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chapter 19

Terms in this set (30)

The official, vertical channel of communication in an organization
chain of command
A firm's overall plan for the future
long-range plan
A document that expresses future plans in monetary terms
budget
Authorization of employees to make decisions or take actions on their own
empowerment
A plan that governs a firm's operations for one year or less
short-range plan
Groups of employees with freedom to function without direct supervision but with responsibility for results
self-managed work team
Granting to subordinates the right to act or make decisions
delegation of authority
The process of developing and engaging in mutually beneficial relationships
networking
A manager who uses systematic, analytical methods of management
professional manager
The process of developing workable solutions through discussions or interactions
negotiation
An SBA-sponsored group of people who give free advice to small business owners
service corps of retire executives
An organizational structure that includes staff specialists who assist management
line-and-staff organization
The number of employees who are supervised by one manager
span of control
A simple organizational structure in which each person reports to one supervisor
line organization
Leadership roles differ greatly, depending on the size of the business and its
stage of development
What type of leadership style focuses on creating emotional bonds?
team builder
Barry's expectation that employees will complete his requests immediately is typical of ______ leaders.
general
Linda's high standards and expectations of employee excellence is typical of ____ leaders.
paragon
Workers who act on their own and to make decisions about the processes they're involved with are considered to be
empowered employees
If a company successfully creates properly functioning self-managed teams among employees, the supervisors will
likely become fewer in number
Founders are least likely to be described as a(n)
good organizational member
Stage 3 in the growth of a business is characterized by
hands-off management practices
Susan has seen her retail shop grow to the point that she has designated supervisors for the office and two selling areas. Her shop's stage of growth is
intermediate supervision
The use of written policies, budgets, and job descriptions is most closely associated with which stage of growth?
formal organization
A small firm's basic path to the future is spelled out in a document called a
strategic plan
A budget is prepared as part of a
short-range plan
The organizational structure of small companies is often characterized by
practicality
For small businesses, the most likely form of organizational structure is
line
Effective time management requires
All of the above are required
Marvin has just launched a consulting business. Business has been slower than expected. What advice would you give Marvin?
Tap into his personal and professional network
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