Study sets, textbooks, questions
Upgrade to remove ads
Chapter 15 retail
Terms in this set (39)
A description of the essential activities the employee needs to perform and the firm's performance expectations.
A form a job applicant completes that contains information about the applicant's employment history, previous compensation, reasons for leaving previous employment, education and training, and references.
job application form
an interview technique used for selecting employees in which candidates describe how they have handled actual work situations in the past.
training that teaches new employees the basic skills and knowledge they will need to do their job.
structured training program
a decentralized approach in which job training occurs in the work environment where employees perform their jobs. (perform jobs in front of managers)
on the job training
an employees emotional commitment to the organization
in a human resource context, it is sales generated per employee
the number of employees who voluntarily leave their job, divided by the number of positions in the firm
Reward(such as money, promotion, or recognition) given to employees by their manager or the firm.
A compensation plan in which salespeople or managers receive a fixed amount of compensation for each hour or week they work.
straight salary compensation
A compensation plan that rewards employees on the basis of their productivity
incentive compensation plan
a form of salespersons compensation in which the amount paid is based on a percentage of sales made minus merchandise returned.
A method of sales compensation in which salespeople receive a weekly check based on their estimated annual income, and commissions earned.
target level used to motivate and evaluate performance
provides sales associates with a bonus when their performance exceeds their quota
quota bonus plan
Sales incentive based on the performance of a group, department, or the store as a whole.
non monetary reward that employees get from doing their jobs
The redesign of a job to include a greater range of tasks and responsibilities(skill variety, task significance, autonomy ,and job feedback)
the process by which a person attempts to influence another to accomplish some goal or goals.
a manager who makes all decisions on his or her own and then announces them to employees.
a store manager who seeks information and opinions from employees and bases decisions on this information
a leader who gets people to go beyond their personal needs for the sake of realizing the group goal.
process of determining the number of employees assigned to each area of the store at each hour the store is open.
the activities involved with managing the exterior and interior physical facilities associated with the store
plan that identifies the activities to be performed by specific employees and determines the lines of authority and responsibility in the firm
Person in a retailing organization responsible for the purchase and profitability of a merchandise category; similar to category manager
the executive responsible for overseeing the operations of the entire firm
chief executive officer (CEO)
A retail employee responsible for allocating merchandise and tailoring the assortment in several categories for specific stores in a geographic area
an executive that works with staff to develop marketing, advertising and other promotional programs
chief marketing officer (CMO)
an executive that works with the CEO on the financial issues such as equity-debt structure and credit card operations
chief financial officer (CFO)
the actions of a company or its managers that result in a number of a protected class being treated unfairly and differently than others.
a group of people, such as women or minorities, who are treated differently or discriminated against, such as when a qualified woman does not receive a promotion given to a less qualified man.
a federal commission that was established for the purpose of taking legal action against employers that violate Title VII of the civil rights act. Title VII prohibits discrimination in company personnel practices.
Equal Employment Opportunity Commission (EEOC)
allows employees to sue employers that violate the law.
A federal law, enacted ion 1938, that sets minimum wages, maximum hours, child labor standards, and overtime pay provisions.
fair labor standards act
A federal act enforced by the Equal Employment Opportunity Commission that prohibits unequal pay for men and women who perform equal work or work of comparable worth
Equal pay act
Regulations that describe how unions can form and how companies must respond to them
labor relations laws
regulations that hold that employers must provide every employee with an environment free of hazards that are likely to cause death or serious injury
health and safety laws
unwelcome sexual advances, requests for sexual favors and other unwanted verbal or physical conduct with sexual elements
Other sets by this creator
Chapter 17 retail
Chapter 16 retail
Chapter 13 retailing
Chapter 10 retailing
Other Quizlet sets
TD Ameritrade options quiz number 6
Leading in the Wildland Fire Service
Nursing Assistant - Unit 1 Unit test - nurse assis…
4.3 - Wireless Encryption