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26 terms

Potter and Perry - Communication - Chapter 24

STUDY
PLAY
active listening
being attentive to what the client is saying both verbally and nonverbally
assertiveness
conveys a sense of self-assurance while also communicating respect for the other person
autonomy
ability to be self-directed and independent in accomplishing goals and advocating for others
channels
means of conveying and receiving messages through visual, auditory, and tactile senses
communication
...
empathy
the ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to the other
environment
the setting for sender-receiver interaction
feedback
the message the receiver returns
interpersonal communication
one-to-one interactions between the nurse and another person that often occurs face to face
interpersonal variables
factors within both the sender and receiver that influence communication
intrapersonal communication
powerful form of communication that occurs within an individual
message
content of the communication
metacommunication
broad term that refers to all factors that influence communication
nonverbal communication
included all five senses and everything that does not involve the spoken or written word
perceptions
information received through the five senses
perceptual biases
human tendencies that interfere with accurately perceiving and interpretating messages from others
public communication
interaction with an audience
receiver
person who receives and decodes the message
referent
motivates one person to communicate with another
sender
person who encodes and delivers the message
small-group communication
interaction that occurs when a small number of persons meet together - usually goal directed and requires an understanding of group dynamics
symbolic communication
verbal and nonverbal symbolism used by others to convey meaning (art and music)
sympathy
concern, sorrow, or pity felt for the client generated by the nurse's personal identification with the client's needs
therapeutic commuication techniques
specific responses that encourage the expression of feelings and ideas and convey acceptance and respect
transpersonal communication
interaction that occurs within a person's spiritual domain
verbal communication
spoken or written words