Study sets, textbooks, questions
Upgrade to remove ads
Topic 12 B&S ch. 9 - Training and Continual learning for Reference Staff
Terms in this set (16)
an introduction to the job environment
an initial training process designed to acquaint new employees with various aspects of the organization
part of orientation programs, communicating the culture, the expectations for dress and behavior, and the importance of each individual in the organization
a part of the reference orientation session where employees get acquainted with their coworkers in an informal setting to discuss their activities in an unstructured environment, and to reflect on and absorb what they have already been told.
concerns with helping staff members learn fundamental job sills, but it also covers some skills that employees maybe able to take to other jobs.
Why is it important for supervisors to define performance expectations?
Because otherwise employees will establish their own acceptable performance levels, either individually or as a group.
What are Mary Nofsinger's 6 major categories of competencies?
reference skills and subject knowledge, communication and interpersonal skills, technological skills, analytical and critical thinking skills, management and supervisory skills, and commitment to user services
What are the different types of evaluation?
Trainee evaluation, peer evaluation, supervisor evaluation, library user evaluation
What is burnout?
an overwhelming feeling of frustration, apathy, and exhaustion regarding one's work
What are competencies?
knowledge, skills or attitudes that enable a person to function satisfactorily in a work situation, either alone or with others
What are two ways of facilitating retention of skills?
1. Practice (role playing, drills, action plans, guided practice, Q&A sessions)
2. Feedback (improvement feedback and recognizing good work and encouraging the employee to keep up good work)
What are different levels that can be evaluated in a training program?
reactions, learning, job behaviors, and results
Why should training for reference staff be continuous?
The basic level of skills constantly changes as resources, technology, customer needs, and services evolve.
What are two approaches to continual training?
1. Staff development (organizationally centered and directed)
2. Continuing education (individually centered and directed)
What are 4 contributors to stress at the ref desk?
Technology, users, environment, and staffing
What are some ways that personal continuing education can be achieved by?
reading professional literature, attending reference staff meetings, staff sharing, attending workshops, conferences and other meetings, and taking courses.
Sets with similar terms
Final Exam -Chapter 17
HRIR Chpt 7 & transfer training article
MHR: Week 10.1
Other sets by this creator
Topic 8.1 Bell Ch. 10 - Choosing the Right Resourc…
Topic 8.1 - Bell Ch. 2 - The Searcher's Toolkit
Topic 8.2 Searching Robust Electronic Resources B&…
Topic 12 B&S Ch. 11 Organizing and Delivering Refe…