L&M Quiz 2

What organization does the Future of Nursing report come from?
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Terms in this set (32)
What is QSEN?Quality and Safety education for nurses; has no real authority but a lot of influenceWhat is IHI?Institute for Healthcare Improvement- nonprofit4 traits of the culture of safety:- Know that nurses work in a high-risk environment - Blame free environment - Collaboration through all ranks - Be willing to direct resources to keep pts safeCraftsman mindsetallowing providers to use individual autonomy to prevent standardization with evidence-based practiceSelf-check STAR methodStop Think Act ReviewWhat is a patient safety event?Incident that could or did result in harm to a pt (umbrella term. EX: fall/operation error)What is an adverse event?Unintended harm by an act of commission or omission rather than as a result of disease processWhat is a sentinel event?adverse event that results in permanent disability or death for the ptWhat is root cause analysis?an in-depth analysis of an error to identify causes and possible solutions (required for all sentinel events- looks for what is below the surface to identify what can change in the system)What is benchmarking?a process by which a company compares its performance with that of high-performing organizationsFirst-order change vs second-order change:First-order: expected, good Second-order: unplanned, unexpectedPlanned change model:change occurs in sequential and directional fashion when guided by effective change agentsLevin's 3 stages of change:- Unfreezing (explaining what will happen before change- warm them up to the idea) - Experiencing the change - Refreezing (making sure they won't revert back to previous routine- showing how change is or will be successful)What is force field analysis?the process of determining which forces drive and which resist a proposed changeTrue/false: Non-linear change is not organized, things are always crazy and unexpectedFalse; they are just not as planned out as they should be. Still organized, but unplanned.Behavioral patterns in change:Innovators- thrive on change Early adopters: YAY change! Early majority: receptive to change Late majority: eh, everyone else is doing it Laggards: I'd rather not change Rejecters: NO3 things to lead when facilitating change:Lead relationships Lead processes Lead cultureWhat the purpose of quality improvement?To improve patient outcomesQuality management:the actions should be right the first time we do themManagement is a ___________, improvement is a ___________culture, processTrue/false: the customers in the hospital are only the patientsFalse, we are all customersAccountability measures:core quality measures that accredited hospitals are required to collect and report data of performance on