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active listening

being attentive to what the client is saying both verbally and nonverbally


conveys a sense of self-assurance while also communicating respect for the other person


ability to be self-directed and independent in accomplishing goals and advocating for others


means of conveying and receiving messages through visual, auditory, and tactile senses




the ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to the other


the setting for sender-receiver interaction


the message the receiver returns

interpersonal communication

one-to-one interactions between the nurse and another person that often occurs face to face

interpersonal variables

factors within both the sender and receiver that influence communication

intrapersonal communication

powerful form of communication that occurs within an individual


content of the communication


broad term that refers to all factors that influence communication

nonverbal communication

included all five senses and everything that does not involve the spoken or written word


information received through the five senses

perceptual biases

human tendencies that interfere with accurately perceiving and interpretating messages from others

public communication

interaction with an audience


person who receives and decodes the message


motivates one person to communicate with another


person who encodes and delivers the message

small-group communication

interaction that occurs when a small number of persons meet together - usually goal directed and requires an understanding of group dynamics

symbolic communication

verbal and nonverbal symbolism used by others to convey meaning (art and music)


concern, sorrow, or pity felt for the client generated by the nurse's personal identification with the client's needs

therapeutic commuication techniques

specific responses that encourage the expression of feelings and ideas and convey acceptance and respect

transpersonal communication

interaction that occurs within a person's spiritual domain

verbal communication

spoken or written words

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