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nontherapeutic communication techniques

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giving premature advice

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Terms in this set (9)

giving premature advice

Assumes the nurse knows best and the patient can't think for self. Inhibits problem solving and fosters dependency.

Minimizing feelings

Indicates that the nurse is unable to understand or empathize with the patient. Here the patient's feelings or experiences are being belittled, which can cause the patient to feel small or insignificant.

Falsely reassuring

Underrates a person's feelings and belittles a person's concerns. May cause the patient to stop sharing feelings if the patient thinks he or she will be ridiculed or not taken seriously.

Making value judgments

Prevents problem solving. Can make the patient feel guilty, angry, misunderstood, not supported, or anxious to leave.

Asking "why" questions

Implies criticism; often has the effect of making the patient feel defensive.

Asking excessive questions

Results in the patient's not knowing which question to answer and possibly being confused about what is being asked.

giving approval, agreeing

Implies the patient is doing the right thing-and that not doing it is wrong. May lead the patient to focus on pleasing the nurse or clinician; denies the patient the opportunity to change his or her
mind or decision.

disapproving, disagreeing

can make a person defensive

changing the subject

May invalidate the patient's feelings and needs. Can leave the patient feeling alienated and isolated and increase feelings of hopelessness.