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Chapter 1 Vocabulary Words


facilities where records of an organization are preserved because of their continuing or historical value

ARMA International

an association for information management professional


a shared, online journal

document imaging

an automated system for scanning, storing, retrieving, and managing images of physical records in an electronic format


an electronic method to communicate and to transact business over networks and through computers

electronic data interchange (EDI)

a communication procedure between two companies that allows the exchange of standardized documents through computers

electronic fund transfer (EFT)

electronic payments and collections

electronic mail

a system that enables users to compose, transmit, receive, and manage electronic documents and images across networks

electronic record

a record stored on electronic media that can be readily accessed or changed

enterprise content management (ECM)

the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise

external record

a record created for use outside an organization

important record

a record that assists in performing business operations and is usually replaceable but at great cost

internal record

a record that contains information needed to operate an organization


a worldwide network of computers that allows public access to send, store, and receive electronic information over public networks

Internet forum

an online place where people can post and read messages; also called a message board

ISO 15489

a standard for records management policies and procedures


the process of using an organization's resources to achieve specific goals through the functions of planning, organizing, leading and controlling

nonessential record

a record that has no predictable value after its initial use


a broadcast sent over the Internet to receivers who hear and/or view the information via computers, MP3 players, or other electronic devices


stored information made or received by an organization that is evidence of its operations and has value requiring its retention for a specific period of time

record and information life cycle

the life span of a record as expressed in the five phases of creation, distribution, use, maintenance, and final disposition

records management

the systematic control of all records from their creation or receipt, through their processing, distribution, organization, storage, and retrieval, to their ultimate disposition

records system

a group of interrelated resources acting together according to a plan to accomplish the goals of the records and information management program

reference document

contains information needed to carry on the operations of a firm over long periods

transaction document

a record used in an organization's day-to-day operations


a short message posted on the Twitter social network website

useful record

a record that is helpful in conducting business operations and is usually replaceable at slight cost

vital record

a record that is necessary for the continuing operation organization and is usually not replaceable


a page or collection of web pages that allows people who access it to contribute or modify content

World Wide Web

a part of the Internet that contains HTML documents that can be displayed and searched using web browser programs

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