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24 terms

Chapter 3 Jarvis

STUDY
PLAY
contract
spoken and unspoken rules of behavior
nonverbal
body language
empathy
viewing the world from the other person's frame of reference while remaining yourself
equal status seating
both comfortably seated at eye level, face to face position
electronic health recording
direct computer recording of patient health record
open-ended question
asks for narrative information, it leaves the person free to answer in any way
closed-ended question
ask for specific information, they ask for a simple yes or no answer
facilitation
encourage the patient to say more, also called general leads, "yes" "mm-hmm" "uh-huh"
silence
your attentiveness communicates that the pt has time to think, thinking silence is golden
reflection
echoes the pt words, repeating part of what the person has just said
empathy
recognizes a feeling and puts it into words, it names and allows expression of the feeling
clarification
when the pt wording is unclear, also used to summarize the pt words
confrontation
you have observed a certain action, feeling or statement and you now focus the pt attention on it, giving your honest feedback
interpretation
this response is based on your inference or conclusion, it links events and makes implied association
explanation
you inform the pt, sharing factual information and objective data
summary
final review of what you understand the person has said, it condenses the facts
telegraphic speech
two word phrases, verb and noun normally by 2 yr olds
telegraphic sentences
3 to 4 word sentences containing only essential words
decenter
ability to consider all sides of a situation to form conclusions
etiquette
conventional code of good manners that governs behavior and varies cross culturally
intimate zone
0 to 1 1/2 feet
personal distance
1 1/2 to 4 ft
social distance
4 to 12 ft
public distance
12+ ft