U.S. companies do not necessarily have the same ethical and legal obligations when they export as when they sell in the united states
The standard of utility is concerned with which of the following?
The positive and negative effects that an action or a policy has, will have, or might have on others
Under the concept of work for hire, anything written on the job by an employee being paid by the organization is the property of the organization provided that the employee agrees after the document is written to surrender his or her copyright
according to chapter 2, saying that a recently fired employee "offered an alternative career opportunity" would be an example of which of the following?
which of the following describes an effective code of conduct, according to chapter 2?
it is enforceable
Chapter 3 discusses three aspects of conducting meetings, a crucial component of collaboration. One aspect the chapter discusses is setting your team's agenda. What are the other two aspects?
None of the above
According to Chapter 3, one way to listen more effectively is to pay attention to the speaker. What are two other ways?
Listen for main ideas & Don't get emotionally involved with the speaker's ideas
According to chapter 3, one advantage of collaboration is that it helps acclimate new employees to an organization
according to chapter 3, one advantage of collaboration is that it produces a more coherent document.
which three of the following features of word-processing software does chapter 3 discuss as being particularly useful in collaboration?
to conduct a video conference, all of the participants must use dedicated conference rooms with sophisticated cameras and microphones
which of the following mistakes did McDonald's make when it printed takeout bags decorated with flags from around the world?
The bags showed a Saudi flag, which depicts holy scripture from the Koran. The Saudis were offended because these bags would be thrown out.
according to chapter 4, a good way to learn about your readers' preferences is to read documents they have written.
the following passage would be appropriate for a document aimed at a multicultural audience: The two companies found themselves in the financial of sudden-death overtime. The first to raise the necessary capital would be the one to survive
According the chapter 4, if you think your document will have a number of readers, you should consider writing a variety of documents addressed to different kinds of readers.
which two terms below are used to describe types of audiences in chapter 4?
Primary & secondary
Chapter 4 identifies seven categories of cultural variables "on the surface." One category is political. Which of these is NOT a cultural variable?
in considering your audience's education, you should focus primarily on the type of academic degree the person has earned
through many aspects of private life and community life differ from culture to culture, in most developed countries business is conducted more or less in the same way
Chapter 4 suggests that you consider, in addition to education, five other individual characteristics of readers. Which two of the following characteristics does suggest you consider?
the reader's professional experience & the reader's job responsibility
Chapter 7 identifies five goals of document design. One goal is to make a good impression on readers. what are two other goals mentioned in the chapter?
to help readers find the information they need & to help readers remember the information
Chunking is the use of visual patterns to distinguish types of information so that readers can decide what they want to read
what is leading?
the white space between lines of text or between a line of text and a graphic
text printed in all UPPERCASE LETTERS is easier to read than text set in a mix of uppercase and lowercase letters.
chapter 7 discusses four basic principles for designing effective documents. One is proximity. What are the three other basic principles discussed in the chapter?
alignment contrast repetition
which of the following definitions of queuing is correct?
queuing is a page-design technique in which visual patterns are created in such a way that they show levels of importance
according to chapter 6, what is an advance organizer?
any text that indicates the background, purpose, scope, and organization of the discussion that follows it
a page grid is a design in which areas of white space and text in a document are arranged clearly and consistently
the most effective way to distinguish one level of heading from another is to use size variations
according to chapter 7, which of the following are ways to make a web site easy to navigate?
all of the above
according to chapter 6, long titles should be avoided because they confuse and distract readers; therefore, you should strive to write short titles of no more than three or four words.
when it appears in a letter, memo, or e-mail, the notation c stands for
chapter 9 offers suggestions related to writing inquiry letters. one is to explain who you are and why you are writing. which of the following suggestions is also mentioned in the chapter?
write a thank-you note to the person who has responded to your inquiry letter.
according to chapter 9, sending an e-mail that agrees with another e-mail is good because it helps build a sense of community within an organization
e-mail is usually archived digitally (backed up on some kind of tape or disk system).
a salutation is a greeting at the beginning of a letter, traditionally consisting of the word Dear, the reader's courtesy title and last name, and a colon.
according to chapter 6, if necessary, you should combine two or more ideas into one paragraph to create a paragraph of 75 to 125 words-the ideal paragraph length
a memo, which is the format used to communicate with people inside your organization, has a salutation line such as Dear Mr. Smith and a closing such as Sincerely followed by a signature.
according to chapter 9, three elements are always found at the top of the second and subsequent pages of a memo. one is the page number. What are the other two?
the date of the memo & the name of the recipient
a (n)_____ letter is a letter in which you respond to a claim letter and tell the author how you plan to handle the situation described in the letter
according to chapter 6, bad news should be located where in a paragraph
in the beginning to be forthright with the reader
Chapter 10 describes four forms that an electronic resume might take. what are two of the forms discussed in the chapter?
a web-based resume & a formatted resume attached to an e-mail message
a job-application letter should expand on all the information contained in your resume
according to chapter 10, what should you do after interviewing for a job?
write a letter or e-mail of apprecitation
if the information on your resume comes to just over one page, you should either eliminate or condense some material to make it fit into one page, or modify the layout so that it fills a substantial part of the second page.
what are two major types of resumes discussed in the chapter?
skills resume & chronological resume
chapter 10 lists four elements of a job-application letter. One is the introductory paragraph. What are two other elements listed in the chapter?
education paragraph & concluding paragraph
chapter 5 advises researchers to look for information that is current. what are two other characteristics of information that the chapter says you should look for?
the information is unbiased & the information is comprehensive
secondary research is the process of creating technical information yourself, as opposed to collecting information that other people have discovered or created.
government publications are not usually listed in the indexes and abstract journals
chapter 5 suggests that you do two things after conducting an interview. what are they?
write down the important information & send a brief thank-you note to the respondent
the female officer is doing research into the well being of the woman in the apartment by
making visual contact and asking her directly about her condition
research can only be conducted by reading books and articles about a subject
according to chapter 5, one disadvantage of a questionnaire is that you cannot be sure the respondents are representative
your research leads you to the following information. information of this sort, presented in this fashion, is called a summary.
the journal of chemical education would be a valid internet source because
it is published at the university of Illinois, Chicago
composition data or data that shows what things are composed of as opposed to comparison data are best suited for which kinds of charts or graphs:
pie charts & stacked column charts
according to chapter 8, one potential drawback of photographs is that they can provide too much information
which of the following are types of categorical scales:
nominal ordinal interval
chapter 8 suggests that you consider four factors when planning a graphic. One is your audience. which other factors should you consider?
all of the above
chapter 8 discusses five characteristics that make a graphic clear and understandable. one characteristic is that the graphic should serve a purpose. another characteristic is that the graphic should meet readers' format expectations
for bar graphs, you should make your vertical axis about 25 percent shorter than your horizontal axis
in a line graph, the categorical data appears
on the horizontal axis
many western hand gestures, such as the "okay" sign, are considered obscene in other cultures.
a line chart is best when
the number of data points is high
categorical data on a chart is the information that tells you what the numbers mean or what is being measured
according to chapter 8, graphic are important in technical communication because they can help you communicate some kinds of information that are difficult to communicate with words. which of the following are other reasons why graphics are important?
all of the above
bar charts are best set up with the bars appearing in descending order to create a pattern for the eye to follow
if you wanted to show the sales of electronics, clothing, food, and seasonal items for each month across a year, the best type of chart or graph to use would be:
stacked column chart
chapter 8 offers six principles for using color in graphics. One is "Don't overdo it." which of the following principles is also mentioned in the chapter?
use color to create patterns
a directive should include the reasoning behind the new policy or procedure so that you can persuade readers that the new policy or procedure is desirable or at least necessary
what is the difference between a progress report and a status report?
a progress report communicates the current status of an ongoing project, whereas a status report is an update on the entire range of operations of a department or division of an organization
what is the primary purpose of a directive?
to explain a policy or procedure you want your readers to follow
a status report is usually organized according to task
a field report explains a problem, methods, results, and conclusions, but it deemphasizes the methods and can include recommendations
why does johnnie story explain his background and job experience in the video?
to gain credibility from his audience about why they should care about the information he is providing
what is the subject of the sample progress report contained in chapter 12?
the progress made in a feasibility study about using "clicker" technology at a university
according to chapter 12, which two of the following organizational patterns are frequently used in progress reports?
time pattern & task pattern
chapter 14 lists four signal words commonly used to indicate the seriousness of comments (both safety comments and nonsafety comments). one is danger, which alerts the reader to an immediate and serious hazard that will likely be fatal. according to the chapter, what is another term that would indicate a serious comment?
none of the above
step-by-step instructions should be written in the imperative mood.
which two types of organizational patterns are most common for mechanism descriptions?
functional & spatial
a conventions section explains to readers how a manual uses typography to signify different kinds of information, such as using Courier typeface to represent text the reader is supposed to type.
the introduction to a set of instructions should address six main questions, one of which is "why should the reader carry out this task?" according to chapter 14, what are other questions?
all of the above
what are two common ways of concluding a set of instructions?
with maintenance tips & with a troubleshooting guide
it is important to revise, edit, and proofread instructions to ensure that readers can complete the task safely.
according to chapter 14, an effective process description fully describes which of the following?