spoken and unspoken rules of behavior
viewing the world from the other person's frame of reference while remaining yourself
equal status seating
both comfortably seated at eye level, face to face position
electronic health recording
direct computer recording of patient health record
asks for narrative information, it leaves the person free to answer in any way
ask for specific information, they ask for a simple yes or no answer
encourage the patient to say more, also called general leads, "yes" "mm-hmm" "uh-huh"
your attentiveness communicates that the pt has time to think, thinking silence is golden
echoes the pt words, repeating part of what the person has just said
recognizes a feeling and puts it into words, it names and allows expression of the feeling
when the pt wording is unclear, also used to summarize the pt words
you have observed a certain action, feeling or statement and you now focus the pt attention on it, giving your honest feedback
this response is based on your inference or conclusion, it links events and makes implied association
you inform the pt, sharing factual information and objective data
final review of what you understand the person has said, it condenses the facts
two word phrases, verb and noun normally by 2 yr olds
3 to 4 word sentences containing only essential words
ability to consider all sides of a situation to form conclusions
conventional code of good manners that governs behavior and varies cross culturally
0 to 1 1/2 feet
1 1/2 to 4 ft
4 to 12 ft
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