Study sets, textbooks, questions
Upgrade to remove ads
Terms in this set (50)
Which of the following sentences effectively uses plain language appropriate for business correspondence?
Attached is a copy of the contract for you to sign.
A writer preparing an electrician's manual is considering inserting company-designed danger symbols to denote the potential for electrocution. In deciding whether to do so, what should the writer's primary concern be?
You are writing a progress report about a project that is going poorly. According to Chapter 12, what should you do?
Explain objectively what has happened and how the overall project will be affected.
You are a floor supervisor at a manufacturing company. Yesterday, an important piece of equipment failed, stopping production for a full day. You need to explain to the company owners what happened. What kind of report will you write?
An incident report
List of Illustrations
Serves as a table of contents for the figures and tables listed in the report.
Table of Contents (TOC)
Serves as a guide for navigating the report - it helps readers find the information they want and helps readers understand the scope and organization of the report.
Includes (at least) the title of the report, the name of the writer, and the date of submission.
A brief summary of the report, usually no more than 200 words.
You are writing a report advocating that your company increase its use of social media. Your manager has said several times that she does not like to mix social media and business. She has pointed out several social-media problems that other companies have created for themselves. Which purpose statement would be best for a report to your manager?
The purpose of this report is to demonstrate how the speed and flexibility of social media can help our company reach a growing audience of young adults with controlled, targeted messaging.
When writing a proposal, what must you demonstrate to show that your organization can complete the work described (i.e., described in the proposal)?
Qualifications and experience
In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.
Secondary research is the process of creating technical information yourself, as opposed to collecting information that other people have discovered or created.
The standard of utility is concerned with which of the following?
The positive and negative effects that an action or a policy has, will have, or might have on others.
In the results section of a recommendation report, you should interpret or comment on the data you have compiled.
Job-application letters generally have four paragraphs. Two are the introductory paragraph and the concluding paragraph. What are the other two?
Education paragraph and employment paragraph.
An effective technical document must be both concise and comprehensive.
It is safe to assume that former employers in your recent past will serve as references for you.
After a minor accident at the laboratory where you work, your manager has decided to institute some new safety procedures. She asks you to write a memo to employees explaining the new procedures. What kind of informational report is she asking you to write?
Which of the following features of word-processing software are particularly useful in collaboration?
Comment, revision, and highlighting features
According to the class textbook, there are five goals of document design. One goal is to make a good impression on readers. What is another goal of document design?
To help readers locate and access the information they need.
Which of the following best defines writing that projects the "you attitude"?
Writing that has the tone and style you would like to see in a letter you received.
Which source reflects the highest degree of authority on the subject of shale-oil deposits in North America?
An article in a journal on geological research.
Inclusion means supporting and embracing diversity in a way that clearly shows all individuals are valued, recognized, and accepted for who they truly are.
Which of these statements about working with someone from another culture is true?
A topic of discussion that is common in one culture might be considered highly personal in another culture.
A formally cited list of sources used in the report (used to acknowledge debt to your sources, establish your credibility as a writer, and to help readers locate and review your sources).
Conveys information that is too bulky for the body of the report or that will only interest a few readers. May include maps, diagrams, charts, computations, computer printouts, test data, or texts of supporting documents.
An alphabetical list of definitions of vocabulary used in the report.
What is a common name for the leader of a proposed research project?
Under the concept of work made for hire, anything written on the job by an employee being paid by the organization is the property of the organization—provided that the employee agrees after the document is written to surrender his or her copyright.
Most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?
Technical communication reflects an organization's goals and culture.
A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.
Which design principle is especially important when you are creating navigational aids for your document?
Which of the following best describes what a proposal is?
A persuasive argument
What is the term for demographic information about individuals who use and follow social media?
Which terms below are used in Chapter 4 to describe types of audiences?
Primary, secondary, and tertiary.
This section answers the question "what did you do?" It helps readers understand the steps that were taken to research your topic.
This section answers the question "what does it mean?" (i.e., the information gathered through your results).
Helps readers understand the technical discussion that follows (in the report). Includes the subject, purpose, and background of the report. It may also address the sources of information, scope, significant findings, recommendations, organization of the report, and/or key terms.
This section answers the question "what did you determine?"
This section answers the question "what should we do?" (e.g., what action(s) should the organization take?)
The point of learning about your audience is to use that information to tailor a document to fit the audience's needs.
Culture can be defined as the way of life of a group of people. Which of the following may influence culture?
All of the answers listed are correct (Ecology
Which two things must you clearly understand in order to communicate successfully?
Your audience and your purpose.
What should you do after interviewing for a job?
Write a letter or email of appreciation.
Which of the following is a guideline for creating effective links (i.e., including URLs within the content) in online documents?
Structure your sentences as if there were no links in the text.
Primary research involves analyzing books, articles, websites, and/or other printed materials (i.e., existing documents).
Which of these is an example of documentation in a report?
A citation for an article that gave you information for the report.
When critiquing the work of a team member, you should save your biggest compliment for the last comment in order to end on a positive note.
A black American woman who experienced disadvantages because of her gender, race, and class is an example of intersectional discrimination (i.e., the combination of being black, non-gender conforming, and from a poor social class).
What is the difference between the conclusions section and the recommendations section of a report?
Conclusions explain what the collected data mean, whereas recommendations list specific actions to take.
Students also viewed
Technical Writing Chapter 8
Tech writing CH 1
Other sets by this creator
Recommended textbook solutions
The Language of Composition: Reading, Writing, Rhetoric
Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses
Literature and Composition: Reading, Writing,Thinking
Carol Jago, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses
Technical Writing for Success
Darlene Smith-Worthington, Sue Jefferson
Edge Reading, Writing and Language: Level C
David W. Moore, Deborah Short, Michael W. Smith
Other Quizlet sets
Chương 2 - phần 3 : Lý luận nhận thức
Investment analysis chapter 5 short answer
Chapter 1: Introduction to Nursing