5 Ineffective tehniques for dealing with conflict.
Nonaction is doing nothing in hopes that the conflict will disappear. Generally, this is not a good technique, because most conflicts do not go away, and the individuals involved in the conflict react with frustration.
Secrecy, or trying to keep a conflict out of view of most people, only creates suspicion. An example is an organizational policy of pay secrecy. In some organizations, discussion of salary is grounds for dismissal. When this is the case, employees suspect that the company has something to hide. Secrecy may result in surreptitious political activity by employees who hope to uncover the secret!
Administrative orbiting is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on or that the boss is still thinking about the issue. Like nonaction, this technique leads to frustration and resentment.
Due process nonaction is a procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it. Some companies' sexual harassment policies are examples of this technique. To file a sexual harassment complaint, detailed paperwork is required, the accuser must go through appropriate channels, and the accuser risks being branded a troublemaker. Thus, the company has a procedure for handling complaints (due process), but no one uses it (nonaction).
Character assassination is an attempt to label or discredit an opponent. Character assassination can backfire and make the individual who uses it appear dishonest and cruel. It often leads to name-calling and accusations by both parties, both ending up losers in the eyes of those who witness the conflict.