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Terms in this set (200)
In order for a contract between two parties to be legally binding, one party must make an offer and the other party must accept the offer. This offer and acceptance meet the __________ provision.
When an agent legally acts in the best interests of his/her client, the agent is establishing a(n) _______ relationship.
Which of the following usually is a benefit of listening to others and trying to understand what they are saying in order to respond appropriately:
Respect of coworkers
An effective technique for personalizing a telephone sales presentation is to
Greet the customer by name
One of the advantages of rehearsing an oral presentation is that it gives the businessperson the opportunity to
Time the presentation
When writing persuasive messages to convince customers to do something, it is often helpful to explain the
Benefits of taking action
Supplemental materials that help to explain the information contained in a simple report can be included in the form of
When analytical reports contain information that readers might disagree with, writers should back their conclusions with
Which of the following statements would be placed in the introductory section of a research report:
The purpose of this study is to determine why sales have been decreasing for three consecutive quarters
What channel of staff communication are managers usually unable to control?
Employees usually are able to provide good customer service by considering the customers'
A customer has politely expressed dissatisfaction with the business's policy, but s/he is actually upset about an employee's attitude. This is an example of a
Offering higher wages, employee-assistance programs, and benefits are responses to limited
What happens when the amount of a good that is supplied is greater than the amount demanded?
Prices go down
The amount of satisfaction a product will provide a customer is referred to as the product's
Individuals put limits on their own economic freedom by
Making personal economic choices
Risks that may result in a loss, no change, or a gain are
One of the benefits of economic growth is that government
Can carry out its activities more easily
Which of the following is an important language consideration when conducting business with Canadians:
French Canadians should be provided printed materials in both French and English
David Lyle, an American businessperson, is in Munich, Germany to negotiate a deal with Braun's Bratwurst Company. When David opened his presentation with a joke, Braun's executives glared at him, and the room was silent. If David had done some research, he would have learned that
It is inappropriate to use humor with Germans in business situations
Katherine is going on a business trip to Argentina. Cecilia, Katherine's coworker, is from Argentina. Cecilia tells Katherine to make sure that she keeps her hands on the table because it is considered rude to put your hands in your lap while in a restaurant. Cecilia's tip is related to
When doing business in Taiwan, foreigners should avoid winking because this is considered a(n)
Which of the following is an example of a Saudi Arabian custom that relates to gender:
Women are not permitted to drive a car
Foreign businesspeople should understand that Saudi Arabians might leave a business meeting for several minutes to attend daily prayers. This is an example of a custom related to
Paige is a Canadian businessperson who is attending a meeting in India. What should Paige wear to the meeting to make a positive, professional impression?
Emotional intelligence is especially important today because
Collaboration is becoming a standard method of achieving business goals
Most people have consistent patterns of behavior that are based on their personal characteristics known as personal
In order for responsible employees to meet deadlines or timelines on the job, they must learn to avoid
Susan is a purchasing manager for a manufacturer. On Monday, Susan received a call from the plant manager, who frantically told Susan that the production line ran out of 3/8" washers, which has forced production to stop. Because Jason is the senior buyer in charge of ordering the washers, Susan set up a meeting with Jason to discuss the problem. During the meeting, Susan asked Jason to explain why the washers were out of stock. Jason replied, "Well, I told the office assistant to check the inventory. It's not my fault that we don't have the washers in stock." What is Jason doing?
Blaming another person for his mistake
To manage your work commitments in a timely manner, you should first
Determine the time it takes to complete various tasks
A person who has willpower would also be described as having
Employee recognition and approval is a form of __________ feedback.
Jim likes to tease Susie because she gets upset, but she doesn't say anything to him about it. What kind of behavior is Susie exhibiting?
Abby feels that the company's vacation policies are fair, while Joe thinks that they are too strict. Abby and Joe's disagreement is an example of a(n) ___________ conflict.
Which of the following is a cost of credit:
Which of the following is an example of an individual setting a financial goal:
Saving enough money to retire in 10 years
Business risks caused by negative personal characteristics are examples of __________ risks.
In order for an accounting system to be useful to the business, the accounting information it contains must be
Accurate and up-to-date
Which of the following phrases effectively describes a business's income statement:
The cash conversion cycle should be
As short as possible
Businesses regularly evaluate and compare the figures in their original budgets to the actual figures in order to
Which of the following business functions is responsible for developing a firm's employee-orientation program:
Information consists of facts and data for a specific situation or condition, and knowledge consists of __________ and ___________ that accumulate over time.
Pamela has devised a process that helps her complete her work in a more efficient manner. This is an example of
To have effective knowledge-management processes, businesses need their employees to have a(n) __________ attitude.
46. What do companies often use to assign and track various business tasks?
Which of the following is an example of a business taking action to legally protect its intellectual property:
An organic farm obtains a patent for a new hybrid tomato plant
The use of sorting techniques to capture knowledge involves
Comparing and ordering concepts
What process involves all of the planning, pricing, promoting, and distributing activities that must take place in order to get goods and services to the consumer?
Paulette works for a retail chain. She has been asked to determine if the retail chain should build another store in a remote but growing area of town. After obtaining the necessary information, what format should Paulette use to present her findings?
How does appropriate information management affect a business's relationship with its customers?
Businesses serve customers more effectively
Which of the following is an example of a business managing its information in an ethical manner:
The XPB Company takes precautions to maintain the privacy of its clients' information
Which component of project-management software helps project managers to determine the length of time that a series of interdependent tasks will take to complete under various circumstances:
Which of the following is a typical reason businesses keep financial records:
To make budget comparisons
Which of the following is a business trend that might affect a local company:
A primary reason for a business to interpret statistical findings is to
Aid decision making
To maintain a hazard-free work environment, local regulations might require businesses to undergo
Which of the following is a major effect of employee accidents on a business:
The purpose of depositing large bills in drop boxes upon receipt is to prevent
Which of the following activities should be an employee's top priority:
Completing a status report that takes 45 minutes to prepare for a meeting that will occur in an hour
Which of the following situations is an example of employees coordinating their work efforts:
Gavin orders inventory based on the forecast that Madelyn has prepared for him
When you look at whether or not your project is "do-able," what should you examine?
How long you have to complete the project
Which of the following is a situation that involves a project manager involved in a control activity:
Tim reviews an inventory-status report to determine if there are enough supplies on hand for the next project phase
What should project managers do when an unexpected situation occurs during the execution of a complex project?
An important step in the process of purchasing equipment and supplies for the business is
When companies work with their vendors to develop mutually beneficial business arrangements, they are more likely to
Maintain long-term relationships
Cassandra is a buyer for a department-store chain. On Tuesday, she placed a seasonal order with an apparel vendor without providing specific models, sizes, colors, or ship dates. What type of order did Cassandra place?
A business orders 10% more widgets than it needs because the supply of and the demand for widgets have been difficult to forecast in recent months. This is an example of a business ordering __________ inventory.
Because the ILM Manufacturing Company orders large amounts of bolts and washers, the company's buyer asks its parts vendor for an additional five percent off the invoice total. This is an example of a business negotiating
A quantity discount
Why is production important to businesses?
It creates goods and services businesses can sell
Why should maintenance schedules for company equipment be established and followed?
To minimize equipment failure
When employees review and analyze financial reports and income data from different time frames, they are
Which of the following is a characteristic of orderly and systematic behavior:
Doing things in an organized and methodical manner
Which of the following is not part of a person's weekly master plan in time management:
Scheduling when an activity will be completed during the day
Which of the following is a source of career information that is available in most schools:
How should a job seeker respond to a business's help-wanted advertisement that asks applicants to send a resume?
By sending a resume and a cover letter
The primary focus of most professional organizations/associations is generally to
Expand members' professional knowledge
Employees who are unsure about workplace protocol and procedures should
Ask their managers to clarify the policies
Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct:
Which of the following is the proper sequence for the chain of command:
Chief Executive Officer, Chief Financial Officer, Accounting Department Manager, and Accounts Payable Specialist
What do organizational goals provide to a business?
What is the primary action needed to ensure that employees understand their roles in meeting the business's overall goals?
In which component of the project's statement of work (SOW) would the following message most likely appear: "Due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced."
Why do project managers develop a work breakdown structure (WBS) for complex projects?
To identify and better manage all project activities
A project manager who wants a central location that contains relevant information about each component of the work breakdown structure (WBS) should develop a
Corrine is the project manager for a research project. Yesterday, Corrine told Anthony, one of the project team members, that he is responsible for developing the sample plan for a survey. What was Corrine doing?
Releasing equipment, materials, and team members are tasks that are completed during the ___________ phase of a project.
When evaluating the quality of its product, one factor that a business considers is the feedback that it receives from the product's users, which indicates
Capability Maturity Model Integration (CMMI) software has the ability to conduct an audit that compares the business's existing production and acquisition processes with the CMMI model. The audit provides information that will allow the business to
Incorporate the best overall quality-improvement processes
A potential benefit to businesses that implement continuous quality improvement processes is
Michelle has acquired proof that her coworker Ted has been embezzling money from the company. If Michelle fails to inform her employer about Ted's activities, what will likely occur?
The company's financial risk will increase
To reduce the risk of unauthorized access to confidential data, businesses use security software to protect their
To reduce the risks associated with noncompliance, a business should continuously monitor
Scheduling and assigning work, checking the quality of work, making sure projects meet deadlines, and handling employees' job problems are primary responsibilities of
The fundamental activity associated with the planning function of management involves
What is a primary consideration when organizing employees' workloads?
What management function involves identifying qualified candidates to perform the business's work?
What is an important question that a manager must consider when hiring a new employee?
How will the company compensate this worker?
One activity associated with the directing function of management is
As a manager, Pablo is taking steps to correct a problem that is affecting the business's productivity. Which of the following types of control is Pablo using:
Torts relating to misrepresented facts about a business`s goods or services may be subject to a lawsuit on the basis of...
Obtaining a loan from a bank
What is an example of voluntary debtor-creditor relationship?
Control of conduct
What is a function of administrative law?
Ask the department manager about the policy
What should you do if you do not find a policy of working overtime in the company's employee handbook?
Nodding, Smiling, and writing down the idea
What actions may reveal that a supervisor likes an idea you have?
What type of training do you provide for this position?
What is a relevant question for a job applicant to ask during an employment interview?
If a message recipient is frowning and has clenched fists, the emotional response being displayed is most likely..
If you can wait a moment, I can check the price in the computer.
What is a legitimate response for an employee to provide to a customer regarding an inquiry about product pricing?
Employees process information differently
What is an important consideration when giving employees verbal directions for completing a task?
Present supporting research for her suggestions in an unbiased way
In a weekly staff meeting, Morgan presents a set of new procedures that she believes will improve the departments productivity levels. Jacob disagrees with Morgans approach and provides alternative for improvement. Although Morgan agrees with a couple of Jacobs points, she still thinks her plan will be better for the company in the long run. How can Morgan effectively defend her idea for improvement?
An employee is preparing a formal report and must present important facts in the sequence in which they occurred. The employee should prepare the report by presenting the information in _____________ order.
What is a graphic aid that uses text to depict a sequence of events or the order of a process?
Proofread the message for spelling and grammatical errors
Before sending a professional e-mail message to a business associate, a businessperson should...
Kevin developed a letter stating that his company will be offering discounts on certain on certain on certain products for a limited time. This is an example of...
Caroline does not have the time to read an entire 400-page business report, what section of the report should she review to obtain an overview of the most important content.
XRT Corporations human-resources manager sends a memo to all employees that describes some general changes that will affect their healthcare insurance next year. This is an example of ___________ communication.
Offend the clients
Business people who fail to adapt to their communication styles to appeal to their international clients are more likely to...
Require employees to respond to customer inquiries within 24 hours.
What is a policy that the WNJ Company might implement to reinforce its image as an efficient and responsive business?
Because Olivia is very happy with the quality of goods and service that she receives from the XOP Company, she provides the business with several referrals. This is an example of...
Kemper Corporation continuously updates the firewalls on its web site to protect its customers personal information from theft. Kempers action helps build trust with its customers in relation to...
Updating customer information in the computer database
An important aspect of using technology in customer relationship management involves...
Buildings, roads, and equipment.
What are some examples of Capital goods?
A problem on a drilling platform in the Gulf of Mexico has affected the amount of oil that is extracted and refined in this region. Because it is summer travel season, the demand for gasoline is increasing; however, there is less gasoline available, and the prices for gasoline spike. What economic condition does this situation best describe?
Although the Calvert Automobile Company produces 1,500 Model ZX sports cars annually, over 500,000 people want to purchase the car each year. The 1,500 individuals who are willing and able to pay the high price to obtain the cars have...
Share human resources
What is one reason that businesses use matrix organizational design?
What is a factor that has provided businesses with more opportunities to buy and sell products at the international level?
Which cycle of the business cycle would most likely have an unfavorable effect on the business environment?
The government owns and operates most of the means of production and distribution in a country. The government establishes production quotas for businesses, sets products prices, and tells workers what their wages will be. This is an example of a(n) _________ economic system.
Casting economic votes
what are consumers doing when they purchase goods and services in a market economy?
Every pay period, Sarah's employer withholds a certain percentage of her earnings, which her employer forwards to various government agencies. What type of tax is Sarah`s employer withholding?
A machinist who works for a large manufacturer that produces parts for farm equitment
What type of worker is considered a member of a craft/trade union?
Consumer spending increases
What is most likely to happen during a time of economic expansion?
Government significance decreases its spending on domestic goods and services
The gross domestic product (GDP) is most likely to decrease when the...
When minimally skilled workers lose their jobs due to technological advancements that require specialized skills, what type of unemployment exist?
Low-self management skills
When Eddie became upset with a coworker during a business meeting, he threw his file down on the table, left the conference room, and slammed the door behind him, What was Eddie demonstrating.
What tool is helpful to individuals who want to increase their levels of self-esteem?
Being denied a promotion on the basis of age
what is an example of discrimination in the workplace?
Identify one strength for every weakness
As Ben assesses his personal strengths and weaknesses, what can he do to keep from focusing too criticize you for them?
What persoal attribute involves feeling comfortable with you opinions and decisions, even when others criticize you for them?
When Claire tells her supervisor that she made a mistake on the report that she recently submitted, she is demonstrating...
Bill managed to keep his temper in check when Ali made comments that he didn't like
What is an example of a person demonstrating self-control?
It often takes time to feel comfortable with change
What is an important thing to remember about change?
Income, family status, and education level
What is a secondary dimension of diversity?
The use of Jargon
While making a presentation to a customer, Kip used complex terms that the customer didn't understand. In this situation, effective communication was hindered due to...
Janelle and Kirk are members of a work team and disagree about how to proceed with a new project, What type of conflict are Janelle and Kirk experiencing?
What leadership quality involves demonstrating competence and reliability?
When Trisha learned that her company was switching to a new computer-software program, she accepted the change and worked overtime to become familiar with the new program. Trisha exhibited ___________ behavior.
Jiffy Parcel Service strives to provide the quickest, most reliable delivery service in the country.
What leadership quality involves demonstrating competence and reliability?
Feedback for improvment
Nancy sais, "That was a good try, Stanley. Next time you might want to take the opposite approach. You might find that it works better for you in these types of situations." This is an example of a coach providing...
When Naomi purchased office supplies, she presented the cashier with a card that automatically withdrew funds from her business`s checking account
What is an example of processing a transaction with a debit card...
What form of currency is issued by the federal government?
Medium of exchange
After Mrs. Green provided the cashier with $2.50 in cash and coins, she left the grocery store with a gallon of milk. In this situation, money is being used as a...
Emily has eight percent of her weekly paycheck placed in an employer-sponsored fund that she can access later in her life, when she is no longer working. Emily is planning for her...
When Jeremy develops his personal budget, he should categorize the money that he spends on food, clothing, and entertainment as...
On a pay stub, the total amount of money that a worker has earned for the pay period before deductions is listed as...
The following is written on the back of a check: "For deposit only; maria Evans; Account #285655." This is an example of a(n) ____________ endorsement.
Track the amount of money she has spent
Melissa writes checks to pay for her rent, utilities, and groceries; and she keeps a record of all these transactions in her check register. Keeping an accurate check register helps Melissa...
When Armand is comparing his checkbook balance with his bank statement, he must make sure that he has subtracted the ____________ from his checkbook.
When preparing a personal income tax form, parents report some of their childcare expenses to receive....
A retail bank
Patrick wants to keep a certain amount of money in a safe place in which he can earn interest on his savings, and also be able to withdraw his funds without experiencing sizable financial penalties. In what type of financial institution should Patrick consider placing his money?
presents financial information in a standard format
What is the advantage of using generally accepted accounting principles?
Create invoices and record customer payments
Accounting computer software programs increase the efficiency of accounting activities because they are used to...
Rent, utilities, and supplies
What is an example of cash outflows?
Hiring a friend or family member
What is an example of an ethical dilemma that human resources managers may encounter?
The product is expensive
Customers are more likely to spend a lot of time evaluating several options before buying a product when...
Strengthen its brand value
The effective use of touch points can help a business to...
A technical-trends report that was written on February 5, 2013
What is most likely to contain timely information?
Natalie is a research associate for marketing-research firm who spends a lot of her time on the internet to obtain various types of business information. Natalie can save time and easily return to web sites that she frequently visits by using the ___________ tool on her internet browser.
What is a primary computer-system tool used to input data?
To use various software programs, a computer must have a(n)...
Makes it easier to comparison shop
What is one benefit that the internet provides consumers?
If Joe wants to respond to an e-mail message that he received from Natalie, he should first click on the ____________ key.
What is an example of a "stop" word that a search engine is most likely to ignore when retrieving query results?
Cut and paste
While typing a document using a word-processing software, Janice decided that she wanted to move a paragraph from the first page to the second page of her business report. What actions should Janice use to efficiently move the text?
When using presentation software, computer users can add visual and sound effects between slides that allow for an interesting...
The primary purpose of collaborative software applications in the business environment is to...
Use short blocks of text
When developing a web page, it is best to...
Warehousing and shipping methods are operations considerations relates to...
Production shortcuts that lower the durability of goods are unethical practices relating to...
To reduce the risk of widespread illness
Why is it important for businesses to follow local health ordinances?
Conduct safety inspections
What can managers do to ensure that their employees are following the business's safety procedures in the workplace?
Use the kitchen fire extinguisher to put out the fire
While Ken was heating up his lunch in the company's kitchen microwave oven, his food caught on fire. What is the most appropriate action for Ken to take?
Discourages attempt burglaries
What is the advantage to a business that installs external surveillance cameras in prominent locations around it property?
The last employee to leave a business facility after business hours fails to set the security alarm.
A business is most likely to experience a security breach when?
what type of computer program helps protect digital business information from the negative effects of malware?
What type of computer program helps protect digital business information from the negative effects of malware?
Office supplies, computers, steel, and signage are example of __________ resources that might be needed for projects.
Employee productivity decreases
What is likely to happen if a business fails to monitor its inventory of office supplies?
Does the vendor have the resources to consistently meet our business`s needs?
What is an important question that a business should ask when selecting a vendor?
Arm and Hammer baking soda, which was originally developed as a cooking ingredient, is now being sold as an effective refrigerator deodorizer. This is an example of ____________ innovation.
Identity and check your assumptions
Before you analyze the available information to solve a problem, it is important to...
Even when times are tough for Caitlin`s business venture, she tends to remain positive-she looks at the glass as half full rather than half empty. What characteristic of entrepreneurship is Caitlin exhibiting?
Private employment agency
Colin is an experienced computer programmer who has contacted an organization to help him find a new job in another city. After the organization helps Colin obtain a job, Colin's new employer will pay a fee to the organization. What type of organization is helping Colin find a job?
Write clearly using a black or blue pen to present a professional appearance
What should you do when completing a job application?
To present a positive impression during a job interview, the applicant should...
Reinforce your qualifications and interest in the position
A primary purpose of sending a follow-up letter to the interviewer after a job interview is to...
What type of words should Rebecca use to describe her skills and accomplishments when writing her resume?
Doing volunteer work
Sally is interested in working with animals. In her free time, Sally goes to the local animal shelter to help feed, walk, and care for the stray dogs and cats. Sally is gaining experience in her field of interest by...
Work in a specific industry
Seminars and workshops that are sponsored by trade associations are ways to obtain job training for people who....
When managers have the ability to understand how all of the functions of the company are interrelated they possess...