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Exam 2

Terms in this set (24)

Which of the following is NOT an example of unhealthy conflict?
When there is conflict between individual and team goals
When there are faulty communications within the team
When team members have differences in values and perspectives
When team meetings are run poorly
How does the team halo effect influence the evaluation process?
Men may judge women unfairly and women may judge men unfairly due to
inequality in the workplace
You may provide more positive evaluations to people with similar attributes to yourself
When the team is unsuccessful, individual members are blamed for the failure instead of the team as a whole
Positive impressions of people in one area will negatively influence our impression of them in other areas
All of the above
Which of the following is not a way to prepare for conflict when working in a team:
Identify conflicts early
Develop team contracts
Develop norms
Be prepared to argue back
Which of the following is not a characteristic of psychological safety?
An environment where people feel free to express thoughts and feelings
A sense of mutual respect and trust
An environment where criticism is encouraged
Leaders promote safety within the team
What are the three types of conflict that exist?
Relationship conflict
Process conflict
Task conflict
All of the above
None of the above
Which of the following is one way to improve team emotional intelligence?
Using experiential group activities
Discussing only work-related topics
Ignoring communication problems
Listening passively
Which of the following is NOT an example of healthy conflict?
Focus on task issues
Legitimate differences of opinion about the task
Conflict between individual and team goals
Difference in values and perspectives
What is one effect of poor team communication?
Increased trust
Increased conflict
A more creative climate
Additional established norms
Which of the following helps with improving team emotional intelligence?
Team leaders model appropriate behavior
Teams can develop behavioral norms
Use experimental group activities
All of the above
None of the above
What is an important communication skill for team meetings?
Stay neutral, and understand feelings
Give constructive feedback
Be aggressive
Both A and C
Constructive controversy requires which of the following?
A high degree of physical safety
A low degree of trust
A low degree of love
A high degree of psychological safety
A type of verbal presentation or document in a workplace that is used to share information or establish rules is called?
Informal communication
Organizational communication
Grapevine communication
Formal communication
Which approach is the perfect balance of assertiveness and cooperativeness when resolving conflict?
Accommodation
Avoidance
Compromise
Confrontation
What norm describes looking into someone's eyes when speaking to them?
Prescriptive norms
Proscriptive norms
Descriptive norms
Injunctive norms
Overall team performance can be broken down into each of the following components EXCEPT:
Effectiveness
Team member satisfaction
Learning and growth
Individual performance
Efficiency
What is one way to work towards an integrative agreement in an effort to resolve conflict?
focus on the shared interest of all parties
develop norms
focus on task issues
Evaluate the options using subjective criteria
Which of the following individuals does NOT participate in the 360-degree evaluation process?
The focal employee's supervisor
The suppliers who interact with the focal employee
The focal employee themselves
The focal employee's customers
Which of the following is an advantage of individual rewards?
They motivate high performing employees
They encourage team cooperation
They lead to increased social loafing
They help teams perform better when the task is highly interdependent
Which of the following is a benefit of conflict?
a. It may damage cohesion
b. It causes negative emotions and stress
c. It causes relationship conflicts
d. It helps employees think of new approaches and ideas
Which of the following tend to exist as a result of team psychological safety?
Interpersonal trust and mutual respect
Decreased trust and cohesion
More intense team conflicts
An increased focus only on task issues
What are some characteristics of virtual team conflict?
Conflict is more likely to occur because of miscommunication
Conflict is harder to resolve
Which of the following is NOT a recommended way to financially reward team members?
Changing base pay
Skill-based pay
Stipend pay
Incentive pay
What is the final stage of the descriptive approach of group problem solving where the norms developed in the previous stage are used to solve the problem and develop plans to implement the solution?
Storming
Norming
Adjourning
Performing
What are some problems with including team members all together that are involved in a team evaluations
Personal relationships
Favoritism
Managers reluctant to give up power
Discomfort evaluating coworkers
all of the above
none of the above
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