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2 - Plan and Manage Quality of Deliverables
Terms in this set (16)
The degree to which a set of inherent characteristics fulfills requirements.
Documents established as a model by an authority, custom, or by general consent
These requirements can establish product, process, or service characteristics including applicable administrative provisions that have government-mandated compliance.
De Facto Regulations
Regulations that are widely accepted and adopted through use
De jure regulations
Regulations that are mandated by law or have been approved by a recognized body of experts
ISO 9000 Series
A quality System Standard that can be applied to any product, service, or process in the world
Products and other outputs are measured against the quality standards set by the project.
Cost of Quality (CoQ)
All costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraisal of the product or service for conformance to requirements, and failure to meet requirements.
A description of a project or product attribute and how to measure it.
The quantified description of acceptable variation for a quality requirement.
A structured, independent process to determine if project activities comply with organizational and project policies, processes, and procedures.
cause and effect diagram (fishbone diagram)
Ishikawa Diagrams - Breaks down the causes of the problem statement identified into discrete branches, helping to find root cause
A graph that shows the relationship between two variables. Demonstrates a relationship between any element of a process, environment, or activity on one axis and a quality defect on the other.
A graphic display of project data against established control limits to reflect both the max and min values
A histogram used to rank causes of problems in a hierarchical format.
If seven data points in a row on a quality control chart are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for nonrandom problems
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