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My Systems Analysis Ch. 2

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A Gantt chart is drawn as a vertical bar graph; arranged in descending order, so the team can focus on the most important causes, the bars represent various causes of a problem.
False
An example of a tangible benefit includes a(n) ____.
online package tracking system that decreases the need for clerical staff
When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.
True
As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.
True
A popular technique for investigating causes and effects is called a ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.
fishbone
Strategic planning starts with a ____ that reflects the firm's vision, purpose, and values..
Mission Statement
A SWOT analysis contributes to the strategic planning process by identifying ____ resources.
technical
human
financial
When setting priorities for systems requests, the highest priority goes to projects that provide the ____.
greatest benefit, at the lowest cost, in the shortest period of time
Systems requests seldom are aimed at improving service to customers or users within a company.
False
Common reasons for systems requests are ____.
improved services
better performance
reduced cost
IT Departments today ____ .
are more team-oriented
A survey is ____, generally takes less time, and can involve a broad cross-section of people.
not as flexible as a series of interviews, but it is less expensive
The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.
False
The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.
TCO
The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.
False
When evaluating systems requests, which of the following is an advantage of a systems review committee ____.
one person's bias is less likely to affect the decisions
In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.
findings
____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.
Customer relationship management (CRM)
In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.
introduction
A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.
economic
A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.
False
As a project progresses, conditions never change.
False
The format of a preliminary investigation report is the same from one company to another.
False
Competition drives many information systems decisions.
True
Hardware-based security controls include ____.
none of the above
Even if users have difficulty with a new system, it still will produce the expected benefits.
False
Projects where management has no choice in implementing them are called ____ projects.
nondiscretionary
Of the measures of feasibility in the accompanying figure, ____ considers points such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?"
technical feasibility
During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company's strengths, weaknesses, opportunities, and threats
SWOT
In a preliminary investigation report, the case for action section includes a summary of the project request and a specific recommendation.
True
Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.
creep
Of the measures of feasibility in the accompanying figure, ____ considers questions such as "Does management support the project?" and "Will the new system require training for users?"
operational feasibility
Projects where management has a choice in implementing them are called ____ projects.
discretionary
Data entry controls should be excessive without being effective.
False
Internal and external factors affect every business decision that a company makes, and IT systems are no exception.
True
Regardless of the type, all constraints should be identified as late as possible.
False
___ is/are an external factor(s) that affect(s) IT systems projects.
Technology
Competitors
Suppliers
___ is/are an internal factor(s) that affect(s) IT systems projects.
User requests
Strategic plans
Existing systems and data
It is easier to assign dollar values to intangible benefits
False
Management leadership and information technology are unconnected, and no significant changes have occurred in either area.
False
____ planning is the process of identifying long-term organizational goals, strategies, and resources.
Strategic
If only one person has the necessary IT skills and experience to evaluate systems requests, that person should consult closely with users and managers throughout the company to ensure that business and operational needs are considered carefully.
True
When assessing priorities for systems requests, a systems analyst should look for a high score in which of the following ____.
Will the proposed system increase revenue for the company?
A systems request form should ____.
have clear instructions
A(n) _____, sometimes called a(n) _____, is another problem-solving tool often used by an analyst to look for a correlation between two variables..
XY chart, scatter diagram
Few nondiscretionary projects are predictable.
False
In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document the interview, and evaluate the interview.
determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview
Feasibility analysis is an ongoing task that must be performed throughout the systems development process.
True
When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem
fishbone
Information systems that interact with customers usually receive low priority.
False
To avoid the problem of project creep, ____.
define project scope as clearly as possible
Of the measures of feasibility in the accompanying figure, issues that relate to ____ include "Has management established a firm timetable for the project?" and "Will a project manager be appointed?"
schedule feasibility
Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
JIT
A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.
operational
In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.
findings
The primary method of obtaining information during the preliminary investigation is to ____.
conduct interviews
When evaluating systems requests, which of the following is an advantage of a systems review committee ____.
one person's bias is less likely to affect the decisions
Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.
economic feasibility
A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.
technical
A clear definition of project scope and constraints promotes misunderstandings that arise where managers assume that the system will have a certain feature or support for a project, but later find that the feature is not included.
False
____ is/are an external factor(s) that affect(s) IT systems projects.
Technology
Competitors
Suppliers
A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve
constraint
____ is an example of a discretionary project.
Creating a new report for a user
____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
Performance
By questioning users about additional capabilities they would like to have, instead of focusing on difficulties, a systems analyst ____.
gets a better understanding of operations
highlights ways to improve the user's job
builds better, more positive relationships with users
A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific action.
preliminary
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