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22 terms

COM 135 chapter 4

STUDY
PLAY
Select
To single out a message from several competing messages
Attend
To focus on incoming information for further processing
Understand
To assign meaning to the information to which you attend
Remember
To recall ideas and information
Prejudice
Preconceived opinions, attitudes, and beliefs about a person, place, thing, or message
Receiver apprehension
The fear of misunderstanding or misinterpreting the spoken messages of others
Listening styles
Preferred ways of making sense out of spoken messages
People-oriented listener
Someone who is comfortable listening to others express feelings and emotions
Action-oriented listener
Someone who prefers information that is well organized, brief, and accurate
Content-oriented listener
Someone prefers messages that are supported with facts and details
Time-oriented listener
Someone who likes succinct messages
Critical listening
Evaluating the quality of information, ideas, arguments presented by a speaker
Critical thinking
Making judgments about the conclusions presented in what you see, hear, and read
Fact
Something that has been proven to be true by direct observation
Inference
A conclusion based on partial information, or an evaluation that has not been directly observed
Evidence
The facts, examples, opinions, and stats that a speaker uses to support a conclusion
Logic
A formal system of rules used to reach a conclusion
Reasoning
The process of drawing a conclusion from evidence
Rhetorical criticism
The process of using a method of standards to evaluate the effectiveness and appropriateness of messages
Rhetoric
The use of symbols to create meaning to achieve a goal
Symbols
Words, images, and behaviors that create meaning
Rhetorical strategies
Methods and techniques that speakers use to achieve their speaking goals