Study sets, textbooks, questions
Upgrade to remove ads
DRTL 4980 Final - Language of eCommerce Terms
Terms in this set (22)
A model of production and consumption, which involves sharing, leasing, reusing, repairing refurbishing and recycling existing materials and products as long as possible, that attempts to tackle global challenges such as waste and pollution.
The practice of buying multiple versions of the same item, such as different sizes and colors of a garment, knowing at least some of them will be returned.
bill of lading
A document used by a carrier to acknowledge receipt of cargo for shipment. Although the term historically related only to carriage by sea, a bill of lading may today be used for any type of carriage of goods.
A form of taxation levied on certain goods, services or other transactions that are imported and exported. Duty rates are a percentage determined by the total value of goods paid for in another country.
LTL freight shipping
Less than load or less-than truckload is used for the transportation of small freight or when freight doesn't require the use of an entire trailer.
The process of taking multiple SKUs and combining them in a package to create one new SKU.
Customer orders a product with the intent on using or wearing one time and intended to return when done
Customer purchases a brand-name product and returns a different, fake one.
A centralized office used for receiving or transmitting large volumes of telephone or chat inquiries. Most often agents take orders, answer questions and provide customer service to resolve customer issues.
customer acquisition cost
CAC. The cost of winning a customer to purchase a product or service. Refers to the resources and costs incurred to acquire an additional customer.
Also known as DIM and volumetric weight, it's a pricing technique for commercial freight transport, which uses an estimated weight that is calculated from length, width and height of package. Shipping fee is based on dimensional weight or actual weight, whichever is greater.
All the activities related to designing, evaluating and producing a container for your products. Many online retailers create a branded packaging experience to delight customers and improve profitability.
A specific, repetitive task that takes place in a fulfillment center or store aisles in search of items to fill a customer's order. Accuracy is key, as worker typically spend more than half their time walking up and down aisles.
In grocery picking terms, allows the associate to use a portable device for store layout information and product locations to fill an order, vs. paper
Locating small-scale warehouse facilities in accessible urban locations to improve delivery times, close to the end-consumer making the purchase. Focuses on the 'last mile'
The protective materials that fill the gaps between a product and the outer packaging, offering protection through cushioning, air circulation, moisture absorption, shock absorption and anti-tampering.
distributed order management
Software systems (typically cloud-based) that process orders from multiple channels and intelligently routes to the ideal fulfillment location (store or warehouse)
Named because they are 'hidden away' from customers. A warehouse facility or converted store space used exclusively for fulfilling customer eCommerce orders. Not open to the public.
A company that provides transportation services, typically owning and operating transportation equipment. Examples include trucking, railroad, airline and ships.
How long it takes for an order to be fulfilled, from the time of order placement until estimated date of receipt. Can apply to both supplier and customer orders.
The amount of inventory a retailer has available of an item throughout its entire distribution network, including store and warehouse stock.
All the expenses related to holding and storing unsold goods. The total cost of holding inventory can include storage fees, warehouse rent, utilities, salaries, shrinkage and insurance
Sets with similar terms
Marketing Chapter 9
Chapter 14 Test Prep - Developing and pricing good…
Other sets by this creator
HMGT 4300 Final
MKTG 4600 Final