Government Code"A"16. The total estimated cost of physical and operating plant projects included in the CAO's tentative capital improvement expenditure program for a fiscal year shall be ________ the total amount of funds estimated to be available for capital improvements is: A. 1/3 B. 1/2 C. Equal to D. Double"D"17. Official records of the City of LA are preserved and maintained in compliance with the City Charter and A. General laws of the State of California B. Administrative Code C. City Clerk's Rules of Procedure D. Cao Rules"A"18. The authority that determines that a manpower shortage exists in a class in order to adjust entry level salary is: A. CAO B. Civil Service Commission C. Council D. Department Manager"B"19. The purpose of Schedule "A" of Section 4.61 of the Administrative Code is approval of _______; the purpose of DPO's is ________. A. Salaries; positions authorities B. Positions; salaries"A"20. The basic authority for controlling employee sick leave usage is: A. Controller B. Department head C. Personnel B. CAO"B" 1. . Budgetary control is concerned with all of the following except: A. Realization of estimated revenues B. Achievement of program objectives and accomplishment of things planned to be done C. Doing so with the funds budgeted D. Elimination of budgeted activities as needed"D" 2. . Differentiation of sub-activities to be included in the budget include: A. Work to be performed B. Organizational situation C. Geographic setting D. Personnel"A" 3. Construction cost estimates for budget requests for the development of a branch library are supplied by: A. Public Buildings B. CAO C. Library Department D. Engineering"D" 4. How many of the CAO's criteria must be satisfied when establishing work units? A. 2; some B. 3; several C. 4; most D. 5; all"D" 5. According to CAO Rules, a training conference requiring a request for travel is normally considered: A. Business trip B. Convention C. Business meeting D. Business trip, business meeting or convention depending on the subject matter, frequency of occurrence, etc. "C" 6. CAO Rule 3 governing departmental annual reports is intended to achieve increased: A. Economy B. Clarity C. Accountability D. Efficiency"A" 7. The term allocation as used in the salary standardization provisions of the Administrative Code refers to a/an A. Authorization of an employee's salary B. Assignment of duties to an employee C. The number of authorized positions in each department D. Determining the classification of positions"D" 8. According to the Administrative Code, when an unresolved grievance is submitted to an arbitrator, the arbitrator's decision is A. Binding in all cases B. Advisory in all cases C Advisory for independent departments D. Advisory except in those cases which involve an expenditure of funds"C" 9. When personal property is sold in the City, the proceeds received from it are placed in the City treasury and A. Credited to the Department Fund B. Credited to the General Fund C. Earmarked for the replacement of property D. Deposited in the fund which needs it most, as determined by the CAO"A" 10. The letting of contracts by the City Council is a/an _____________ function and not a/an____________ function. The blanks are best filled respectively, by A. Judiciary, fiduciary B. Fiduciary, judiciary C. Legislative, administrative D. Administrative, legislative"D" 11. Public relations begins with supervisor-employee relationships mainly because: A. Employees need extensive training in public relations B. If morale and discipline are lacking it is usually at the expense of good public relations C. Employees cannot have good public relations if they don't have good supervisors D. Well informed employees always keep their supervisors informed of any public relations problems"B" 12. Delegation of authority by executives is an accepted practice. But there are consequences of such delegation. The executive should most carefully guard against: A. A tendency towards independence by the employee B. Employee will do the work on his/her own, without showing steps to executive C. The making of errors by employees D. The executive is ultimately responsible for control of the unit"C" 13. The attitude in enforcing safety regulations should be: A. That all accidents are caused by the lack of knowledge of safety precautions B. That safety regulations are the result of knowledge and experience in accident prevention C. That failure to follow safety instructions will result in legal action D. That following safety regulations will make other safety efforts unnecessary "B" 14. The enactment of the Budget, including authorization of funds and the establishment of the tax rate and adoption of necessary resolutions to effectuate the budget plan is referred to as: A. Budget control B. Budget resolution C. Budget proposal D. Budget adoption"D" 15. A report including the amount of revenue received, work accomplished and the number of expenditures for the Budgetary Control system is required every: A. Month B. 4 months C. 6 months D. 1 year"A" 16. The post-audit includes all of the following aspects except: A. Check on the handling of expenditure of funds B. An audit of all of the departments and government operations C. An audit of all the departments and government operations except those of the proprietary departments"C" 17. The highest level at which all personnel are engaged in work that is basically the same is referred to as the: A. Point of specialization B. Point of equality C. Point of standard performance D. Point of differentiation"D" 18. The administrative concept of __________ is used in making office decisions. The subordinate managers make decisions according to policy, but when there is uncertainty, it's decision is referred to higher management authority. A. Chain of command B. Unity of command C. Implicit policy D. Exception principle"D" 19. From the point of view of sound management technique, the major reason for centralizing the services which handle planning, budget, and personnel in an organization is to: A. Systematize office procedure B. Simplify problems of the operating agency C. Place tools of control in hands of top management D. Implement principle of checks and balances"C" 20. Work and procedure requirements are most effective if developed by A. Specialists from outside the department B. Specialists from inside the department C. Participation from within the department D. The top administrator in the office and his top assistant administrator"C"1. The enactment of the Budget, including authorization of funds and the establishment of the tax rate and adoption of necessary resolutions to effectuate the budget plan is referred to as: a). Budget adoption b). Budget control c). Budget program d). Budget resolution "A"2. The two budget items that a manager has least control over are: a). Materials and Supplies b). Salaries and Equipment c). Travel and Training"B"3. The budgeting of funds for operating expenses is based primarily on: a). Volume of work performed the preceding year adjusted for significant changes in operations. b). Previous expenditures of the previous period corrected for changing economic conditions which affect operations. c). An analysis and review of all details of the operation over a specific period. d). A review of the previous operating cost during the specified period."C"4. You have a budget that is for $2 million over a four year period. The expenditures in FY98-99 increased (or the expenditures were) $50,000. The expenditures in FY99-00 increased (or the expenditures were) $75,000. The expenditures in FY00-01 increased (or the expenditures were) $100,000. Based on this information, what do you expect the increase to be for FY01-02 (or What is the budget for FY01-02)? a). $125,000 b). $450,000 to $1,500,000 c). $750,000 d). Unable to determine from the data provided"A"5. You need to determine the value of the commodities X and Y. The total of the commodities is $24,000 and the difference is $4,000. a). You can determine commodity X b). You can determine commodity Y c). You can determine both X and Y (the value of X = $10,000 and the value of Y = $14,000) d). Not enough information given to determine X or Y"C"6. A Sr. MA is reviewing an analysis on tardiness and absence on job productivity. The research indicates that there is a 0.75 between tardiness and job performance and there is a 0.65 between absence and job productivity. Therefore, the result of the analysis indicates a). There is correlation b). There is causation c). There is statistically significance d). Analyst confused correlation with causation e). The analyst is comparing incomparable data"A7. The average of the citizens in 2 districts is 44, the average age in 6 districts is 38, the average age in 4 districts is 40, and the average age in 3 districts is 37. The City has 15 council districts. What is the average age of the citizens in all council districts combined.(2*44)+(6*38)+(4*40)+(3*37)=587/15=39.1 YEARS"8. What Department is responsible for removing graffiti? a). Public Works b). Police c). Neighborhood Empowerment d). Transportation"A"9. What Department operates the City's equine facilities? a). Animal Regulation b). Recreation and Parks c). Zoo"B"10. What Department would you call if a billboard obstructs vision? a). Transportation b). Building and Safety c). Neighborhood Empowerment d). Planning"B"11. What Department is responsible for removing dead animals? a). Animal Regulation b). Public Works (Bureau of Sanitation) c). Neighborhood Empowerment "B"12. What Department is responsible for collecting business taxes? - OR - What department is responsible for issuing business permits? a). Office of Finance b). Treasurer c). Controller"A"13. What Department is responsible for licensing bingo games? a). City Clerk b). Controller c). Police "C"14. What Department is responsible for installing parking meters? a). Planning b). Police c). Public Works d). Transportation"D"15. What Department is responsible for enforcing zoning regulations? a). Building and Safety b). Planning c). Police d). Public Works "A"16. What Department or Commission would you recommend for assistance with a troubled youth? a). Commission for Children, Youth, and Their Families b). Human Relations Commission c). Police Department"A"17. Besides the proprietary departments (Airports, Harbor, Water and Power), what other departments have control over their own funds? a). City Employees Retirement System b). Fire and Police Pensions c). Library d). Recreation and Parks e). All of the above"E"18. The number of council members that must be in attendance to form a quorum is: a). 2/3 of those in attendance b). One more than half of those in attendance c). Eight (one more than half of all council members) d). Ten (two thirds of all council members) "D"19. The purpose of the Office of the Chief Legislative Analyst is to provide _________ services to the ________. a). Support / Mayor b). Support / Council. c). Support / CAO d). Operational / Mayor e). Operational / Council "B"20. Who does the Chief Legislative Analyst report to? a). Mayor b). City Council c). CAO d). a and b e). a and c f). b and c"B"21. A person wants to file a claim (lawsuit) against the city, you would first direct them to: a). City Attorney b). City Clerk c). Police"B"22. What authority creates a standing committee? a). Charter b). Ordinances c). Both A and B d). Council Rules"C"23. The Affirmative Action Program can be considered: a). merit based b). quota based c). a program to hire and promote the most qualified d). all of the above"C"24. According to the charter, if a department wishes to employ a person on an exempt basis to render professional or technical services of an exceptional nature, the appointment must be approved by: a). The Mayor, only b). The Council, only c). The Civil Service Commission, only d). Both the Council and Civil Service Commission, only"B"25. As a result of a disciplinary hearing under Civil Service Commission Rule 12, the Board finds that the charges against the employee are insufficient and/or not sustained. In this case, the Board: a). Must find the penalty not sustained b). May or may not find the penalty sustained c). Cannot sustain a discharge but may sustain a suspension d). Cannot sustain the discharge without the approval of the appointing authority"B"26. A Civil Service rule which is reasonable and not in conflict with any law: a). May be amended by ordinance b). Has the same force and effect as the City Charter c). May be overrule (set aside) by any competent court of law d). May be suspended (overruled) by the Civil Service Commission"B"27. An employee having full civil service status is discharged for cause and appeals the discharge to the Civil Service Commission. Ordinarily, the proof needed to sustain the discharge against such an appeal is: a). Proof by a clear and substantial preponderance of the evidence. b). Expressions as to opinions of the quality of the employee's work by at least two supervisors familiar with his/her work. c). Sufficient evidence of particular facts and incidents to show a reasonable basis for the action taken d). None; the burden is on the employee to show that the discharge was due to discrimination, politics, or a similar proof."C"28. What is the maximum amount of time a contract can be awarded without additional approval from Council? a). One Year b). Two Years c). Three Years d). Four Years e). Five Years "C"29. The maximum amount of time for a departmental leave is: a). 15 calendar days b). 15 working days c). 30 working days d). Six months "A"30. Responsibility for establishing administrative procedures for assigning of an employee to special pay grades (I to II to III) lies with: a). Involved department and the Personnel Department with CAO approval. b). Involved department with the Personnel Department and CAO approval. c). Personnel Department and CAO d). CAO only"A"31. In the case of a proposed transfer under Charter Section 1014 (formerly 108) who determines the inability of an employee to perform his duties? a). The approving department b). The Personnel department c). Both the approving department and the Personnel Department"B"32. The act of Congress which established the Equal Employment Opportunity Commission was: a). Equal Pay Act of 1963 b). Civil Rights Act of 1964 c). The Age Discrimination Act of 1967 d). The Civil Rights Act of 1972 "B"33. How much time can a city employee take for Family Leave? a). Three months b). Four months c). Six months d). One year"B"34. How long can family leave be extended (without pay)? a). 3 months b). 4 months c). 6 months d). 12 months"B"35. Who is responsible for monitoring Cal/OSHA? a). State b). Federal government "B"36. Which one of the following is not a valid excuse for Family Leave? a). Taking care of a new or adopted child b). Major illness to you or your spouse c). Taking your spouse to the hospital for therapy d). Long term illness for your child"C"37. For emergency purchases, council-controlled departments have the following limits: a). $500 per purchase b). $5,000 per month c). a and b d). None of the above"C"38. Which of the following steps can you have union representation? a). Informal meeting b). Disciplinary hearing c). Appeal process d). All steps have union representation e). All steps, except for the informal meeting, have union representation"E"39. The intent of the MBE/DBE/WBE program is so that: a). minorities and disadvantaged groups are preferred for contracts b). minorities and disadvantaged groups are given every opportunity to compete for contracts. c). minorities and disadvantaged groups are treated like anyone else."B"40. How long can an employee be separated from the City and still receive benefits? a). 1 year b). 2 years c). 3 years"A"41. An employee is entitled to review his/her personnel folder: a). Once a day b). Once a week c). Once a month d). 24 hours a day / 7 days a week"D"42. When did the Americans with Disability Act take effect? a). In 1992 (the ADA took effect on Jan 26, 1992 for state and local governments) b). In 1994 c). In 1992 with governments with less than 50 people and in 1994 with governments with more than 50 people. d). In 1992 with governments with less than 100 people and in 1994 with governments with more than 100 people."A"43. An employee was arrested after work hours. As a supervisor, what do you do? a). Suspend or discharge the person b). Notify the Personnel Department c). No action is necessary"C"44. You have requested that all of your staff work together as a team on a project. One of your staff members is extremely hardworking, however, he has requested not to be a part of the team and that he can do the assignment on his own. As a supervisor, what do you do? a). Tell him he has no choice but to work with the team b). Rethink your request and allow him to work on his own"B"45. Two members of your staff are not getting along. What do you do? a). Reassign them to different projects so that they don't have to interact with each other b). Meet with both of them to find out what the underlying issue is and try to resolve it "B"46. You have a project that requires interaction with many different areas. One of your long time staff members knows the organization and is congenial. However, he must be constantly supervised to meet deadlines. Another staff member is relatively new, however, she has come across as abrupt to many of the employees. She is a hard worker a meets deadlines. Who would you choose to complete the assignment? a). The congenial person b). The abrupt person "B"47. You have an important project with strict deadlines. Which of the following employees would you pick to the job? a). Employee A who has experience with similar projects b). Employee B who is hard worker and meets deadlines"B"48. One of your employees is a hard worker, however, his productivity is low. What should you do? a). Meet with the employee and establish goals and timelines b). Have the employee keep you updated on the progress of the project c). Supervise the employee more closely"A"49. You overhear one of your subordinates tell a joke that was inappropriate. You believe that some of your staff was offended, however, no one complained. What do you do? a). Meet with your staff and tell them that inappropriate jokes will not be tolerated in the workplace and they are free to come to you anytime b). Don't bring the subject up since no one complained c). In passing, speak with the employee about sensitivity"A"50. A disabled person is interviewing for a job. Which of the following questions is legal? a). Is there any duty that you feel you could not perform as a result of your disability? b). We have not been able to accommodate this job to disabilities of your type in the past. What accommodations would you suggest we do if you were selected? c). Have you had problems in any previous job because of your disability? d). All of the questions above are legal e). None of the questions above are legal (According to Department of Airports Human Resources, no mention can be made regarding a person's disability during the initial job interview. Only after offering the job can the employer ask about accommodations, etc.)"E"51. A Sr. MA has worked for a year in a department supervising four subordinates. However, the supervisor does not know what their subordinates do on a day to day basis. a). The person should not be a supervisor b). The supervisor should schedule some time to try and learn what the subordinates are doing c). Nevertheless, he could still be a good supervisor d). The Sr. MA should be considered for a promotion"B"52. One of your employees is complaining that their job duties are not within their classification. You have checked with Personnel and they state that the job duties are within the classification. You should: a). Tell your employee that the job duty is appropriate, but they can file a grievance if they like b). Provide the employee with a copy of the job description c). Refer the employee to the Personnel Office"B"53. You have an employee who was recently passed up for promotion and is upset about it. What do you do? a). Tell him to remain upbeat because there are possible openings in the future b). Tell him what his weaknesses are in order to improve his chances of a promotion c). Tell him to speak with Personnel / Human Resources to find out why he was overlooked."B"54. You have received a complaint that one of your employees has been abrupt over the phone. What do you do? a). Send him to sensitivity training b). Let him know that this is a problem, and if not corrected disciplinary action will be take c). Don't have him interact with the public"A"If the problem of administrative problem solving can be said to have formal steps, the final phase can most aptly be described as: A. Effectuation B. Evaluation C. Indoctrination D. Interpretation"B"A study of the administrative set up in an organization yields several recommendations to be made in the structure of the organization and work procedures. In preparing a written report, the best approach to employ in "selling" the recommendations to operating personnel is by: A. Acceptability, i.e., first explain those changes in which the operating personnel are most likely to assent B. Ease of implementation, i.e., first explain those changes which can be implemented with the least amount of effort and expense C. Ease of implementation, i.e., first explain those changes which can be implemented with the least amount of time and effort D. Outlining the major improvements by order of importance "A"Analysis of departmental work programs in conjunction with the City's budget is performed by the CAO's staff by review of which of the following: A. Annual work program B. Personnel utilization charts C. Cumulative cost reports (produced by DSB) D. Financial status reports"B"The main disadvantage of a large organization establishing its internal structure on a purely line basis is: A. Inflexibility in emergencies B. Lack of clear lines of authority C. Lax discipline D. Executives tend to get overloaded with details"D"Of the following, which is not required on a request for a transfer of funds: A. Effect on the department work program B. Alternate source of funds C. Reason why shortage of funds has occurred or will occur D. Effect on department operations if transfer is not effected"B"In governmental agencies, ad hoc committees are used as: A. Functional decision making B. Temporary decision making bodies C. Expedite decision making D. Staff, in the technical sense as compared to line"D"Council Committees' power in relationship to City functions: A. They have no control over departmental operations B. Have limited administrative control over departmental operations C. Have considerable administrative control over departmental Operations"A"Who draws the distinction between curative medical visits and preventative medical visits in regard to sick time usage? A. Controller B. City Attorney C. Civil Service Commission D. Council E. CAO"B"Protection of the rights set forth in the California Fair Employment Practices act is done under what particular authority of the State? A. Conservation of State resources B. Welfare power C. Police power D. Power conferred under federal FEP legislation"C"Of all the feasible possibilities, the soundest solution to the problem of increasing job opportunities and availability for the disadvantaged in a governmental setting operating under a merit system is: A. Analysis and redesign of jobs B. Exempting from Civil Service requirements C. Establishing desirable rather than absolute exam performance requirements"A"The value of in-service training can be judged by: A. The number of training sessions attended B. Employee's opinion of training session C. What employee has learned at training session D. Employee's performance on the job after training"D"In most cases, if a department wishes to designate an employee as management or confidential, the approving authority is: A. CAO B. Employee relations Board C. Personnel Department D. All of the above"C"The cost accounting aspect of the City's Program Budget provides cost information for two basic purposes. One is for programs where cost is a recurring factor in decision making, the other is for: A. Reimbursable services B. Research projects C. Published reports issued by Council D. All of the above are pertinent"A"Work units are determined by: A. Government Efficiency Committee of the City Council B. Management audit team of the CAO C. Department head D. Personnel Department"C"How many of the CAO's criteria must be satisfied when establishing work units? A. 2; some B. 3; several C. 4; most D. 5; all"D"Advancement in salary from a third step to the fourth step for most City employees is contingent upon completion of one year's service at the third step and on: A. Approval of the departmental personnel committee B. A service rating other than unsatisfactory C. Completion of three years continuous City service D. Nothing else; the increase is automatic"B"When personal property is sold in the City, the proceeds received from it are placed in the City treasury and A. Credited to the department fund B. Credited to the General Fund C. Earmarked for the replacement of property D. Deposited in the fund which needs it most, as determined by the CAO"A"The letting of contracts by the City Council is a/an _____________ function and not a/an____________ function. The blanks are best filled respectively, by A. Judiciary, fiduciary B. Fiduciary, judiciary C. Legislative, administrative D. Administrative, legislative"D"By Charter, the Controller is required to report on anticipated revenues from the following sources except one, the exception is: A. Property taxes B. Licenses C. Fees D. Fines"A"The Charter states that the Controller is required to exercise close supervision over all of the accounts of the officers and departments of the City except one. The one department which is exempted from the above provision is: A. Controller B. Pensions C. Department of Water and Power D. None, there is no exemption from the above provision"D"The Administrative Code consists of the following: A. City Charter Sections B. Procedural ordinances of the City C. Procedural ordinances of the City and City Charter sections for reference"B"A successful bidder must post his performance bond A. 10 days after award of contract (in Charter) B. Upon contract award (30 days) C. Upon submission of bid"A"The audit and approval requirement that must be met before payment of all demands for funds drawn on the City fund is provided by A. City Charter B. A Mayor's order C. Council ordinance D. Custom and tradition"A"That all City offices remain nonpartisan is imposed upon the City by A. State Legislature B. City Charter C. A Mayor's order D. Custom and tradition"A"The basic authority which states that class descriptions are descriptive and explanatory and not restrictive is: A. Administrative Code B. Civil Service Rules C. Charter D. Board of Civil Service Commissioners policies"b"1. The principal difficulty in setting quantitative work standards for professional employees is: A. Professional employees tend to oppose standards B. Comparable units of work are difficult to devise C. Jobs among professional employees vary substantially "B"2. Most modern analysts claim that a high level of cooperation and motivation in an organization can be accomplished by linking employees' motivation with organizational goals through: A. Formal staff meetings regularly scheduled B. Formal meetings with first line supervisors and employees regularly scheduled C. Informal meetings of groups in regularly scheduled face to face work groups D. Informal meetings of groups randomly scheduled"C"3. On the organizational charts prepared in connection with the City's budget, which one of the following needs usually be shown only to the extent it is feasible to do so? A. Functional responsibilities B. Position authority and description C. Relationship of organizational units D. Staffing of established positions"D"4. To be considered measurable for budgeting purposes, work must be measured with respect to: A. Time only B. Workload only C. Either time or workload D. Both time and workload"D"5. This document is normally used as a delivery receipt and often to confirm emergency orders from a vendor: A. Authority for expenditure B. Interdepartmental sub-order C. Sub-purchase order D. Transmittal"C"6. Basic documents controlling City activities require the general managers of departments to submit monthly reports to the Mayor on the work of the department. Of the following documents, which explains the materials that must be included in the report? A. City Charter B. Administrative Code C. Department budget manual D. Executive Directive E. CAO Rules"D"7. A Civil Service rule which is reasonable and not in conflict with any law: A. May be amended by ordinance B. Has the same force and effect as the City Charter C. May be overruled (set aside) by any competent court of law D. May be suspended (overruled) by the Civil Service Commission"B"8. The determination of what combination of duties and responsibilities is involved in a given position in a given department is the responsibility of: A. Department head B. Civil Service Commission C. Department head with the approval of the Civil Service Commission D. General manager, Personnel Department"A"9. An employee having full civil service status is discharged for cause and appeals the discharge to the Civil Service Commission. Ordinarily, the proof needed to sustain the discharge against such an appeal is: A. Proof by a clear and substantial preponderance of the evidence B. Expressions as to opinions of the quality of the employee's work by at least two supervisors familiar with his/her work C Sufficient evidence of particular facts and incidents to show a reasonable basis for the action taken D. None; the burden is on the employee to show that the discharge was due to discrimination, politics or a similar factor "C"10. Responsibility of department managers for affirmative action programs is explained in: A. Personnel Policy and Procedures B. Mayor's Executive Directives C. Los Angeles Municipal Code D. L.A. City Affirmative Action ordinance passed by Council "B"11. In the context of affirmative action, "discrimination" as defined by the Supreme Court and the EEOC is: A. Overt, unequal treatment, sanctioned by official policy B. Systemic, covert, subtle unequal treatment C. Consequences of employment practices without regard to motivation D. Unequal treatment resulting from motivated actions"C"12. The Budget Manual issued by the CAO provides that work units must meet all of the following criteria except that they need not: A. Be expressed in monetary terms B. Be countable C. Reflect work effort D. Have consistency"A"13. According to the Employee Relations Board provisions of the Administrative Code, a "qualified employee organization" is best defined as: A. An exclusive representative unit B. An organization certified by the Employee Relations Board C. On organization whose primary purpose is to represent employees"C"14. Quantified work performance standards are of value in administrative budget preparation chiefly because they: A. Reveal areas where staff development or training is needed B. Serve to guide supervisors in making job assignments C. Provide a basis for determining the number of workers needed D. Indicate needs for labor-saving methods or machinery"C"15. The most significant measure of success of a safety program is the extent to which it affects the workers': A. Performance B. Attitude C. Interest D. Knowledge"A"16. Which one of the following elements of an accident is not included in the investigation of an accident? A. Extent of injury B. Unsafe condition C. Unsafe act D. Type of accident"A"17. Program budgeting permits a higher degree of __________ for the attainment of objectives. A. Responsibility B. Accountability C. Achievement D. None of the above"B"18. The following are all criteria for the selection of a Department work unit except: A. It must express output B. It must have consistency C. It must be expressed in familiar technology D. It must be countable E. All of the above "E"19. Of the following, the most serious disadvantage of a straight line organization in a large unit with various functions is: A. Over specialization B. Poor coordination C. Lack of delegation of authority D. Complex chain of command"B"20. Construction cost estimates for budget requests for the development of a branch library are supplied by: A. Public Buildings B. CAO C. Library Department D. Engineering"D"21. According to the Charter, the Council, when considering the proposed budget of the mayor, may: A. Increase, decrease, omit, insert B. Increase or decrease only C. Increase and insert but not decrease D. Decrease or omit but not insert or increase"A"22. According to CAO Rules, the departmental organization charts must be presented to the CAO concurrently with: A. The Personnel Ordinance B. Departmental Work Program C. The expenditure plan D. Annual report"B"23. The employer/employee relations provisions of the Administrative Code can best be described as applicable to all: A. Departments, bureaus and offices B. Departments under the budgetary control of the Mayor and Council C. Departments, bureaus and offices except Harbor, Airports and Water and Power "B"24. Which of the following establishes the maximum number of days on emergency appointments? A. Charter B. Administrative Code C. Civil Service Rules D. CAO E. Personnel Department"A"25. According to the City Charter, the request of a City department to employ a person on an exempt basis to perform professional services of an exceptional character must be approved by: A. Only the Council B. Only the Mayor C. Only the Civil Service Commission D. Both the Council and the Civil Service Commission"D"An item in the budget to correct a service deficiency is called a ______________; a budget request to improve working conditions is a __________________. a. Current level; current level b. Current level; service betterment c. Service betterment; current level d. Service betterment; service betterment"D - The Budget Process training documentation"When a vacancy is to be filled in Department X, the list which would be most appropriately certified THIRD is the: a. Open eligible list b. General reserve list c. Departments reserve list d. Promotional eligible list"2- B - Charter 1015 e"Once the final budget has been submitted to the Council, it can only be modified by: a. Mayor only b. Mayor and Council jointly c. Council only d. None; the budget cannot be modified once it has been submitted to the Council"3- C - The Budget Process training documentation"Authority for emergency appoints is contained in: a. Departmental Personnel ordinance b. Charter c. CAO Rules d. Civil Service Rules"4- B - Charter 1013"What requires that every office or board of the City government make and present to the Mayor and Council, an annual report relating to their work? a. Executive Directives b. Council c. Charter d. Administrative Code e. State Legislature"5- D - Admin Code 19.74"To whom does an employee appeal a suspension or discharge? a. Appointing authority b. General manager, Personnel Department c. Personnel Committee of Council d. Civil Service Commission"6- D - Charter 1016"7. In Los Angeles, charges of unfair employee relations practices would most appropriately be investigated by the: a. City Council b. Employee Relations Board c. Civil Service commission d. CAO"7- B - Administrative Code 4.810 B"8. Under Charter Section 355 (1), budgetary transfers involving less than $5,000 can be made with the approval of the CAO. An important limitation to this process is that it only applies to: a. Transfers resulting from clerical or accounting errors in the budget document b. Intra-department accounts c. Transfers resulting from additions to the position authority d. Transfers necessitated by unexpected fluctuations in the revenue estimate"8- B - Charter 355 (1)"9. As a result of a disciplinary hearing under Civil Service Commission Rule 12, the Board finds that the charges against the employee are insufficient and/or not sustained. In this case the Board: a. Must find the penalty not sustained b. May or may not find the penalty sustained c. Cannot sustain a discharge but may sustain a suspension d. Cannot sustain the discharge without the approval of the appointing authority."9- B - Civil Service Commission Rule 12 sec. 12.17"10. Appropriations are stated in __________ terms in the budget document. a. Performance b. Program c. Line-item d. Zero-based"10-C - The Budget Process training documentation"11. The biggest disadvantage of line-item budgeting is that it: a. Overspecializes the use of city funds b. Overemphasizes work programs c. Doesn't measure work performance d. Lacks the ability to measure how efficiently work is perform"11-D - The Budget Process training documentation"12. CAO Rule 3 governing departmental annual reports is intended to achieve increased: a. Economy b. Clarity c. Accountability d. Efficiency"12-A - CAO Rule 3"According to the employer/employee relations provisions of the Administrative Code, an impartial third party acting as an intermediary between the City's management and representatives of the recognized employee organizations in order to resolve disputes through interpretation, suggestion and advice is a/an: a. Arbitrator b. Hearing Examiner c. Consultant d. Mediator"13-D - Administrative Code 4.8"14. The City pays its employees a salary that relates, in a certain way, to that paid by private business. According to the City Charter, that amount must be: a. Equal to the prevailing wage b. At least equal to the prevailing wage c. Not more than 5% less than the prevailing wage d. Not more than 11% more than the prevailing wage"14-B - City Charter"15. The establishment of positions in non-proprietary City departments is by: a. Council b. CAO c. Board of Civil Service Commissioners d. The department's Board of Commissioners"15-A"Which on of these Departments does not have a Commission? a. General Services b. Transportation c. Public Works d. City Employees Retirement System"a"Which department handles tax and permits? a. Treasurer b. City Clerk c. Controller d. Finance"d"Which Department is responsible for issuing business licenses? a. Building and Safety b. City Clerk c. Controller d. CAO"b"Which department administers and enforces laws related to campaign financing and lobbying? a. Attorney b. City Clerk/Election Division c. Ethics Commision d. Council"c"Of the following activities, the Department of Animal Regulation is responsible for: a. Collecting dog license taxes b. establishing standards for medial research labaratories c. reviewing complaints against veterinarians d. inspecting pet hospitals e. picking up dead animals"a"City Council is responsible for: a. serving as the custodian of all official city bonds b. investigating the operatino of the merit system c. appointing of city commissioners d. none of the above"d"The one for which the City Attorneys Office is responsible for is: a. counseling city employees with complaints of race or sex discrimination b. instructing city managers on empolyee relations matters c. coordinating the enforcement of federal and state laws d. representing the city in proceedings before the Workers Compensation Appeals Board"d"Of the following activities, the one for which the Employee Relations Board is responsible for is: a. holding public hearings on matters related to unfair employee relations practices b. adopting regulations required for effective employee relations in the city service c. negotiating employee contracts d. reviewing and recommending solutions for employee grievances"a"The Department of Transportation is responsible for all but one of these: a. LA school crossing guards b. steet bikeway paths c. routing Dash Transit d. maintaining parking meters e. street closures"e"The Department of Neighborhood Empowerment is responsilble for which of these functions? a. cleaning up neighborhood blight b. oversight of neighborhood councils c. forming political action committees d. providing recreational actitivites for communities"b"The CAO is primarily responsible for: a. budget oversight b. monitoring capital improvements c. emergency management d. research and analysis"a"What Department is primarily responsible for the oversight of construction of municipal infrstructures? a. Department of Public Works b. Department of Building and Safety c. Department of Construction d. Municipal Auditorium"a"Where would a Supervisor find information regarding and employees basic rights? a. Admin Code b. Employee Relations Ordinace c. MOU d. Civil Service Rules"c"Which one is not covered in the clerical MOU? a. vacations b. overtime c. sick leave d. break schedules"d"What is agency shop? a. a fee for representation with union employees b. a department with union employees c. another term for union d. a store for union members"a"The grievance procudure covers all but the following"" a. steps in the grievance process b. responsiblities and rights c. procedures d. definitions e. bargaining representatives"e"An employee suspended for three days for disciplinary reasons may: a. appeal his/her suspension to the Civil Service Commission b. appeal his/her suspension to the General Manager c. grieve his/her suspension with the Department d. not grieve or appeal the decision"c"Which one may not be a grievable item? a. distribution of overtime b. requirements of the position c. rotation of staff d. application of discipline"B"Clerical employees may use bereavement leave only if: a. they have completed probation b. they are a regular full time employee c. they are a city employee with one day of service d. they qualify for sick leave"c"According to the clerical MOU, how many levels of review are there after the informal discussion, excluding mediation? a. three b. five c. four d. six"a"A new regular employee generally recieves vacation: a. upon completion of probation b. after 365 calendar days of city service c. upon hire to city employment d. none of the above"b"A new regular employee generally recieves sick leave: a. six months from their date of hire b. upon completion of probation c. one year from their date of hire d. on January 1"a"Of the following, the information that is generally considered most essential in department organization chart is: a. detailed operation of the department b. lines of authority c. relations of the Department to other city departments d. the departments responsibility to the Mayor"b"Which department is primarily responsible for the oversight of construction of municipal infastructures? a. Public Works b. Building and safety c. Construction d. Municipal Auditorium"a"Which on of these Departments does not have a Commission? a. General Services b. Transportation c. Public Works d. City Employees Retirement System"a"Which department handles tax and permits? a. Treasurer b. City Clerk c. Controller d. Finance"d"Which Department is responsible for issuing business licenses? a. Building and Safety b. City Clerk c. Controller d. CAO"b"Which department administers and enforces laws related to campaign financing and lobbying? a. Attorney b. City Clerk/Election Division c. Ethics Commision d. Council"c"Of the following activities, the Department of Animal Regulation is responsible for: a. Collecting dog license taxes b. establishing standards for medial research labaratories c. reviewing complaints against veterinarians d. inspecting pet hospitals e. picking up dead animals"a"City Council is responsible for: a. serving as the custodian of all official city bonds b. investigating the operatino of the merit system c. appointing of city commissioners d. none of the above"d"The one for which the City Attorneys Office is responsible for is: a. counseling city employees with complaints of race or sex discrimination b. instructing city managers on empolyee relations matters c. coordinating the enforcement of federal and state laws d. representing the city in proceedings before the Workers Compensation Appeals Board"d"Of the following activities, the one for which the Employee Relations Board is responsible for is: a. holding public hearings on matters related to unfair employee relations practices b. adopting regulations required for effective employee relations in the city service c. negotiating employee contracts d. reviewing and recommending solutions for employee grievances"a"The Department of Transportation is responsible for all but one of these: a. LA school crossing guards b. steet bikeway paths c. routing Dash Transit d. maintaining parking meters e. street closures"e"The Department of Neighborhood Empowerment is responsilble for which of these functions? a. cleaning up neighborhood blight b. oversight of neighborhood councils c. forming political action committees d. providing recreational actitivites for communities"b"The CAO is primarily responsible for: a. budget oversight b. monitoring capital improvements c. emergency management d. research and analysis"a"What Department is primarily responsible for the oversight of construction of municipal infrstructures? a. Department of Public Works b. Department of Building and Safety c. Department of Construction d. Municipal Auditorium"a"Where would a Supervisor find information regarding and employees basic rights? a. Admin Code b. Employee Relations Ordinace c. MOU d. Civil Service Rules"c"Which one is not covered in the clerical MOU? a. vacations b. overtime c. sick leave d. break schedules"d"What is agency shop? a. a fee for representation with union employees b. a department with union employees c. another term for union d. a store for union members"a"The grievance procudure covers all but the following"" a. steps in the grievance process b. responsiblities and rights c. procedures d. definitions e. bargaining representatives"e"An employee suspended for three days for disciplinary reasons may: a. appeal his/her suspension to the Civil Service Commission b. appeal his/her suspension to the General Manager c. grieve his/her suspension with the Department d. not grieve or appeal the decision"c"Which one may not be a grievable item? a. distribution of overtime b. requirements of the position c. rotation of staff d. application of discipline"B"Clerical employees may use bereavement leave only if: a. they have completed probation b. they are a regular full time employee c. they are a city employee with one day of service d. they qualify for sick leave"c"According to the clerical MOU, how many levels of review are there after the informal discussion, excluding mediation? a. three b. five c. four d. six"a"A new regular employee generally recieves vacation: a. upon completion of probation b. after 365 calendar days of city service c. upon hire to city employment d. none of the above"b"A new regular employee generally recieves sick leave: a. six months from their date of hire b. upon completion of probation c. one year from their date of hire d. on January 1"a"Of the following, the information that is generally considered most essential in department organization chart is: a. detailed operation of the department b. lines of authority c. relations of the Department to other city departments d. the departments responsibility to the Mayor"b"Which department is primarily responsible for the oversight of construction of municipal infastructures? a. Public Works b. Building and safety c. Construction d. Municipal Auditorium"a